Ratings based on 679 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2014
Pros: location
Location: shopping
Friendly staff. Unfortunately the gym was closed for maintenance.
5 out of 5
Recommended
for Everyone
by A verified traveler from Columbia, SC

Posted Jul 11, 2014
Location: TONS of things to do! Easy access to the Inner Harbor, museums, shopping, dining.
Nice hotel and great location! We could see the inner harbor from our 6th floor window. The only complaint is the parking. No in/out privileges once you park in the garage. There is 15 minute parking in the front of the hotel for guests who want to do a check-in. Because my family and I were going somewhere else not within walking distance of the hotel, we found street parking and paid $2.00. Then when we came back, we parked in the hotel parking garage ($23). Staff was very friendly. My husband and I usually drink 2 cups of coffee during our travels; staff gave us more K-cups for the in-room Keurig.
Comment from Hotel Management
Jul 16, 2014 by Elizabeth, Hotel Management
Thank you very much for taking time to share feedback following your visit to Baltimore. I am pleased you had such a nice time and the service you received exceeded your expectations! The amenities in the neighborhood are fantastic and we look forward to welcoming you back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Great hotel near the Harbor

Posted Jul 6, 2014
Very nice place with great location for local attractions. Very clean and comfortable. Breakfast was good. Will stay there again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Albany NY

Weekend Vacation

Posted Jul 1, 2014
Arrived late, hotel valet was on it, helped unpack our car & get us to our room. We got to sleep in & then start our trip. Breakfast was a bit on the expensive side but very good. Definitely will go back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Elizabethtown, Pa.

Within walking distance to the harbor

Posted Jun 30, 2014
The motel staff were very friendly and helpful, the room was clean and the view was awesone! We found lots to do and will definitely be back.
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Staff was so nice!

Posted Jun 30, 2014
Staff was so nice and friendly. Room view was great!
Comment from Hotel Management
Jul 4, 2014 by Elizabeth, Hotel Management
Thank you for your comments about the service you received while visiting the Hilton Garden Inn Baltimore Inner Harbor. I look forward to sharing this during Monday’s team huddle and we hope to welcome you back in the future.
5 out of 5
Recommended
for Everyone
by Valerie from Green, OH

Loved this hotel.

Posted Jun 15, 2014
Pros: The friendliness of the staff.
Location: Located in the Inner Harbor and an easy walk to the Water Taxi, the ships, the aquarium.
Great price, great location, Beauitful view of the harbor. The hotel staff was amazing and very helpful...Ritz-Carlson quality service. Room was clean and nice. Very spacious.
Comment from Hotel Management
Jun 16, 2014 by Elizabeth, Hotel Management
Thank you for sharing feedback following your visit to Baltimore. I am very pleased the service you received was excellent, as is our goal. We hope to welcome you back to the Hilton Garden Inn Baltimore Inner Harbor for future visits.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 14, 2014
Pros: everything
Cons: pet free, the balcony area needs to be pet and pet waste free
Location: harbor place, little italy and more
great hotel, perfect location, helpful staff. beautiful night time view from garden terrace
Comment from Hotel Management
Jun 16, 2014 by Elizabeth, Hotel Management
Thank you for sharing feedback following your visit to Baltimore. I am very pleased you discovered the private courtyard on the 8th floor. It is definitely a restful place in the middle of vibrant Harbor East! We hope to welcome you back in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice location

Posted Jun 9, 2014
Hotel was in nice location and overall clean. Room was very small and stuffy. Great gym facility that you have access to being a guest of hotel
Comment from Hotel Management
Jun 25, 2014 by Elizabeth, Hotel Management
I appreciate the time you took to share details following your visit to Baltimore. I am very pleased you enjoyed the cleanliness levels so much, but also noted that the guestroom was smaller than you anticipated. I hope you choose to stay with us again as the hotel is custom-designed, with multiple different room designs and lay-outs. Thank you, again, and we hope to welcome you back in the future.
4 out of 5
Recommended
for Everyone
by holly from Utah

Great location!

Posted May 29, 2014
Pros: The staff was so kind and friendly.
Cons: The front desk recommended Mo's restaurant and it was awful. I wish that the recommendations were bases on costumer satisfaction, not kick backs.
Location: We were there for the NCAA Lacrosse Tournaments and the location was great! Easy wLking distance to the stadium, close to good shopping and the harbor
the work out center was great. Better than most facilities I've been to in the past.
Comment from Hotel Management
Jun 16, 2014 by Elizabeth, Hotel Management
Thank you for taking a minute to share details following your visit to Baltimore. I am pleased that the private, member's only fitness center was so beneficial to you. I look forward to sharing your comments with the Maryland Athletic Club and we hope to welcome you back for future visits.