Ratings based on 173 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
by Tracy from New Jersey
Hotel and staff were accommodating for our needs
Posted Jan 13, 2013
Pros: The bed and pillows were comfortable and the room was clean. Continental breakfast offered a good selection of food, juices and coffee.
Location: There are no sidewalks to walk to the stadiums or Inner Harbor, probably due to the construction going on, so the shuttle is a must, and is convenient
Went to see the Orioles play the LA Angels Tues., June 11th, needed a place to sleep for the night. Checked out Expedia, found Holiday Inn Express, which was close to the stadium and offered the continental breakfast, all at a very reasonable price. When we arrived they offered a shuttle to take their clients to the game or Inner Harbor, and bring you back after the game was through, at no extra charge. The staff was friendly, too.
by A verified traveler from Baltimore, MD, USA
Posted Jan 3, 2013
Pros: Location easily accessible- free from congested areas and parking convenient.
Cons: Front desk staff and cleanliness of property and rooms.
Location: see above
First of all I have to say, the gentleman working the night audit shift was extremely helpful and went above and beyond to assist us as our reservation was for the following evening and they were sold out. When we arrived the next day to check in, female front desk associate went out of her way to be rude. I have been in the hospitality industry for 19 years and she made it a point to make sure I knew she was going out of her way to get us a room. The exec. housekeeper let her know that several rooms were vacant/clean and yet it was another 10 minutes before she checked us in. We prepaid for a suite approx. $200 and were put in a standard room that sold for approx. $100 that evening. I asked the housekeeper on our floor if they had any suites available and she said yes! That is unacceptable hospitality, I'm not looking for special treatment- just give me what I paid for and don't treat me like your doing me a favor.
by A verified traveler
Posted Jan 28, 2013
Pros: Direct TV
Cons: Bathroom was a little small
Location: Location was OK.
The room was nice and clean and the customer service was very good. For the price I paid, it was just as nice as some other more expensive hotels. The one thing that they had over everyone else, was that it came with Direct TV! That was great!
by Phil from Québec
Is OK if you are for business
Posted Jan 10, 2013
Location: Not very interesting if you want to visit around by foot
Good quality / price if you are there for business
by Carol from Gatineau, QC, Canada
For night before our cruise.
Posted Jan 14, 2013
Pros: Shufflte service
Location: Close enough to eat down at Philips near the Aquarium and be just minutes getting to the pier in the morning after a great breakfast, that's included!
We needed a room for the night before our first cruise left Baltimore. The shuttle service was Fabulous and PROMPT IF you had listened to all the instructions. (Leaves the hotel on the hour) Pick up are after drop offs from on the hour so there fore they aren't late when they arrive at 20 mins after each hour to take you back. Great service and helpful.
by Miguel from Astoria, New York
Great Hotel for everyone to stay very clean.
Posted Jan 2, 2013
Pros: Television channels looked perfect.
Cons: No safe box in room
Location: Nice area even though there was construction work next door.
It feels so good when you stay at a hotel and the lobby of the entrance, your floor lobby, and more importantly your room is clean and smells good. Continue doing a great job this hotel will never go out of business.
by Jeff from Fremont, Ohio
OK, close to harbor and stadiums.
Posted Jan 30, 2013
Quick shuttle ride to the inner harbor. Didn't like the 15 dollar parking fee.
by Jerry Studley from Connecticut
Good Place to Stay
Posted Jan 16, 2013 on Hotels.com
This is a good hotel but I expected it would be, being HIEX. Secured (gated) parking, extensive breakfast, comfortable bed, nice new shower instead of a bathtub. Also close to highways headed south, which was important. Also not far from the classic ships in the harbor, although traffic in downtown Balto is horrendous!
Posted Jan 15, 2013 on Hotels.com
Close to stadium and Paradox Nightclub
Posted Jan 7, 2013 on Hotels.com
Staff were super friendly, room was clean, well furnished and well-stocked. Price was a bit on the high side but was much more convenient than staying at the other hotels downtown which are all on one-way streets. Parking was an additional fee but that is to be expected for Baltimore and the lot is very secure inside of a gate and fenced. A staff that is all smiles makes a world of difference. Will stay here again when visiting Baltimore.