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Reviews of Holiday Inn Express Baltimore-BWI Airport West, an IHG Hotel

3 out of 5
Holiday Inn Express Baltimore-BWI Airport West, an IHG Hotel
7481 Ridge Rd, Hanover, MD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 652 out of 970 reviews" "
Rating 8 - Good. 225 out of 970 reviews" "
Rating 6 - Okay. 48 out of 970 reviews" "
Rating 4 - Poor. 15 out of 970 reviews" "
Rating 2 - Terrible. 30 out of 970 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shirley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the property and free shuttle was a convenience!
Stayed 3 nights in Apr 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and service in the lobby was excellent. Breakfast was also great.
Stayed 1 night in Apr 2024
Response from EW on Apr 16, 2024
Thank you for your score of 5. Our staff appreciates your stay with us.

8/10 Good

Ashley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from EW on Apr 16, 2024
Thank you for your score of 4. Our staff appreciates your stay with us.

10/10 Excellent

Dameon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and quite
Stayed 1 night in Apr 2024
Response from EW on Apr 16, 2024
Thank you for your score of 5. Our staff appreciates your stay with us.

10/10 Excellent

anthony, Clarksburg

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property and room was clean and quiet.
Stayed 1 night in Apr 2024
Response from EW on Apr 16, 2024
Thank you for your score of 5. Our staff appreciates your stay with us.

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and helpful. Everything is very clean.
Stayed 1 night in Apr 2024
Response from EW on Apr 9, 2024
Thank you for your score of 5. Our staff appreciates your stay with us.

8/10 Good

Waki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from EW on Apr 2, 2024
Thank you for your score of 5. Our staff appreciates your stay at our hotel.

10/10 Excellent

Varnika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from EW on Apr 2, 2024
Thank you for your score of 5. Our staff appreciates your stay at our hotel.

8/10 Good

Cheri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was good for our anniversary getaway. The room was comfortable and clean. Breakfast was good and the breakfast staff was always pleasant and helpful. We stayed for 3 nights and I would recommend tf his location!
Stayed 3 nights in Mar 2024
Response from David Marsh on Mar 23, 2024
HAPPY ANNIVERSARY! Thanks for making us part of your special day.

10/10 Excellent

Tina

Traveled with group
Clean, staff were nice. Overall great experience.
Stayed 2 nights in Mar 2024
Response from EW on Mar 11, 2024
Thank you for your score of 5. Our staff appreciates your stay with us.

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like how close to Fort Meade the hotel is. This was our third stay there to visit/pick up our sailor
Stayed 3 nights in Feb 2024
Response from EW on Mar 11, 2024
Thank you for your score of 4. Our staff appreciates your stay with us.

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk personnel was awesome! Wish I caught his name. Gave us a map and great suggestions for dinner!
Stayed 1 night in Mar 2024
Response from EW on Mar 11, 2024
Thank you for your score of 5. Our staff appreciates your stay with us. We try to help those away from home. Our staff will be notified of your kind words. Again, thank you.

10/10 Excellent

DonSha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the housekeeping was very great!
Stayed 2 nights in Mar 2024
Response from EW on Mar 11, 2024
Thank you for your score of 5. Our staff appreciates your stay with us.

10/10 Excellent

Tonette

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice! Clean a comfortable. I will be returning
Stayed 2 nights in Mar 2024
Response from EW on Mar 11, 2024
Thank you for your score of 5. Our staff appreciates your stay with us.

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
No review
Stayed 1 night in Mar 2024
Response from EW on Mar 11, 2024
Thank you for your score of 5. Our staff appreciates your stay with us.

10/10 Excellent

Jasmine

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful one night stay! Free breakfast!
Stayed 1 night in Feb 2024
Response from EW on Feb 26, 2024
Thanks for your score of 5. Our staff appreciates your stay with us.

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is an older building but has been maintained properly. Franklin, at the front desk, is professional and very helpful. The airport shuttle was was prompt and very convenient.
Stayed 1 night in Feb 2024
Response from EW on Feb 26, 2024
Thanks for your score of 5. Our staff appreciates your stay with us. Our shuttle service is one of our guest favorites. I will be sure that Franklin hears of your kind words. Again, thank you.

10/10 Excellent

Mozella, Wilmington

Traveled with family and small children
Everything
Stayed 1 night in Feb 2024
Response from EW on Feb 25, 2024
Thank you for your score of 5. Our staff appreciates tour stay at our hotel.

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and staff very friendly
Stayed 1 night in Feb 2024
Response from Louis on Feb 20, 2024
Thank you so much for your positive feedback. We hope to see you again soon! Have a great rest of the week!

10/10 Excellent

Ashish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Louis on Feb 20, 2024
Thank you so much for your positive feedback. We hope to see you again soon! Have a great rest of the week!

10/10 Excellent

Ana, Lexington

Stayed 1 night in Jan 2024
Response from EW on Feb 16, 2024
Thank you for your score of 5. Our staff appreciates your stay at our hotel.

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I appreciated everything about this hotel. Friendly, welcoming staff. Comfortable beds. Large bathroom. Immaculately clean. Large breakfast room with 5:30 start time on weekdays. Delicious hot breakfast (included) with many options to choose from. Free shuttle to a big variety of nearby restaurants, shopping & airport. This will definitely be my go-to airport hotel in the future.
Stayed 1 night in Feb 2024
Response from EW on Feb 13, 2024
Thank you for your score of 5. Our staff appreciates your stay at our hotel. Our breakfast and shuttle services are two of our guest favorites. Again, thank you for your time.

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean. the staff was very friendly and professional.
Stayed 3 nights in Jan 2024
Response from EW on Feb 11, 2024
Thank you for your score of 5. Our staff appreciates your stay with us.

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 1 night in Jan 2024
Response from EW on Jan 31, 2024
Thank you for your score of 5. Our staff appreciates your stay at our hotel.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from EW on Jan 31, 2024
Thank you for your score of 5. Our staff appreciates your stay at our hotel.

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming staff!
Stayed 1 night in Jan 2024
Response from EW on Jan 28, 2024
Thanks for your score of 5. Our staff appreciates your stay at our hotel.

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from EW on Jan 28, 2024
Thanks for your score of 5. Our staff appreciates your stay at our hotel.

10/10 Excellent

Ryan, Little Elm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay! Friendly staff, clean and quiet rooms.
Stayed 1 night in Jan 2024
Response from EW on Jan 28, 2024
Thanks for your score of 5. Our staff appreciates your stay at our hotel.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 5 nights in Jan 2024
Response from EW on Jan 23, 2024
Thank you for your score of 5. Our staff appreciates you stay at our hotel.

10/10 Excellent

MARY ANN

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from EW on Jan 23, 2024
Thank you for your score of 5. Our staff appreciates you stay at our hotel.

10/10 Excellent

Jessiemay, Dallas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from David Marsh on Jan 9, 2024
Thanks for staying with us and for your review!

6/10 Okay

Kristie

Traveled with family
Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from David Marsh on Jan 9, 2024
I'm sorry we failed to show you the WOW service we strive to provide I hope you will allow us another chance to do better in the future.

10/10 Excellent

Arlene

Stayed 1 night in Jan 2024
Response from EW on Jan 28, 2024
Thanks for your score of 5. Our staff appreciates your stay at our hotel.

10/10 Excellent

Maria

Stayed 1 night in Jan 2024
Response from David Marsh on Jan 9, 2024
Thanks for staying with us and for your kind review!

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Dec 2023
Response from Louis on Jan 3, 2024
Thank you so much for such a positive response. Your feedback is very important to us and is much appreciated. We hope to see you again soon. Stay safe and have a wonderful rest of the week!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
An overall very welcoming and comfortable experience. The breakfast was also very good!
Stayed 1 night in Jan 2024
Response from Louis on Jan 3, 2024
Thank you so much for such a positive response. Your feedback is very important to us and is much appreciated. We hope to see you again soon. Stay safe and have a wonderful rest of the week!

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Louis on Jan 3, 2024
Thank you so much for such a positive response. Your feedback is very important to us and is much appreciated. We hope to see you again soon. Stay safe and have a wonderful rest of the week!

10/10 Excellent

Akinyemi

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and friendly staff
Stayed 2 nights in Dec 2023
Response from EW on Jan 3, 2024
Thanks for your score of 5. Our staff appreciates your stay with us.

10/10 Excellent

Tony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for accommodating our requests! We appreciate you making our stay comfortable!
Stayed 1 night in Dec 2023
Response from EW on Dec 31, 2023
Thank you for your score of 5. Our staff appreciates your stay with us.

10/10 Excellent

Tara, East Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They're very nice and it was very clean
Stayed 5 nights in Dec 2023
Response from EW on Dec 29, 2023
Thanks for your score of 5. Our staff appreciate your stay at our hotel.

10/10 Excellent

Peggy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find staff extremely courteous & helful
Stayed 2 nights in Dec 2023
Response from EW on Dec 29, 2023
Thanks for your score of 5. Our staff appreciate your stay at our hotel.

10/10 Excellent

Marita

Stayed 5 nights in Dec 2023
Response from EW on Dec 29, 2023
Thanks for your score of 5. Our staff appreciate your stay at our hotel.

10/10 Excellent

Renato

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from EW on Dec 29, 2023
Thanks for your score of 5. Our staff appreciate your stay at our hotel.

10/10 Excellent

erin

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Dec 2023
Response from EW on Dec 29, 2023
Thanks for your score of 5. Our staff appreciate your stay at our hotel.

8/10 Good

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from EW on Dec 15, 2023
Thank you for your score of 4. Our hotel appreciates your stay at our hotel.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from EW on Dec 13, 2023
Thank you for your score of 5. Our staff appreciates your stay at our hotel.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice and quiet stay
Stayed 3 nights in Dec 2023
Response from EW on Dec 12, 2023
Thank you for your score of 5. Our staff appreciate your stay at our hotel.

2/10 Terrible

Hanrui

Disliked: Staff & service, amenities, property conditions & facilities
The room service knock the door three times in the morning after I called the front desk for a late check out. I checked out at 12 and returned the keys to front desk, but the front desk called me again around 12:30 to double check if I’m still in the room??? Everything is disconnected… Maybe that’s due to the terrible WIFI…
Stayed 1 night in Dec 2023
Response from EW on Dec 5, 2023
Sorry, you were inconvenience, there seemed to be some sort of disconnect in communication. Thanks for your feedback we do use them for future training.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rude check in/check out
Both of the ladies during chick in and check out were very rude.
Stayed 1 night in Dec 2023
Response from EW on Dec 5, 2023
Sorry for inconvenience. We will try to research this further.

8/10 Good

STEPHEN

Business traveler
Liked: Staff & service
Like staying here, however first time back in 2 years. Property is showing its age. Needs updating
Stayed 4 nights in Nov 2023
Response from EW on Dec 5, 2023
Thanks for your score and your feedback.