Exterior

Reviews of Hotel Indigo Baltimore Downtown, an IHG Hotel

4 out of 5
Hotel Indigo Baltimore Downtown, an IHG Hotel
24 West Franklin Street, Baltimore, MD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 706 out of 1000 reviews" "
Rating 8 - Good. 190 out of 1000 reviews" "
Rating 6 - Okay. 51 out of 1000 reviews" "
Rating 4 - Poor. 21 out of 1000 reviews" "
Rating 2 - Terrible. 32 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Shari

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was close to Peabody for a college tour. Property was nice. Not much nearby.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 20, 2024
Dear Shari, Thank you for being our guest at Hotel Indigo Baltimore Downtown and sharing your experience. We are delighted to know you were pleased with our ideal location and well-maintained property. It was a pleasure to host you, and we look forward to your return visit. Safe Travels,Eric Reyes,General Manager

10/10 Excellent

Rozay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on Apr 18, 2024
Dear Rozay, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Hotel Indigo Baltimore Downtown, and we look forward to welcoming you back soon.Safe Travels,Eric ReyesGeneral Manager

6/10 Okay

Aimee

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
The staff at Hotel Indigo are by far their greatest asset. They are warm, hospitable and helpful. The rooms have charm and you don't hear your neighbors through the walls. The bathroom needed a deep cleaning (grout and shower tiles had dirt and ick from previous stays). Pleasant place to stay for a quick trip.
Stayed 2 nights in Apr 2024
Response from Eric Reyes General Manager on Apr 13, 2024
Dear Aimee, Thank you for being our guest and for sharing your feedback with us. We are glad you enjoyed your stay and liked our devoted staff and the services provided by them. We are also pleased to know that you rested well in our comfortable accommodations. However, we apologize for the housekeeping issues you faced in your bathroom, and we will share them with the appropriate teams to ensure such oversights are not repeated. It was a pleasure serving you, and we hope to welcome you back soon.Safe Travels,Eric ReyesGeneral Manager

8/10 Good

Lisa, St. Louis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The coffee is inexcusably bad — on two visits 6 months apart. Foot’s get that fixed. Staff are wonderful.
Stayed 4 nights in Mar 2024
Response from Eric Reyes General Manager on Apr 12, 2024
Dear Lisa, Thank you for being our guest again, and we are flattered by your generous review of Hotel Indigo Baltimore Downtown. It is very kind of you to recognize our devoted staff for their service. However, we have taken note of your specific comments regarding the coffee and will share them with the appropriate team. We look forward to having you as our guest again whenever your travels bring you back to the city. Safe Travels,Eric ReyesGeneral Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 1 night in Apr 2024
Response from Eric Reyes General Manager on Apr 4, 2024
Dear Daniel, Thank you for being our guest and for the great rating! It is excellent to learn how much you enjoyed your time at Hotel Indigo Baltimore Downtown and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon. Safe Travels,Eric ReyesGeneral Manager

8/10 Good

Issam

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No outdoor space.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 31, 2024
Dear Issam, Thank you for your kind rating. We are glad you had an overall pleasant stay. However, we regret not meeting all of your expectations. Feedback like yours gives us valuable insight to improve our accommodations and guest experience; therefore, we appreciate all of your comments. Thank you again; we hope you will revisit us in the future.Safe Travels,Eric ReyesGeneral Manager

10/10 Excellent

Maeghan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel
Stayed 2 nights in Mar 2024
Response from GENERAL MANAGER on Mar 30, 2024
Dear Maeghan, Thank you for sharing your experience at Hotel Indigo Baltimore Downtown. We are pleased to read how much you enjoyed your stay; everything we do is aimed at making our guests feel right at home. It was a pleasure having you, and we look forward to seeing you again on your next visit to the area.Safe Travels,Eric Reyes,General Manager

10/10 Excellent

ellen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet and everyone was extremely helpful
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Ellen, Thank you for choosing Hotel Indigo Baltimore Downtown and for the kind review. We are glad you had a perfect stay and that our well-kept property with relaxing atmophere and thoughtful associates exceeded your expectations. Thank you again for being our guest; we look forward to your next visit.Safe Travels,Eric ReyesGeneral Manager

10/10 Excellent

Roberta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Roberta, Thank you for the kind review and high rating of Hotel Indigo Baltimore Downtown. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they had a significant role in making your stay with us so memorable. Thank you for allowing us to be of service. We look forward to having the pleasure of doing so again soon.Safe Travels,Eric ReyesGeneral Manager

10/10 Excellent

John Francis

Stayed 1 night in Mar 2024
Response from Eric Reyes General Manager on Apr 14, 2024
Dear Mr. Francis, Thank you for your recent stay at the Hotel Indigo Baltimore Downtown and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting the city. We enjoyed having you as our guest, and we hope to see you again soon. Safe Travels,Eric ReyesGeneral Manager

10/10 Excellent

Keir Andre, Saint Albans

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Would stay in again. The only negatives is that you have to pay for parking in a garage across the street, and the homeless population also sleep on the sidewalk right across the street. Unfortunately, the hotel has no control over the latter.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 23, 2024
Dear Mr. Andre, Thank you for choosing Hotel Indigo Baltimore Downtown. We are glad you had an overall pleasant experience. We understand your concerns regarding the parking charges; however, the parking facility is managed independently of our hotel, and the fees are set by the external operator. We will share your comments appropriately and regret any inconvenience this may have caused you. Additionally, we regret for any inconvenience or discomfort caused due to certain individuals outside our hotel premises. Thank you again; we hope to welcome you back in the future.Safe Travels,Eric ReyesGeneral Manager

8/10 Good

Michael, New York

Business traveler
Liked: Cleanliness, property conditions & facilities
I thought the property was either nice day. Location of the property was adequate for my purposes were business. I felt the parking options were a little limited. However, I think they’re property itself is good for business travelers.
Stayed 2 nights in Jan 2024
Response from General Manager on Mar 21, 2024
Dear Michael, Thank you for choosing Hotel Indigo Baltimore Downtown while you were here for a business visit. We are glad you had a comfortable experience and that our historic Mt. Vernon neighborhood location, with its proximity to the Inner Harbor and numerous attractions, yet situated on a serene neighborhood street, ideally suited your needs. Thank you again for being our guest; we look forward to welcoming you back soon.Safe Travels,Eric ReyesGeneral Manager

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Good location in Mt Vernon. Parking structure across the road which is convenient and reasonable. Restaurant downstairs was nice. We ate breakfast there and the two ladies who served us were very friendly and made you feel very comfortable and at home. Thank you, Alysha! Would stay there again!
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Dear Elizabeth, Thank you for choosing Hotel Indigo Baltimore Downtown and for your kind review. We are delighted to learn that you had a perfect stay and that our historic Mt. Vernon neighborhood location, with its proximity to the Inner Harbor and numerous attractions, yet situated on a serene neighborhood street, ideally suited your needs. It is also great to see that you enjoyed your dining experience at one of our in-house restaurants and that the service provided by our breakfast attendants, especially Alysha, met your expectations. Thank you again for the feedback and for your excitement about returning; we look forward to your next visit.Safe Travels,Eric ReyesGeneral Manager

8/10 Good

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing.It was all good.Excellent property and location
Stayed 1 night in Mar 2024
Response from General Manager on Mar 14, 2024
Dear Andre, Thank you for reviewing your recent stay at Hotel Indigo Baltimore Downtown. We are glad we exceeded all of your expectations and that our well-kept property and prime location made for a memorable experience. Thank you again; we look forward to welcoming you back soon.Safe Travels,Eric ReyesGeneral Manager

10/10 Excellent

Vivian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful place and staff very helpful. Close to Washington Monument, Walter Museum and Peabody library.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Vivian, Thank you for choosing Hotel Indigo Baltimore Downtown and for your kind review. We are glad you had a perfect stay and that our well-kept property and thoughtful associates met your expectations. It is great to see that our proximity to the Washington Monument, Walter Museum, and Peabody Library was convenient for everything you wanted to do on this visit. Thank you again; we look forward to welcoming you back soon.Safe Travels,Eric ReyesGeneral Manager

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean and quiet
Stayed 1 night in Mar 2024
Response from General Manager on Mar 11, 2024
Dear Jonathan, Thank you for the kind review review. It is wonderful you enjoyed your time at Hotel Indigo Baltimore Downtown so much! We strive for excellence, so we are thrilled you appreciated our clean property and quiet atmosphere. Your praise lets us know we're doing our job, and we look forward to hosting you again for another exceptional experience.Safe Travels,Eric ReyesGeneral Manager

10/10 Excellent

Mikako

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel every time I visit Peabody
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 10, 2024
Dear Mikako, We are so glad to read your return visit to Hotel Indigo Baltimore Downtown was fantastic. Nothing pleases us more than to know we have provided everything necessary for you to have a wonderful stay. Thank you for your continued patronage over the years, and we sincerely appreciate your loyalty.Safe Travels,Eric ReyesGeneral Manager

10/10 Excellent

Nyonteh

Wonderful
Stayed 1 night in Mar 2024
Response from General Manager on Mar 9, 2024
Dear Nyonteh, Thank you for choosing Hotel Indigo Baltimore Downtown. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We look forward to welcoming you again soon.Safe Travels,Eric ReyesGeneral Manager

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very helpful and considerate towards your needs. And professional and made your stay very enjoyable.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 8, 2024
Dear Lisa, Thank you so much for this excellent review. We are glad that everything went great during your stay and that our exceptional hospitality made for a memorable experience. Thank you again for being our guest, and we look forward to welcoming you back to Hotel Indigo Baltimore Downtown.Safe Travels,Eric ReyesGeneral Manager

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good!
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Thomas, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Hotel Indigo Baltimore Downtown. We look forward to welcoming you back on your next visit!Safe Travels,Eric Reyes,General Manager

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, good location.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 28, 2024
Dear Juan, Thank you for reviewing your recent experience at Hotel Indigo Baltimore Downtown. We are delighted to know that you had a great time here and that you were especially pleased with our ideal location and devoted associates. It was a pleasure having you here, and we look forward to hosting you again.Safe Travels,Eric Reyes,General Manager

10/10 Excellent

Peter J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff excellent service always friendly and welcoming remember us from previous visits. Love the breakfast/ding room, the concessions, coffee maker in room. Really love you all. See you again soon.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 27, 2024
Dear Peter, Thank you for your review. We appreciate you for recognizing our devoted associates, as they truly love to deliver exceptional hospitality to each and every guest. We are also happy you loved our breakfast offerings and everything we provide here. It was a pleasure having you at Hotel Indigo Baltimore Downtown, and we look forward to serving you again soon. Safe Travels, Eric Reyes General Manager

10/10 Excellent

Emily

Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Dear Emily, We appreciate you taking the time to leave your kind rating for Hotel Indigo Baltimore Downtown. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We look forward to seeing you again soon!Safe Travels,Eric ReyesGeneral Manager

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel itself is fantastic. Staff is friendly and accomodating. They always smiled. Some of the staff remembered me from a trip in August. Foom was nice, clean and bed was very comfortable. Third time I have stayed in the hotel and I will be back again in a couple of weeks. Excellent value.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 23, 2024
Dear Bruce, Thank you for taking the time to share your positive impressions of your recent stays with us at Hotel Indigo Baltimore Downtown. It brings us immense joy to learn that our associates made a memorable impact through their warm and welcoming service, going the extra mile to recognize you from your previous visits. Your appreciation for the cleanliness and comfort of your room, along with the exceptional value you found in choosing our modern boutique hotel, are highlights we cherish deeply. Ensuring your satisfaction and comfort remains our top priority, and it's rewarding to know we have consistently met your expectations. Your continued preference for our hotel is the greatest compliment, and we look forward to making your next visit just as enjoyable, if not more.Safe Travels,Eric ReyesGeneral Manager

10/10 Excellent

Milena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Hotel Indigo. It is very convenient to Peabody Conservatory. We could walk there in about 5 minutes, but chose to get an Uber at night time, as we were not so sure about the area’s safety. During the day it is OK, if you keep your wits about you, as you would in any large city. The staff at the hotel was very friendly and always eager to help. The beds and pillows were comfortable. Linens and toiletries smelled amazing. Breakfast was great, but I recommend going down for breakfast early, as when we finished our breakfast at around 8:30, there was a short line of people waiting for tables. It was probably just 2 or 3 groups, though, and I don’t know how long they had to wait. Parking was also not a problem, as there is a garage just across the street with overnight parking for $14/day
Stayed 1 night in Feb 2024
Response from General Manager on Feb 21, 2024
Dear Milena, Thank you for being our guest at Hotel Indigo Baltimore Downtown and for your generous feedback. We are pleased to know that we exceeded all of your expectations during your recent visit. We are particularly glad that you loved our comfortable accommodations, dedicated associates, and proximity to the Peabody Conservatory. We are also happy to know that you enjoyed our delicious breakfast at our in-house restaurant. We appreciate your business, and we look forward to welcoming you again whenever your travels bring you back to Baltimore.Safe Travels,Eric ReyesGeneral Manager

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great neighborhood, comfortable rooms, very friendly helpful staff
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 21, 2024
Dear Jeffrey, Thank you for choosing Hotel Indigo Baltimore Downtown for your recent stay. We are pleased to know that you enjoyed our relaxing accommodations, the excellent service provided by our attentive associates, and our convenient location. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Safe Travels,Eric ReyesGeneral Manager

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Barry, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hotel Indigo Baltimore Downtown. We look forward to your return and wish you all the best with your future travels.Safe Travels,Eric Reyes,General Manager

10/10 Excellent

Milena

Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Dear Milena, We are delighted with your rating! It's wonderful to know that you enjoyed so much about your time at Hotel Indigo Baltimore Downtown. We look forward to serving you again in the future.Safe Travels,Eric ReyesGeneral Manager

10/10 Excellent

Joycelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer Service was top notch. I loved the hospitality. The young man name T was very nice, he made checking in easy. The two ladies at the ftont desk were helpful. Scott at the bar, thanks for that drink. Thank you security for making sure we were safe. I recommend this hotel.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 19, 2024
Dear Jocelyn, Thank you for sharing your feedback regarding your recent stay at Hotel Indigo Baltimore Downtown. Our team takes immense pride in delivering exceptional service, and we are delighted to hear that you found it to your liking. Your recommendation means a lot to us, and we look forward to welcoming you back for another outstanding visit.Safe Travels,Eric ReyesGeneral Manager

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Heather, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Hotel Indigo Baltimore Downtown. We hope to have the pleasure of doing so again on your next visit to the area.Safe Travels,Eric Reyes,General Manager

6/10 Okay

pedro

cool
Response from General Manager on Feb 8, 2024
Dear Pedro, Thank you for being our guest and sharing your rating about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way.Safe Travels,Eric ReyesGeneral Manager

10/10 Excellent

Lynne, brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, nice property. Would stay there again!
Stayed 1 night in Jan 2024
Response from General Manager on Jan 30, 2024
Dear Lynne, Thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed our beautiful property and the excellent service provided by our staff. Thank you for being our guest. We look forward to welcoming you back to Baltimore.Safe Travels,Eric ReyesGeneral Manager

10/10 Excellent

Angeline, Woodbridge

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and very nicely appointed, clean room.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 31, 2024
Dear Angeline, Thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed our refreshing accommodations and the excellent service provided by our staff. Thank you again for being our guest. We look forward to welcoming you back to Baltimore.Safe Travels,Eric ReyesGeneral Manager

2/10 Terrible

Jenil

Traveled with partner
Disliked: Staff & service, amenities
TLDR: We have stayed in over 20 hotels in Downtown Baltimore and this is by far the worst one. I strongly urge you to consider staying elsewhere. The only redeemable thing about this property is the kind bartender, Scott, who treated us with kindness and respect. The rest of the hotel staff should strongly consider a job outside of customer service. We stayed at Hotel Indigo from December 25-28. On the second night, we found dry blood stains on our pillowcase and immediately took it down to the front desk. The gentleman advised my fiance to have me call down to speak with the manager as the reservation was under my name. Upon calling, the manager, CHRISTY, answered the phone and spoke with me in a very rude tone, informing me that we had to come down and speak with her in person (despite my fiance being instructed otherwise a few minutes earlier).. Once at the front desk, Christy coldly asked "y'all packed y'all stuff up?".. We received no greeting or apology from her or the gentleman sitting beside her whom the situation was initially brought to. After some back and forth, we agreed to be moved to another room and asked Christy to put us in contact with her leadership, whom we never heard from. Weeks later, we are still blown away by the lack of professionalism and tact from these individuals. I almost didn't write this review as it's been a while since the trouble, however I feel I'd be doing all prospective guests a disservice by not sharing our terrible experience.
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 30, 2024
Dear Jenil, Thank you for choosing Hotel Indigo and for taking the time to provide feedback about your experience at Hotel Indigo BALTIMORE DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Safe Travels,Eric ReyesGeneral Manager

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel, at the center of historic Baltimore. I loved walking around the neighborhood in the snow!
Stayed 3 nights in Jan 2024
Response from Eric Reyes General Manager on Jan 27, 2024
Dear Charlotte, Thank you for the kind review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Hotel Indigo Baltimore Downtown, and we look forward to your next stay.Safe Travels,Eric ReyesGeneral Manager

10/10 Excellent

Verified traveler

Central cozy nook
It was a nice experience. Everyone from the front desk to the person sharing about the history of the Indigo building was warm. The location is conveniently located with restaurants near by. The parking on for overnight Sunday was only 14 dollars.
Stayed 1 night in Jan 2024
Response from Eric Reyes General Manager on Jan 27, 2024
Dear Guest, Thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed our convenient location and the excellent service provided by our staff. Thank you for being our guest. We look forward to welcoming you back to the city.Safe Travels,Eric ReyesGeneral Manager

10/10 Excellent

barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Jan 25, 2024
Dear Barbara, Thank you for rating your stay at Hotel Indigo Baltimore Downtown. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Safe Travels,Eric ReyesGeneral Manager

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Always a wonderful staff, clean beautiful place to stay, and always accommodating. Always stay here when in Baltimore
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 26, 2024
Dear David, Thank you for being our guest and for taking the time to review your experience at Hotel Indigo Baltimore Downtown. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Safe Travels,Eric ReyesGeneral Manager

10/10 Excellent

Dale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and suite we stayed in was excellent! Very close to the M&T Bank Stadium. Had a very pleasant stay.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 26, 2024
Dear Dale, Thank you for the kind review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Hotel Indigo Baltimore Downtown, and we look forward to your next stay.Safe Travels,Eric ReyesGeneral Manager

10/10 Excellent

mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Jan 21, 2024
Dear Mario, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hotel Indigo Baltimore Downtown; we hope to see you again soon. Safe Travels,Eric Reyes,General Manager

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GENERAL MANAGER on Jan 19, 2024
Dear Arnold, Thank you for sharing your perfect experience at Hotel Indigo Baltimore Downtown. We are delighted to know we exceeded all of your expectations. Thank you once more for staying with us, and we hope you will make us your hotel of choice on the next trip to the area.Safe Travels,Eric Reyes,General Manager

10/10 Excellent

Sabrina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Jan 18, 2024
Dear Sabrina, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your stay at our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Hotel Indigo Baltimore Downtown.Safe Travels,Eric Reyes,General Manager

10/10 Excellent

Divina, Cherry Hill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a friend’s wedding. Vintage and elegant vibe of place. The staff was very friendly at the lobby. We loved the food and great service at the restaurant next to the lobby. Much so, that we ate every meal there besides at the wedding reception. A lot of areas are walkable as well ranging from shops, restaurants and museums.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 17, 2024
Dear Divina, We are glad our charming property, location, and delicious food exceeded your expectations. We are also pleased our front desk team, and our in-house restaurant staff left a great impression on you. We host many weddings, and it is a pleasure to have people stay with us for such a joyous event. Thank you for your kind review. We hope you will choose Hotel Indigo Baltimore Downtown the next time you visit the city.Safe Travels,Eric Reyes,General Manager

10/10 Excellent

Diana

Traveled with family
Stayed 1 night in Jan 2024
Response from General Manager on Jan 15, 2024
Dear Diana, Thank you for rating your stay at Hotel Indigo Baltimore Downtown. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Safe Travels,Eric ReyesGeneral Manager

10/10 Excellent

Tabitha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at this property and if in the area I’d stay again. Staff was friendly, the restaurant was pretty good and our room was spacious.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 15, 2024
Dear Tabitha, Thank you for sharing your experience at Hotel Indigo Baltimore Downtown and highlighting our property's key features. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We are delighted to know your dinner at Poets Modern Cocktails & Eats was perfectly prepared and served! Thank you for staying with us, and we hope you will make us your hotel of choice on the next trip to Baltimore!Safe Travels,Eric ReyesGeneral Manager

10/10 Excellent

Briana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Jan 12, 2024
Dear Briana,Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hotel Indigo Baltimore Downtown, an IHG Hotel; we hope to see you again soon. Safe Travels,Eric ReyesGeneral Manager

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel!
Stay was great. Good location for our needs. Staff was helpful and friendly. Parking was inexpensive and easy. Only complaint I had was the temperature in the hotel was HOT. I turned the temp down in our room but it remained very hot anyway. Otherwise, very good
Stayed 1 night in Dec 2023
Response from General Manager on Jan 31, 2024
Dear Deborah, Thank you for being our guest at Hotel Indigo Baltimore Downtown and for your detailed feedback. We are pleased to know that your overall experience was pleasant. We are also delighted that you enjoyed our convenient location, the service provided by our attentive associates, and easy parking. However, we genuinely regret that you had some challenges controlling the temperature in your room. Our goal is always to provide a comfortable, relaxing experience; therefore, we hope you will accept our apologies for this frustrating inconvenience. We will address this appropriately, and we very much appreciate you bringing this to our attention. We hope you will visit again so we can provide you with the flawless visit you deserve.Safe Travels,Eric ReyesGeneral Manager

10/10 Excellent

Tayler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and safe. The staff was friendly and helpful. Great location.
Stayed 3 nights in Dec 2023
Response from Eric Reyes General Manager on Jan 6, 2024
Dear Tayler, We appreciate you choosing Hotel Indigo Baltimore Downtown and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to have the opportunity to welcome you back in the future.Safe Travels,Eric ReyesGeneral Manager

10/10 Excellent

Nateja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Eric Reyes General Manager on Jan 6, 2024
Dear Nateja, It was a pleasure having you as our guest at Hotel Indigo Baltimore Downtown. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Safe Travels,Eric ReyesGeneral Manager

10/10 Excellent

Alesha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Eric Reyes General Manager on Jan 6, 2024
Dear Alesha, Thank you for the perfect rating. We are glad you had a wonderful time at Hotel Indigo Baltimore Downtown. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Safe Travels,Eric ReyesGeneral Manager