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Reviews of Kimpton Hotel Monaco Baltimore Inner Harbor, an IHG Hotel

4.5 out of 5
Kimpton Hotel Monaco Baltimore Inner Harbor, an IHG Hotel
2 North Charles Street, Baltimore, MD

Reviews

8.0

Very Good

Rating 10 - Excellent. 476 out of 1002 reviews" "
Rating 8 - Good. 213 out of 1002 reviews" "
Rating 6 - Okay. 132 out of 1002 reviews" "
Rating 4 - Poor. 104 out of 1002 reviews" "
Rating 2 - Terrible. 77 out of 1002 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay here. Convenient to the Inner Harbor, classic interior, great service. Wonderful use of the historic B&O headquarters.
Stayed 1 night in Apr 2024

4/10 Poor

Shacona

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The front desk staff was very rude.
Stayed 2 nights in Mar 2024

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and close yo city attractions. Spa room is nice
Stayed 1 night in Mar 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Di

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Close to convention center. Nice decorations. Not many restaurant nearby. Slow Response to guest’s request. Example, I requested a pillow and microwave oven, they were delivered the next day and after second request.
Stayed 3 nights in Mar 2024

8/10 Good

Timi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a bit cold, heat is capped at 76 and water doesn’t get very warm. I can understand there’s an energy savings, but it made the stay not so comfortable. Otherwise the location and staff was great! Hotel bar and restaurant was amazing. Check in was pretty seamless with the exception of valet. The valet was a bit confusing at first.
Stayed 2 nights in Mar 2024

10/10 Excellent

Dominic, Baltimore

Liked: Cleanliness, staff & service, property conditions & facilities
…
Stayed 1 night in Mar 2024

10/10 Excellent

Emanuel

Stayed 1 night in Mar 2024

4/10 Poor

suphora

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Place is beautiful but hot water in sink wasnt working and when you showered the whole barhroom floor and the carpet outside the bathroom was also soaked. Asked for help and rhet just gave us towels to out down
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely restoration, fabulous stained glass windows. Restaurant was wonderful. Staff very accommodating. Only thing I missed was a chair or loveseat in the room.
Stayed 3 nights in Mar 2024

10/10 Excellent

robert

Stayed 1 night in Mar 2024

4/10 Poor

RONAEDA

Disliked: Staff & service
The security guard was extremely helpful. Housekeeping took several hours to bring towels. I requested them at 8:30am and did not receive them until 1pm. Trash was not dump upon arrival
Stayed 1 night in Mar 2024

10/10 Excellent

ramona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Saikat, Waltham

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

8/10 Good

BETHANY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall stay was good and I felt safe. The only issue I had was that my husband ended up getting food poisoning around 3 am and could not get anyone on the phone and no one was in the lobby so I could get some cleaning supplies. When I tried concierge phone line about the 4th time someone rude answered and said they don't have cleaning supplies. I was a little taken aback since it is a hotel. I did my best with what I had which was basically towels in the bathroom. I know for next time I go anywhere now is to bring some disinfecting wipes. I would stay here again though
Stayed 2 nights in Feb 2024

6/10 Okay

Stephen

Traveled with partner
The bed was creaky and old and uncomfortable. The carpet was wet in different spots.
Stayed 1 night in Feb 2024

10/10 Excellent

DANIELLE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice. Would definitely return again.
Stayed 1 night in Feb 2024

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful hotel
Stayed 1 night in Feb 2024

6/10 Okay

Donna

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Check in was slow as there was only one receptionist behind the desk & many guests trying to check in. Bar closed at 9pm so after our concert we could not get a nightcap at the hotel. TV in our room did not work.
Stayed 1 night in Feb 2024

10/10 Excellent

Glatingsha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It’s a nice place
Stayed 1 night in Feb 2024

10/10 Excellent

Tonja

Stayed 1 night in Feb 2024

10/10 Excellent

Mayra

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff
Stayed 1 night in Feb 2024

10/10 Excellent

YOLA

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to Baltimore convention center
Stayed 1 night in Feb 2024

6/10 Okay

Michael

Liked: Property conditions & facilities
Exceptionally beautiful hotel; however, not “functional” for a family. Room slept 6 (including old bunk beds). Bathroom soap dispensers were not kid-accessible. Although we had 6 in the room, we received 3 sets of towels and 1 roll of toilet paper. Neither coffee nor microwave in room. Coffee was located in lobby but no cream available and only from 6-10am. Valet parking was the only option the hotel gave and it was an extra $50/night. Lobby is actually on the 2nd floor of the hotel so when you walk in on the 1st floor, you only get greeted by a security guard who claimed not to know anything about the hotel. Bar service at night was…interesting; however breakfast service and food was great albeit costly for eggs and bacon.Again, it’s an absolutely gorgeous hotel….but for a family traveling we would have preferred more amenities included and less “fancy” wallpaper.
Stayed 2 nights in Jan 2024

6/10 Okay

tammy

Disliked: Amenities
The elevator floor was sticky and the elevator has a pungent smell. The shower water is barely warm. The room did not have a remote for the television and it took the staff more than 2 hours to bring me a remote for the television. The only extra amenity is two bottles of water if you’re an IHG member.
Stayed 1 night in Jan 2024

10/10 Excellent

Kevin

Traveled with family
I have never encountered a harder working group of people! These young people are doing an excellent job.
Stayed 3 nights in Jan 2024

10/10 Excellent

Donna, New Market

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, very nice room. Breakfast left much to be desired. Need more staff.
Stayed 2 nights in Jan 2024

10/10 Excellent

Zia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and staff were excellent. The on-site restaurant was struggling with staff shortage. However the staff that were there were phenomenal. Tried a burger and wings from the limited menu and they were so good. Wished I could have had more!
Stayed 1 night in Jan 2024

10/10 Excellent

Binita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Arden

Disliked: Property conditions & facilities
Hotel room is a bit dated, except bathroom. Not a 4 star - definitely a 3.
Stayed 1 night in Jan 2024

10/10 Excellent

Shondrekia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came for the ravens game. Great staff. Great location. Close to everything
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The room was very clean, spacious, bed was comfortable but made squeaky noise…
Stayed 1 night in Jan 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Christal

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
My family and I have stayed at other Kimpton properties before, however the Kimpton Monaco Towers Baltimore was not what we expected at all. The location is not at Inner Harbor although the description would suggest it is. We were booked for 8 nights. Due to flights delays we arrived around midnight for check in. With a family of 6 traveling with 2 smaller kids under 4, we were surprised that there were no staff to greet us and the entrance is closed at that time and only accessible with a key pass. After waiting for a few minutes in the cold with our tired kids, finally someone arrived to let us into the building. We were told there was no valet available at that time and to park across the street. Later the next day, the valet staff advised that we should not have parked the car where it was left because of the type of vehicle and the area was not considered safe. We left the next day to visit friends in another state and were away for 2 days. We were most surprised when we returned to find that the room had not been cleaned and food containers that we had left 2 days before, were still in the room. No beds made, no towels although the reservation indicated 6 guests. Issues like this continued for the remainder of the trip. The rooms are in desperate need of a refresh as mattresses are slumped in the middle and uncomfortable, and furniture is visibly worn and in need of change out. Body wash container was near empty and we had to request replacement. Do not stay here.
Stayed 8 nights in Dec 2023

10/10 Excellent

Agnes

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Monique, Baltimore

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My bridal party and I got ready at this hotel! It was just so beautiful! Staff was friendly! The inly bad thing I have to say was the water pressure in the shower was extremely high and made a mess in the bathroom. Other than that, a great place to stay!
Stayed 2 nights in Nov 2023

10/10 Excellent

Marcellus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Christina

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Susan

Stayed 1 night in Dec 2023

10/10 Excellent

Nav

Liked: Cleanliness, staff & service, property conditions & facilities
Nice vibe.
Stayed 1 night in Dec 2023

8/10 Good

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'd have to say this is one of the nicer hotels I've stayed in. The entrance is quite grand, an old railroad terminal, the lobby on the first floor was nice as well. My one suggestion since a lot of folks haven't stayed in a hotel that needs key card elevator access, front desk people please tell everyone about this when you check them in. We got in the elevator and couldn't get to our floor and thought we were trapped for a scary few mins then had to go back to the lobby to ask what was going on as did another family. Other than that our stay was really lovely. The $10 a person for breakfast was worth it and we also had dinner in the hotel restaurant and it was really nice :) I wish I had gotten the pizza as they all looked great :) They have a discount menu from 4-6pm also. Though the valet parking was $50 it felt totally worth it not to have to worry about our vehicle. We were visiting for a concert at the CFG arena and it was an easy 0.3 mile walk that was well lit. I do think we will stay here again if we want to visit the inner harbor or attend another concert.
Stayed 1 night in Nov 2023

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Monaco
Beautiful hotel close to the concert venue and other attractions in Baltimore
Stayed 1 night in Dec 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel & our room was beautiful we had a great time. The food and drinks in the restaurant were very good. My only complaint was it took a while to get service in the restaurant. The staff was extremely friendly but the service was very slow.
Stayed 2 nights in Dec 2023

2/10 Terrible

Andreas

Terrible experience
Stayed 1 night in Dec 2023

10/10 Excellent

Bruce

Stayed 2 nights in Nov 2023

6/10 Okay

Frances

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The hotel 1st floor was stunning. The rooms were a bit dinged up - lampshade was torn, rug was getting thread bare and worn, most of the furniture was also banged up. A microwave would have been very nice. We had a bit of a problem in our first room and were upgraded to a suite. Customer service was very good and helpful. The wine at 5:00 in the lobby with the gas fireplace was delightful. However, the coffee and tea in the morning did not have decaf the second morning. I was expecting a bit more from a boutique hotel.
Stayed 2 nights in Nov 2023

10/10 Excellent

Rachel

Stayed 1 night in Nov 2023

10/10 Excellent

S

Stayed 2 nights in Nov 2023

4/10 Poor

Robert

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stained chair, dirty walls, scratched furniture, overall very run down, needs a serious facelift.
Stayed 3 nights in Nov 2023

10/10 Excellent

Stacy Lamar, athens

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023