Ratings based on 774 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Florida

Posted May 30, 2015
The staff was awesome. We were able to check in early after a very early travel day. Shuttle service and drivers were extremely accommodating and friendly. Hotel very clean. Great hot breakfast. Thanks to entire hotel staff. Especially Joanie and Teri.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to the airport and glad there were shuttles

Posted May 29, 2015
Pros: Space, free breakfast and the sitting area in room. Though there should be a kettle in the room rather than us having to go downstairs every minute.
Cons: Restrooms could be a bit more modernised. The Hyatt Sign could be more visible for those who take the bus coming back to hotel to avoid missing stop.
Location: Cinema, seven eleven was a plus for bits and pieces. Although time schedule for buses was quite a wait and at times late.
Alithea (room service) and Jamal (reception area) were very friendly. They are the people I can remember because they stood out and made a great impression. Alithea is very hardworking, and greets us every morning (well whenever she saw us). Jamal was always consistent helping not just us but other guests and goes the extra mile to assist us with any query, very professional and quick.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel and staff close to BWI

Posted May 9, 2015
Had a great stay. Quite rooms. Large rooms. And close to dining.
2 out of 5
by A verified traveler

Posted May 6, 2015
Good service but it is too old and not clean. I saw body hair on the bed!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom t

Posted May 1, 2015
Great Experience. Front desk people Were great. Shuttle was great. overall, room was clean but I can see minor details that made it just Good.
2 out of 5
by A verified travelerfrom brown

Never again

Posted Apr 26, 2015
Staff has no customer service Ants in the beds The front desk guy was unhelpful .... We spent lots of money for these rooms to only be mistreated
5 out of 5
Recommended
for Everyone
by A verified travelerfrom p.h, connecticut

Staff were friendly and helpful.

Posted Apr 26, 2015
Great place to stay, clean, enjoyable, and with a solid breakfast offering.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Arizona

Nice hotel close to BWI and UMBC

Posted Apr 25, 2015
Pros: The room and the full breakfast.
Cons: When we went down for breakfast, we had a difficult time finding an available table. The eating area is very small.
Location: Our son is at UMBC so the proximity to both UMBC and BWI was perfect!
The room was very comfortable and the staff was very helpful.
3 out of 5
by A verified traveler

Friendly helpful staff. Hallway carpets not clean

Posted Apr 23, 2015
Quick overnight before flight. Front desk offered coffee/tea in morning even though breakfast not yet open.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom hilton head

Nice place

Posted Apr 20, 2015
Very convenient to bwi and had modernistic rooms. A bit noisy in halls but quoted down around 10