Reception

Reviews of Days Inn by Wyndham Baltimore Northwest

1.5 out of 5
Days Inn by Wyndham Baltimore Northwest
6700 Security Blvd, Baltimore, MD

Reviews

4.6
Rating 10 - Excellent. 53 out of 546 reviews" "
Rating 8 - Good. 60 out of 546 reviews" "
Rating 6 - Okay. 90 out of 546 reviews" "
Rating 4 - Poor. 93 out of 546 reviews" "
Rating 2 - Terrible. 250 out of 546 reviews" "

4.6/10

Cleanliness

5.6/10

Staff & service

4.2/10

Amenities

4.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 12, 2023
Thank you, Michael, for choosing the Days Inn Baltimore Northwest hotel in your recent travel plans. We hope you found our bedding comfortable and slept well and enjoyed your stay. Guests love our 50” televisions and complimentary wi-fi and hope they were beneficial to you as well. It would be our pleasure to have you back again the next time you are in the Baltimore area.

10/10 Excellent

Kimora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on Nov 21, 2023
Thank you for choosing us in your travel plans Kimora, and we hope you had a restful night’s sleep while here at Days Inn Baltimore Northwest. Our spacious rooms and amenities allow guests to relax and have all the comforts of home and we hope your stay was restful. Hopefully during your visit, you enjoyed our quick ‘grab and go’ breakfast items in the morning as well. Thank you for staying with us and please come back again.

10/10 Excellent

Laketia

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 21, 2023
It was our pleasure having you and your family stay with us recently Laketia. We are happy to see that overall, you had an excellent visit and found our property clean, comfortable and to your liking. Hopefully you slept well on our comfortable new bedding and enjoyed some of our in-room amenities including the 50” TV, free wifi access, and more. Please come back to be our guest again.

6/10 Okay

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on Nov 14, 2023
It was our pleasure to have you here with us for a night, Theresa, and we thank you for choosing us in your travel plans. We are glad to see that you found our hotel convenient for your needs and hopefully you had a comfortable night’s sleep as well. Our recently renovated hotel is a great place to stay when passing through the Baltimore area, so please visit us again!

8/10 Good

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hooootel
Hotel was good. Didnt have a refrigerator or microwave and the area was ok considering the prostitutes had to work.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 14, 2023
Thank you for staying with us here at Days Inn Baltimore Northwest Antoinette. We thank you for pointing out the cleanliness of our hotel and that our staff delivered friendly helpful service. Our recently renovated rooms are very comfortable, and we are glad that you had a relaxing stay. Please come back to be our guest again.

2/10 Terrible

jacob

Stayed 1 night in Oct 2023
Response from General Manager on Nov 21, 2023
We are disappointed to see your low rating of our hotel and sorry if your visit was anything less than satisfactory. Most of our visitors have a nice time at our recently renovated hotel and we are sorry if your experience was not the same.

6/10 Okay

LouAnn

Traveled with group, Business traveler
Disliked: Amenities, property conditions & facilities
It would have been much nicer if the room had included a coffeemaker, blowdryer, closet, fridge and microwave.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 31, 2023
Thank you for being a recent guest of ours and we so appreciate your helpful feedback while traveling in the area for business. Our recently renovated hotel is nearly complete, and we hope to have the microwaves and refrigerators in place very soon. There has been supply delays and we are so sorry for the inconvenience that this caused you. We hope you otherwise had a relaxing visit and found our central location and complimentary wifi helpful during your stay.

6/10 Okay

Ossie, Detroit

Liked: Cleanliness
Disliked: Property conditions & facilities
Pretty good however the elevator was broke to imagine being hammered and talking the stairs at 3 am
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 25, 2023
Thank you for choosing Days Inn Baltimore Northwest in your travel plans. We do apologize for the unexpected outage of our elevator and that you needed to take the stairs to get to your room. Hopefully the rest of your time at the hotel was satisfactory and you had a good night sleep and rested well.

4/10 Poor

Diana

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Days Inn Was Disgusting
We were very disappointed in the condition of the inn. There were no microwaves or refrigerators. The elevator was broken. The desk clerk claimed that it just happened that day. I wonder if elevators are required to be inspected regularly and the management didn’t have it done. It was a very poor reflection for Wyndham. Of course we were assigned to a second floor room. We told the desk clerk that we could not carry our luggage up the stairs. She said she was alone and could not carry the luggage up for us. The room was pleasant but the tub was disgusting. I only saw one set of towels and I called for more. She said she would bring them right up. She lied again; she did not bring them. In the middle of the night I saw a bug crawling on the bathroom floor. I killed it but started worrying that it could have been a bed bug. In the morning, I found a pubic hair on the sheets I had slept on!! The sheets appeared to be clean and newer, so that was another disgusting thing. The breakfast consisted of a granola bar and juice. The fruit basket was empty. I complained about that and the other things. She said that she would note my complaints and tell the manager who was not available. I told her I would never stay at a Days Inn again. The desk clerks blamed the poor condition on the remodeling and the lack of micros & fridges on Wyndham and the minimal breakfast on hotels.com. If I don’t hear from the manager in 24 hours, I will not stay at a Days Inn again.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 25, 2023
We truly apologize for all the inconveniences that you experienced while with us recently. It is disappointing to read that you found quality issues within your room and that you needed to take the stairs to get to it. We have already contacted the elevator vendor to have it corrected and are very sorry that our front desk attendants cannot leave the desk area when there is only 1 employee present. Unfortunately, our microwaves and refrigerators are on back order, but we hope to have them in place soon. There is no excuse for the lack of cleanliness, and we’ll be sure to speak with our housekeeping department about your findings. Guest feedback is important to us, and we will be discussing your experience with our management to be sure this is not repeated in the future.

8/10 Good

James

Stayed 2 nights in Sep 2023
Response from General Manager on Oct 3, 2023
Thank you for choosing us in your travel plans James, and we hope you had a restful night’s sleep while here at Days Inn Baltimore Northwest. Our spacious rooms and amenities allow guests to relax and have all the comforts of home and we hope your stay was restful. Hopefully during your visit, you enjoyed our quick ‘grab and go’ breakfast items in the morning as well. Thank you for staying with us and please come back again.

8/10 Good

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My parents enjoyed their stayed and was very pleased. The room was exactly like the picture shown on the website.
Stayed 3 nights in Sep 2023
Response from General Manager on Oct 31, 2023
Fantastic! Thank you so much for sharing feedback with us. We appreciate them staying with us and being our guests!

6/10 Okay

Joammie

Traveled with family
Liked: Cleanliness, staff & service
Room was clean, updated. No microwave ,no refrigerator. No breakfast,only coffee, 2 types of juice, granola bars. Nice place to spend a night.
Stayed 5 nights in Aug 2023
Response from Dani on Sep 3, 2023
Hello Joammie,Thank you for your review. We are working diligently to finish up the last of the renovations which includes missing amenities in the rooms. Please come back and stay with us once our renovations are complete!

4/10 Poor

BRANDON

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No microwave or refrigerator inside of the room.
Stayed 2 nights in Sep 2023
Response from Dani on Sep 3, 2023
Hello Brandon,Thank you for your review! Please accept our sincerest apologies for your unfavorable experience. We are working diligently to improve customer experience during their stay at our property. Please come back and stay again once all renovations are complete!

10/10 Excellent

sybriona

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Aug 2023
Response from General Manager on Aug 21, 2023
Thanks so much for staying with us here at Days Inn Baltimore Northwest. We are delighted to see that you had a restful and enjoyable time while with us, and hope you have you back again in the future!

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not recommended at all. Do Not go here! Room service stole my stuff!
Response from SK on Aug 18, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Super 8 Baltimore. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

Michael

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Ehhh
The air condition didn’t work and dead bugs on the floor
Stayed 1 night in Jul 2023
Response from SK on Jul 19, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Super 8 Baltimore. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

Dennis

Disliked: Staff & service, property conditions & facilities, room comfort
The check in took an hour. Breakfast was never served.
Stayed 1 night in Jul 2023
Response from SK on Jul 19, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Super 8 Baltimore. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

Laniar, Baltimore

Disliked: Cleanliness, staff & service, property conditions & facilities
No service they didn’t have access to a real person
Stayed 1 night in Oct 2020
Response from General Manager on Oct 13, 2020
Dear Laniar, We are sorry for any negative perceptions of our service. Your comments are not typical of what we hear and we will address them with our team. We hope once you got settled, you found your room to be comfortable. Thank you for your time and all the best.

6/10 Okay

Squire

Stayed 1 night in Mar 2020
Response from GM on Mar 23, 2020
Thank you for your feedback.

2/10 Terrible

Raichelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't ever stay at the knights inn
I..checked out in 20min....the room smelled of dog poop...and dog hairs where all over the room
Stayed 1 night in Mar 2020
Response from GM on Mar 16, 2020
I am sorry that you experienced a bad stay. We strive to keep our facility clean and worry free. I appreciate your feedback.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I stayed in had peeling paint in the ceiling, bathroom was dirty with mold all around the toilet, and inside the tub, stains on the walls and floor, the pictures they have online of the rooms doesn't look like the rooms. This motel needs to close down and do renovations. I wanted to leave but didn't want to loose my money.
Stayed 1 night in Mar 2020
Response from GM on Mar 9, 2020
Dear Guest Please accept my apologies for the inconvenience, and I thank you for your feedback.

2/10 Terrible

Micheal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was horrible and dirty and that was the first room I was in the second room wasn’t any better the furniture needs to be updated looked like the room wasn’t cleaned at all
Stayed 1 night in Mar 2020
Response from GM on Mar 5, 2020
We appreciate your feedback, and saddened to see that you had a bad experience. Please accept our apologies.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from GM on Mar 3, 2020
Thank you for your feedback.

2/10 Terrible

Paul

Business traveler
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
The dungeon hotel !
I think that this hotel is for the homeless. The room had stained sheets. The bathtub had a big crack or hole in it. Around the facility was dark and dirty.
Stayed 1 night in Feb 2020
Response from Guest Relations on Mar 2, 2020
Dear Paul, We are so sorry that you had a poor experience at our hotel; please accept our apology. Our team values the opportunity to improve, so we will make sure your input is passed along. Thank you for your feedback.

6/10 Okay

Susan

Liked: Staff & service
Stayed 2 nights in Feb 2020
Response from GM on Mar 3, 2020
Thank you.

4/10 Poor

Kareem

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
NEED A MAKE OVER SOON
Less then fair
Stayed 1 night in Jan 2020
Response from GM on Feb 24, 2020
Thank you for your feedback.

6/10 Okay

atrice

Liked: Staff & service
Stayed 1 night in Feb 2020
Response from GM on Feb 24, 2020
Thank you

2/10 Terrible

Verified traveler

Stayed 1 night in Feb 2020
Response from GM on Feb 24, 2020
We appreciate your feedback.

4/10 Poor

Mykeisha

Disliked: Cleanliness, property conditions & facilities, room comfort
Bedbugs knight Inn
You would think that Valentine's day will end on a high note and a smile...yeah a high note is about right. My wife hates bugs so can you imagine the reaction when she goes to put on her top and be greeted by a bedbug which had to be an adult she ended up losing her shirts literally not to mention she had to drive home so all in all my stay was just awful will not be going back there ever again.
Stayed 1 night in Feb 2020
Response from Guest Relations on Feb 24, 2020
Dear Mykeisha, We thank you for your feedback and for visiting us. We are sorry to know we fell short in meeting your expectations in some aspects of your stay. Please also accept our apologies for the possible pests that you encountered. We appreciate you bringing this matter to our attention so we can address it immediately. Should your travels lead you back our way, consider staying with us again so we can change your perceptions.

2/10 Terrible

Iwantarefund, Baltimore

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There are mice!!! I took lots of pictures. Dead and alive. I want a refund!
Stayed 1 night in Feb 2020
Response from GM on Feb 17, 2020
I apologize, please know that we do our best to keep up with cleanliness and maintenance of our rooms. I am sorry that you had to experience a pest issue.

8/10 Good

Verified traveler

Liked: Staff & service
The room was ok. The bed was horrible!
Stayed 2 nights in Feb 2020
Response from GM on Feb 17, 2020
Thank you for your feedback

2/10 Terrible

Verified traveler

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awful I will never go there ever mold and more
Stayed 1 night in Feb 2020
Response from Guest Relations on Feb 15, 2020
Property cleanliness is fundamental to any stay, so we apologize that we missed the mark during your recent visit. Rest assured that our housekeeping team has been advised for immediate resolution. We hope you give us a second chance to deliver the relaxing stay you deserve.

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from GM on Feb 10, 2020
Thank you for your feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from GM on Feb 10, 2020
Thank you for your feedback.

4/10 Poor

Malcom

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from GM on Feb 3, 2020
Thank you for your feedback.

2/10 Terrible

Lauren

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Sad...
The tv kept going out, older model. The mini fridge wouldnt stay cool. Bed was over used and sunken in, bathroom was... A mess. Smelled like smokers stayed in the room previously. There was blood on the curtains, none of the amenities were the same.
Stayed 7 nights in Jan 2020
Response from Guest Relations on Jan 31, 2020
Dear Lauren, We appreciate you finding the time to share some thoughts about your stay. It's disheartening to hear about your experience. We've reached out to the appropriate team to look into the housekeeping and maintenance concerns you mentioned and take the necessary action to resolve them for the benefit of our future guests. Please grant us the opportunity to change your perceptions during your next visit.

4/10 Poor

Verified traveler

Business traveler, Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The front desk people were really friendly and very nice and helpful. Housekeeping was rude and the room weren’t very clean.
Stayed 1 night in Jan 2020
Response from GM on Jan 27, 2020
Thank you for your feedback. I apologize for not so comfortable stay.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Didn't like anything. Room old and no amenities. Tv old had purple circle on screen. No remote. Carpet stained. Electric sockets were rusty. Only 2 lights worked safe rusty and old food inside. Garbage can outside running over. Someone dropped food on side walk and birds were eating it. Stayed that night visited friends then checked out with out staying second night. Didn't even have a spare roll of Toilet Paper. Felt very uncomfortable. No fridge, microwave, coffee pot. Bedding not appealing. Thin blanket between two sheetsand for what was to supposed to be a king bed two flat pillows. Need to shut down and renovate.
Stayed 2 nights in Jan 2020
Response from GM on Jan 27, 2020
Your comments have been reviewed and been discussed with housekeeping staff. We apologize for the inconvenience.

2/10 Terrible

Chuck, Saint Clair,Pa.

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very dirty and there was something like blood on the inside bathroom door. The bathroom towel bar was missing, so you could not hang your towels up. There was wall mounted lights at one time next to the bed, but someone did a very poor job of fixing where they where.Someone could of gone to the store and purchased some cheap pictures to cover the patch job.
Stayed 1 night in Jan 2020
Response from GM on Jan 27, 2020
I appreciate your feedback. Please know that we are working to make it better.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Ridiculousness
There is no need to even go into how much stuff was wrong however I will say the place has it's in and out purpose if you know what I mean..so bring plenty of Lysol
Stayed 1 night in Jan 2020
Response from GM on Jan 24, 2020
Thank you for your feedback. Sorry to see that you had bad experience at our property.

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was the worst.. the mattress had burn marks all over and the room had nothing but a/c which was not working
Stayed 1 night in Jan 2020
Response from GM on Jan 23, 2020
Thank you for your feedback. Our maintenance did go back and checked your room, Heat was working perfectly fine.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was horrible
Stayed 1 night in Jan 2020
Response from GM on Jan 22, 2020
I am sorry to see that your stay was horrible. Please accept our apologies and we thank you for your feedback

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mike mike
it was very nice and comfortable
Stayed 1 night in Jan 2020
Response from GM on Jan 21, 2020
Thank you for your feedback.

10/10 Excellent

Idowu

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2020
Response from GM on Jan 16, 2020
Thank you!

6/10 Okay

Kristen

Eww
It was blood on the bathroom wall and Door
Stayed 1 night in Jan 2020
Response from GM on Jan 15, 2020
Ms. Kristen, I personally checked your room. This was hair dye from previous guest that had left behind. We have taken care of the issue. Thank you for your feedback.

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from GM on Jan 13, 2020
Thank you

2/10 Terrible

Katrina

Traveled with group
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from GM on Jan 13, 2020
Thank you for your feedback.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Just wasn't happy and satisfied at all
Stayed 1 night in Jan 2020
Response from GM on Jan 8, 2020
Our goal is to make our guests comfortable in our rooms, I regret that you did not have a good experience. I apologize for the inconvenience.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like anything about this place was a dump dirty the Room were Disgusting didn't even bother to clean the Room smell gross sheets durty bathroom dirty I have picture to show it was nasty
Stayed 1 night in Dec 2019
Response from GM on Jan 8, 2020
I am sorry that you had such bad experience at our hotel. Thank you for your feedback.

4/10 Poor

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from GM on Jan 8, 2020
Thank you for your feedback.