Ratings based on 572 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
89% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Northeast England

Very impressive!

Posted Aug 20, 2014
Pros: The room was excellent, also the in house patisserie, which was ideal for breakfast.
Cons: The lifts do need to be updated.
Location: You can walk to the town centre, as long as you are fit and healthy! There are free buses crossing town, it would have been helpful to know that.
The hotel was of a very high quality, and it was obvious that it had been updated recently, but either they hadn't got as far as the lifts yet, there were 5 lifts, only 2 ever worked, and one of those always missed out reception! however you soon learnt to live with it.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Very nice accommodations.

Posted Aug 19, 2014
Pros: Very nice environment
Cons: Increase the check-out time to 12:00 noon
Location: The Baltimore Harbor is near by and local shopping is easily accessible
The room and accommodations were very nice and comfortable. It appeared that the room had a recent upgrade or renovation completed. The bed was very comfortable and relaxing. The hotel staff was very pleasant. The overall experience was very enjoyable.
3 out of 5
Recommended
for Everyone
by A verified traveler from New jersey

Parking

Posted Aug 19, 2014
For the $ parking should be either right at hotel or included on price especially if not familiar with area
5 out of 5
Recommended
for Everyone
by A verified traveler

Great

Posted Aug 19, 2014
Great! Clean hotel. Nice people. Easy location. Good water pressure. Comfortable bed. Hot water. Slower elevators. Quiet.
5 out of 5
Recommended
for Everyone
by A verified traveler

The hotel was lovely!!

Posted Aug 18, 2014
Location: We went to the harbor for dinner.
The room were great and the bed was the best!!! We will be back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington pa.

Exceptional staff and accommodations.

Posted Aug 18, 2014
The staff at check in went out of their way to make sure our stay was perfect. They nailed it.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Inner Harbor

Posted Aug 17, 2014
We stayed at this hotel one night. We weren't able to check in earlier which was a bummer. We ended up going to the Inner Harbor to have lunch while we waited to be checked in. Once we checked in at 4:00 pm we checked out the room and ended up having to be changed to another room. It seemed that everything was wrong with this room. The key wouldn't work, the toilet had a leak, the faucet in bathroom wasn't working, and the fridge wasn't chilled enough! Need I say more? The next room was ok. Bed was comfy, room was clean, and everything worked. So check out the room before you unload. Since we only stayed one night it was ok. We would stay here again but we would be careful.
5 out of 5
Recommended
for Everyone
by A verified traveler from New york

Bygone elegance

Posted Aug 17, 2014
The hotel was beautifully renovated. The staff was very nice, and we loved our room. It was elegant, spacious and comfortable. We had breakfast in the restaurant, which is housed in what seems like a former ballroom with high ceilings, huge windows and fluted gold columns. Breakfast was delicious and reasonable ($12 each). It was such an elegant setting. There is also a wonderful bakery in the hotel. Downside. It's not in the nicest or most convenient neighborhood. Nitpicking: there was no ice machine on our floor, we had to go to the floor above, and I was surprised to see plastic cups in the room instead of glasses. The valet parking seemed a little pricey. Aside from that, really memorable hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Aug 17, 2014
Only negatives front door is really hard to push and elevators are slow
4 out of 5
Recommended
for Everyone
by A verified traveler

Really liked the decor and history of the hotel.

Posted Aug 16, 2014
Pros: Clean rooms, comfortable beds, nice staff. Neat hotel!
Cons: I did see some water stains on the ceiling on the 6th floor and on certain elevators I'd press 6 and the elevator would go to the 7th floor.
I had a good overall experience and I want to visit this hotel again with the family.