Ratings based on 509 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by Boston traveler

Very nice facilities and shops but nothing worked!

Posted Apr 17, 2014
During my stay the following stopped working fig extended periods: the internet, cable, phone, and potable water. The hotel food offerings changed and there was nothing for me to eat for dinner during Lent (no fish in spite of the menu).
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Baltimore Universities

Posted Apr 8, 2014
Great place to stay! Close, convenient, covered parking (!), free wi fi, and an actual opening window which was a nice surprise.
5 out of 5
Recommended
for Everyone
by A verified traveler

nice environment around the hotel

Posted Apr 1, 2014
It's kind of like a surprise for such a price.I love the decoration in the hotel room, feels like in the home! Love it!!!!!
Comment from
Jan 4, 2014
Traveler, Thank you for your kind comments. We are so delighted to hear you had a pleasant stay and that you enjoyed the hotel, with all of its distinctive amenities. We try to make everyone’s visit memorable by providing the best comfort, the friendliest service, and the best of amenities; and it’s always great to hear from our guests on how we’re doing. We look forward to welcoming you back again soon. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Radisson Cross Keys
3 out of 5
by A verified traveler

Generic hotel

Posted Mar 29, 2014
Hotel lacks character. Staff is indifferent. Restaurant staff is great.
4 out of 5
Recommended
for Everyone
by rie7scuba from WV

Convenient and quiet

Posted Mar 29, 2014
Pros: It was modern, updated and in a quiet area of the city.
Cons: Housekeeping needs minor improvements.
Location: We were there for a medical visit. It was convenient to where we needed to be.
This hotel looked recently updated. Furnishings were modern, and the facility was clean overall. The front desk staff was friendly and welcoming. The room featured the Sleep Number beds, which were okay as far as comfort, but we probably would have preferred a traditional mattress. There were a couple of very minor housekeeping issues. There were some wire clothes hangers left on the back of the bathroom door from a previous guest, and some dirty spots on the bathroom floor, which indicates to me the housekeeping staff is not quite as thorough as they could be, and their work is not being inspected.
Comment from
Jan 4, 2014
Rie 7 Scuba, Thank you for taking the time to share your positive feedback regarding your recent stay with us. Our goal is to provide superior service and accommodations to each and every guest that stays with us. Thank you for mentioning the changes that have been made with the renovation; we appreciate the specific feedback about how we are improving. Please accept my apologies regarding the oversights in you guest room. Know that we use your comments to monitor the quality and service that we are providing to our guests. We hope to welcome you back soon. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Radisson Cross Keys
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, nice staff, nice place

Posted Mar 27, 2014
Pros: Location, staff, and comfort.
Cons: Gym facilities
Location: The village of Cross Keys is lovely. Only things is you need a car todo get to other places but they are really close to the hotel.
Great experience, lovely staff. Awful taxi service by the company who has a contract with the hotel.
Comment from
Jan 4, 2014
Traveler, Thank you for sharing your feedback. We try to make everyone’s visit memorable by providing the best comfort, the friendliest service, and the best of amenities; and it’s always great to hear from our guests on how we’re doing. Please know that we will address your comments about transportation service with our local providers. We look forward to welcoming you back. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Radisson Cross Keys
5 out of 5
Recommended
for Business Travelers
by Fred from Lynchburg VA

An excellent hotel close to everything.

Posted Mar 24, 2014
Pros: The Locaion, staff, and room.
Cons: More TV channels.
Location: The Raddison is near everything--a few miles out of downtown, and near John's Hopkins. In a very very nice shopping area.
This is one of the nicer hotels I've stayed in lately. The level of service and quality of the room were such as one would expect for a far higher price. The staff was friendly (and not faking it--they really seemed to care about my stay), and gave me good advice on finding places nearby that I needed to visit. The room itself exceeded my expectations both as to size and comfort. There was a really nice desk, and a chaise longue as well as a very comfortable bed. The bathroom facilities, towels etc, exceeded expecations as well.
5 out of 5
Recommended
for Everyone
by Sam from Knoxville, TN

Excellent Hotel

Posted Mar 20, 2014
Wonderful experience. Will stay here again. I don't have any more to add.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great!!!!

Posted Mar 17, 2014
Great!!!! Awesome! Add a fridge and microwave and it would be a 4 1/2 star!!!
4 out of 5
Recommended
for Everyone
by BOBO from Toronto, ON

I would stay there again!

Posted Mar 4, 2014
Pros: If you are there as a tourist, is it well located to many major attractions.
Cons: Elevator cabs are very tired.
Location: Well situated and lovely surroundings as well.
The staff made me feel very much at home. The surrounding neighborhood lovely and the hotel is well situation. Room was immaculate. There is a very nice small shopping center attached to the hotel, and a couple of independent restaurants as well. Great food, good shopping, good security.