Premium Room, 2 Double Beds (Upgraded Bedding & Snack, Smoke Free) | Desk, blackout drapes, free WiFi, bed sheets

Reviews of Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport

2.5 out of 5
Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport
827 Elkridge Landing Road, Linthicum Heights, MD

Reviews

7.4

Good

Rating 10 - Excellent. 361 out of 1009 reviews" "
Rating 8 - Good. 249 out of 1009 reviews" "
Rating 6 - Okay. 165 out of 1009 reviews" "
Rating 4 - Poor. 110 out of 1009 reviews" "
Rating 2 - Terrible. 124 out of 1009 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Tyler

Disliked: Cleanliness, staff & service, property conditions & facilities
There was blood on the sheets and a hand print in blood
Stayed 1 night in Mar 2024
Response from OnielRediresponse Specialist on Mar 23, 2024
Hi Tyler,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport. Please accept our most sincere apologies for the concern you described regarding the stain on the sheets. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OnielRedRoof Management Rediresponse Specialist

4/10 Poor

Nick

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kerry-Lee RediResponse Specialist on Mar 22, 2024
Hello Nick, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

10/10 Excellent

KATHLEEN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We always stay at this location when travelling out of the County. We like it that we can park our car while away and know there is security keeping an eye on it. Also, love the shuttle service the hotel provides. Very courteous and professional drivers and always on time!
Stayed 1 night in Mar 2024
Response from Oshane RediResponse Specialist on Mar 20, 2024
Dear Kathleen, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT regarding the location and convenience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

10/10 Excellent

Tricia E

Liked: Cleanliness, staff & service, property conditions & facilities
There was a loud buzzing noise all night..think it was the heater? Staff were great. Shuttle driver very nice
Stayed 1 night in Mar 2024
Response from Kerry-Lee RediResponse Specialist on Mar 20, 2024
Dear Tricia,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT.I was thrilled to read you were pleased with our great staff and very nice shuttle driver. However, there was a loud noise that was a bit hindering to your experience. Nonetheless we appreciate you perfect rating.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

4/10 Poor

Eric

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
No early check in.
Stayed 1 night in Mar 2024
Response from Kerry-Lee RediResponse Specialist on Mar 18, 2024
Dear Eric,I am sorry that you experience with us at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT due to no early check in. Comments like yours are always an encouragement as we at Red Roof aim to improve on the quality of our services to make guest experiences better. Please know you are a valued guest and we appreciated your business. Thank you for your feedback. All the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

uttam

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and quiet
Stayed 1 night in Mar 2024
Response from Samantha RediResponse Specialist on Mar 15, 2024
Dear Uttam,Thank you for taking the time to write a review of your stay at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT. It's great to hear that you felt safe at our hotel and was pleased with our quiet environment. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sharma RediResponse Specialist on Mar 12, 2024
Hello Rose, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

8/10 Good

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, good customer service the girl behind the counter in the evening/late night is very nice.
Stayed 1 night in Mar 2024
Response from Red Roof Management on Mar 11, 2024
Dear Kirsten,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT. I am happy you were pleased with our easy check in process and the good customer service you received from our front desk personnel. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediresponse Specialist

6/10 Okay

Shevia

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We have stayed here a couple times but this time we aid for a late checkout (1pm) at 9am we woken up by house keeping and then again at 11:30am a man asking if we were ready to check out. We told him we were late checkout and he wanted to confirm that we paid for it. I paid extra to not be woken up early and that’s what happened. I also had the do not disturb sign on the door.
Stayed 1 night in Mar 2024
Response from Red Roof Management on Mar 11, 2024
Dear Shevia,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT. The staff and I appreciate your 3/5 score following your stay. However, the situation you described regarding being woken up after you requesting a late check out was truly disheartening to hear. Please accept our sincerest apologies for the inconvenience it caused. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thanks again and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Samantha Red Roof ManagementRediresponse Specialist

6/10 Okay

Teisha

Business traveler, Traveled with family
Price was reasonable for last minute. Not enough toiletries supplied… should add at least continental breakfast. Not enough English speaking staff so I actually had to go to front desk to get proper assistance because the floor attendants couldn’t understand English
Stayed 2 nights in Mar 2024
Response from Red Roof Management on Mar 8, 2024
Dear Teisha, Thank you for the feedback following your recent visit with us at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT. While you mentioned our rates were reasonable, you however pointed out a few hinderances. You indicated the language barrier, and lack of toiletries along with no breakfast dampened your experience. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests and we are sorry to have not completely achieved that with your visit. Comments like yours are always an encouragement as we aim to improve on the quality of our services to make guest experiences better. Please know you are a valued guest, and we appreciate your business. Thank you again for your review. The staff and I would love to provide you with another stay in the future. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tianna RediResponse Specialist on Mar 7, 2024
Hello Kevin, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

6/10 Okay

Lapries

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We have used this Inn more than once and this time seemed to be bad. Neighboring rooms loud and all the knocking and traffic in and out of the rooms were ridiculous. My 10 year old son and 13 year old daughter witnessed a drug deal. Hopefully things get better.
Stayed 2 nights in Feb 2024
Response from Tianna RediResponse Specialist on Mar 4, 2024
Dear Lapries,We are sorry to hear your recent experience at the Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport did not meet your expectations. We are utterly disappointed to read that you encountered these distasteful situation throughout your stay. I will certainly bring this to the management’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Red Roof Management

8/10 Good

gale

Liked: Cleanliness, staff & service, property conditions & facilities
Dog in next room barked continuously for several hours. I had to be at airport at 3:30 am and was hoping to get a few hours sleep. That was reason I came to this hotel. I love dogs but people should not leave them alone
Stayed 1 night in Mar 2024
Response from Tianna RediResponse Specialist on Mar 4, 2024
Dear Gale, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport. It's great to see that we earned your 4/5 score. However, I sincerely apologize for the noise disturbances caused by the dog. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

8/10 Good

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tianna RediResponse Specialist on Mar 4, 2024
Hello Kristen,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Phillip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on Mar 2, 2024
Hello Phillip, Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport. We are delighted to hear that you had a wonderful experience during your visit with us, prompting your 5/5 rating. Our team takes great pride in providing exceptional service and ensuring that all our guests have a memorable stay. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back on your next visit.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 Okay

Mark

Stayed 1 night in Feb 2024
Response from Kerry-Lee RediResponse Specialist on Mar 22, 2024
Dear Mark, We at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT appreciates your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

6/10 Okay

jason T.

Liked: Staff & service
Furniture is worn and chipped. Cigarette burns in chair.
Stayed 2 nights in Feb 2024
Response from Oshane RediResponse Specialist on Feb 27, 2024
Dear Jason, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the furniture you highlighted. Please feel free to reach out to the front desk in real time in an effort to have your concerns resolved. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

10/10 Excellent

Ken

Liked: Staff & service, property conditions & facilities
Room was clean and tidy, front desk friendly and efficient, close to many places to eat. Stayed one night to catch early flight, worked out great.
Stayed 1 night in Feb 2024
Response from Tianna RediResponse Specialist on Feb 25, 2024
Dear Ken,We appreciate your review following your recent experience at the Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport strive to provide our guests with all the comforts of home, so it's great to read that you were pleased with the hassle free check in process and the hospitality of our staff. Positive guest feedback, like yours, is always an encouragement to all of our staff as Red Roof strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We can’t wait to see you under our roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price.Sincerely,Red Roof Management

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Was clean and quiet
Stayed 1 night in Feb 2024
Response from Oshane RediResponse Specialist on Feb 25, 2024
Dear Charles, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT regarding the cleanliness. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

4/10 Poor

Gerardo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room was not ready when I got there It was ready 1 1/2 hour late
Stayed 2 nights in Feb 2024
Response from Gabrielle RediResponse Specialist on Feb 22, 2024
Dear Gerardo,Thank you for your review following your stay at Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You stated that the room was not ready when you got there, which saddens us. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management

10/10 Excellent

Anthony grey

Liked: Cleanliness, staff & service, property conditions & facilities
it was nice
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on Feb 17, 2024
Hello Anthony, Thank you for taking the time to share your feedback regarding your recent stay at the Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport. We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express how much it means to our Red Roof staff to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Clarence

Liked: Amenities
I just want to let you know i forgot to leave card in room i will be back from California next Tuesday will drop it off late afternoon iam sorry
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on Feb 15, 2024
Hello Clarence, Thank you for taking the time to complete our guest survey Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay, prompting your 4/5 rating. We appreciate you reaching out regarding the card. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 Poor

Madylene

Business traveler, Traveled with partner
Disliked: Amenities
Check in is at 3:00. Upon checking in at 3:55 was told it would be 10-15 minutes yet as room wasn’t ready. Front desk had to call housekeeping to see if clean yet no answer both ladies in office were not concerned with making sure customers were taken care of. Upon check in they let you know that they need to charge 2.12 to your credit card only for 6 hours later for them to charge you another fee of 4.40!! While charges aren’t expend it is not disclosed and even customer checking in before myself was displeased that there were more charges after pod in full on website! Grounds were very dirty and looked like homeless people were living in vehicles in Peking lot! Bathroom sink did it drain and overheard customer calling front desk asking for a stop for the bathtub, no one knew if there was one to give customer!
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on Feb 13, 2024
Hello Madylene, Thank you for writing to us about your recent stay at our hotel Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport. I'm saddened to read that your stay fell short of your expectations due to the late check in process, the possible lack of cleanliness of the bathroom and the overcharged you mentioned. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. In regards to the charges you mentioned, Upon investigation they were taxes and fees if you wish to speck with someone regarding this; please feel free to reach out to our front desk for assistance. Please know that we value you as our guest and appreciate your business. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Matika

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room and area were clean.There was no microwave or refrigerator in the room and I felt uncomfortable. Someone knocked at the door and said I left a bag outside my door but I did not
Stayed 2 nights in Feb 2024
Response from Nishaye RediResponse Specialist on Feb 12, 2024
Hello Matika, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport. I'm thrilled to read that you loved the cleanliness of the room. However, I am disappointed that your overall experience did not meet your expectations. In the future if you do require a room with a microwave and a refrigerator please consider exploring the other room types we have available with these amenities. Our Red Roof team is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

4/10 Poor

Katalin

Disliked: Cleanliness, staff & service, property conditions & facilities
The bathroom is super small and smell like urine. The room air conditioner and the fridge were noisy. Overall the place is dirty and very uncomfortable.
Stayed 1 night in Jan 2024

4/10 Poor

Garrett

Disliked: Cleanliness, staff & service, property conditions & facilities
The elevator almost stopped on us so that was kind of scary the room was not very clean moderate but not great and the people at the front desk weren't very much help
Stayed 1 night in Jan 2024
Response from Carla RediResponse Specialist on Jan 29, 2024
Dear Garrett,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are sorry to hear about the elevator incident. You also mentioned that the cleanliness of the room did not meet your expectations and the staff encounter at the front desk was less than ideal. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. We appreciate the time you took to share your concerns and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Srinivas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very clean
Stayed 1 night in Jan 2024
Response from Olivia RediResponse Specialist on Jan 27, 2024
Thank you, Srinivas, for telling us about your stay at the Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport. I am glad you found your room to be clean. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff, as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

10/10 Excellent

ZAM

Liked: Property conditions & facilities
Verry good
Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on Jan 26, 2024
Dear Zam,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT. I am happy to read that you had very good experience at our hotel.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof ManagementRediresponse Specialist

10/10 Excellent

Rafiq

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Nishaye RediResponse Specialist on Jan 23, 2024
Dear Rafiq,The staff at the Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Jose

Good customer service
Stayed 1 night in Jan 2024
Response from Nishaye RediResponse Specialist on Jan 22, 2024
Hello Jose,We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very helpful and accommodating, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Surrander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the airport. Easy check in and inexpensive but still good quality
Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on Jan 21, 2024
Hello Surrander,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT and I appreciate your 5/5 score following your stay. I am happy to read that you found the check in process to be easy, our hotel to be close to the airport and that our rooms were inexpensive with good quality. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

8/10 Good

Mathosette M

Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on Jan 21, 2024
Hello Mathosette, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

4/10 Poor

John

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Liked: Proximity to airport, Not liked: no hand soap for sink.
Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on Jan 19, 2024
Thank you for sharing your feedback with us, John. The team at the Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport was pleased to know that you were fond of our proximity yo the airport. However, you made mention of the lack of hand soap for the sink. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays.Regards,Red Roof Management

2/10 Terrible

Lloyd

Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on Feb 11, 2024
Hello Lloyd, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on Jan 14, 2024
Thank you for sharing your perfect rating with us, Michael. Our staff at the Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

8/10 Good

Aimee

Stayed 1 night in Jan 2024
Response from Chevanese RediResponse Specialist on Feb 1, 2024
Thank you, Aimee, for being our guest at the Red Roof PLUS+ Baltimore-Washington DC/BWI Airport. We value you as our guest and welcome your 4/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 Good

Mathosette M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Linton RediResponse Specialist on Jan 10, 2024
Hello Mathosette, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT and I welcome your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on Jan 3, 2024
Hello Rachel, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

henry

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service Even on christmas eve and christmas day
Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on Jan 2, 2024
Thank you for taking the time to write about experience at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT. Henry, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about our great staff and customer service. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Henry, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price! Sincerely, Red Roof Management

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on Jan 1, 2024
Hello Michael, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

8/10 Good

Diane

Stayed 1 night in Dec 2023
Response from Toni-Ann RediResponse Specialist on Dec 30, 2023
Hello Diane,Thank you for choosing to stay at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

10/10 Excellent

Daniel J

Liked: Staff & service, amenities
Stayed here last August on the way to Florida. Had an overall decent experience so figured I'd stay there again since I was passing through MD. This time around they didn't disappoint, room was clean and staff are very professional and make you feel at home during your stay
Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on Dec 31, 2023
Dear Daniel,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT. I am happy to read your comments about we're your choice hotel, your experience was decent overall, your room was clean, and all the other kind remarks mentioned, resulting in a 5/5 score. Once more, thank you for your review and we hope to continue to provide great experiences for you at Red Roof.Sincerely,Red Roof Management

8/10 Good

Wilfredo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great attendance the counter lady great
Stayed 1 night in Dec 2023
Response from Chirell Rediresponse Specialist on Dec 25, 2023
Dear Wilfredo,Thank you for taking a moment to write a review of your recent stay at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about great attendance and staff. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.Redroof appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediresponse Specialist

10/10 Excellent

Faith

Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on Dec 23, 2023
Hello Faith, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Amira

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible
This hotel was by far one the worst I’ve ever stayed in….please don’t stay her for not even a day
Stayed 2 nights in Dec 2023
Response from Carla RediResponse Specialist on Dec 21, 2023
Dear Amira, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left you with. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Monty

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on Dec 20, 2023
Hello Monty, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we re happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

xavier

Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Nishaye RediResponse Specialist on Dec 17, 2023
Hello Xavier,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Keith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
The hotel was nice. It seemed clean. Only real complaint was the room doors were outside.
Stayed 1 night in Nov 2023
Response from Carla RediResponse Specialist on Dec 16, 2023
Dear Keith, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport. We are thrilled to read that you were pleased with our hotel and it's cleanliness, prompting your 8/10 score. However, it seemed your stay fell short of your expectation due to the situation you described regarding the room doors being on the outside. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Russell

Stayed 1 night in Dec 2023
Response from Recordo Rediresponse Specialist on Dec 14, 2023
Hello Russell, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Seattle Airport - SEATAC and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

8/10 Good

Verified traveler

Stayed 1 night in Dec 2023
Response from Nishaye RediResponse Specialist on Dec 13, 2023
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist