Ratings based on 325 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Hotel stay

Posted Aug 11, 2014
Cons: They need to have a generator and more lighting when there is a power outage
All was fine until the area lost power. All the hotels in the area were with out but this particular hotel did not have a generator and the emergency lighting was not working in the stairwells. It was very dangerous. The hotel serves breakfast but they were unable to have food due to no power. We ended up leaving because the conditions were not good.
Comment from Hotel Management
Aug 16, 2014 by Waitman V, Hotel Management
On behalf of the SpringHill Suites, BWI I wanted to personally apologize and express my sincere care and concern for the inconvenience experienced on Sunday with the unexpected area power outage. After speaking with Marriott’s Customer Care I could completely understand your frustrations as it’s never our intent to provide any guests with a less than desirable experience especially during an event such as this outside of our control. Understanding the power was out from 5:22am – 10:00am preventing you from enjoying breakfast and air-conditioning we do apologize you had to depart earlier than expected. We greatly appreciate your patience and understanding during the brief power outage and look forward to seeing you soon. Kind regards, Waitman Vanorsdale
5 out of 5
Recommended
for Business Travelers
by A verified traveler from New Zealand

Lots of space and friendly staff

Posted Aug 11, 2014
Pros: The staff were great and rooms large, breakfast was in an attractive space
Cons: Avoid using plastic, non-recyclable plates and utensils for the breakfasts. Instead use starch or bamboo please. Increase letter size on decaf jug
Location: very little
Very helpful staff on all three shifts. Lots of space in the suite with large desk for spreading out on.
Comment from Hotel Management
Aug 16, 2014 by Waitman V, Hotel Management
We are delighted that you enjoyed our room sizeand staff service at the SpringHill Suites, BWI and look forward to your return.
3 out of 5
by A verified traveler

Good Location For Access to BWI

Posted Jul 25, 2014
Booked a two night stay [21-22 July] with the expectations of being able to have a warm/hot shower. On the evening of our arrival I overheard a military member [seemed to be a squad or company inhabiting the facility] stating that there wasn't any hot water for showers. The front desk staff stated it was the hot water heater recovering. The answer does not hold water (no pun)... I am not staying with a family member I am paying to stay and expect a certain level of service from the hotel staff and facilities. This morning the hot water heater must still be recovering because AGAIN there wasn't any hot water at 0630 AM.I therefore assume IF the hotel was at max capicity there would not be enough hot water to go around. Another point of contention, the pool is only open from 5-10 PM [1700-2200] Mon-Fri, different hours on the weekend. WHY? They do not provide a lifeguard, therefore it can not be a labor cost... why can't I get in the pool at 12:00PM or 3:00PM? I appreciate not allowing the pool to be open unlimited hours like 4:00AM... but to limit access during the normal business day/ hours is mind boggling. The hot breakfast was fine, a very attentive staff member was present to keep the items refilled and clean. Overall, ther are better options in this area that will meet and exceed your desires.
Comment from Hotel Management
Aug 19, 2014 by Jerry, Hotel Management
Dear Rebecca, Thank you for your comments on your most recent stay with us. We apologize for the inconveniences you experienced. I have shared your comments with our management team, and we will work hard to make sure these issues no longer occur. Thank you again for your comments, and we do hope you will stay with us again on your next trip to the area. Jerry - Guest Services
4 out of 5
Recommended
for Families
by A verified traveler

Posted Jun 30, 2014
Cons: Maybe the suite should be divide from the couch area and add a TV to the bedroom side of the room.
Very nice room, great amenities, for the price. Maybe the suite should be divide from the couch area and add a TV to the bedroom side of the room.
3 out of 5
Recommended
for Everyone
by David from Hudson Valley, NY

Get a Quiet Location

Posted Jun 9, 2014
There are tables outside of the pool. I had the misfortune of having a room one level above this area. There was a considerable amount of noise well beyond midnight from the people sitting at the tables. So if you want to have your sleep not interrupted make sure to get a location far away from the tables outside of the pool. Also, the rooms are pretty tight from a square footage perspective - 2 people max per roon.
Comment from Hotel Management
Jun 17, 2014 by Jerry, Hotel Management
Dear David, Thank you for your comments. We apologize for the inconvenience you experienced. We try to make sure all of our guests have a comfortable stay with us, and apologize that we missed the mark. We will take steps to make sure outside noise doesn't affect guests in the future. We do hope you will allow us to host you again in the future. Sincerely, Jerry - Guest Services
4 out of 5
Recommended
for Everyone
by A verified traveler

Super close to airport

Posted May 30, 2014
Stayed here the night before a flight out of BWI. Nice hotel and decent breakfast. Very convenient.
5 out of 5
Recommended
for Business Travelers
by Erica from Baltimore, MD

Great time

Posted May 29, 2014 on Hotels.com
I love the customer service, the rooms were clean and comfortable. It accommodate my family and I well.
4 out of 5
Recommended
by Rais from austin

Posted May 26, 2014 on Hotels.com
Hotel was ok for the price paid. Bfast needs to improve
5 out of 5
Recommended
for Personal Event
by mary dutra from bwi airport

Posted May 26, 2014 on Hotels.com
this was the first time travelling alone and everyone was very helpful. I felt very safe in my room and slept soundly. thanks for everything.
5 out of 5
Recommended
by A verified traveler

Nice hotel

Posted May 23, 2014 on Hotels.com
We stayed 2 nights and found it to be in very nice shape. Friendly and helpful staff. Close to airport and Baltimore. Would stay again.