Ratings based on 401 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from MD
Nice Hotel close to the mall and casinoPosted Jul 26, 2015
This was a great hotel that met all my expectations and more. The only thing I would have changed was having a designated area for smokers or have rooms that you can smoke in.
for Everyoneby A verified traveler from nc
The hotel is beautifulPosted Jul 11, 2015
Beautiful hotel, great staff, in a very nice part of Baltimore
for Everyoneby A verified traveler from Farmingdale,NJ
4th of July..Casino..Mall..Fireworks in Annapolis.Posted Jul 6, 2015
Pros: Location, Hotel and Staff..even the Guests were cool..
Cons: not much
Location: For retired Military, like me, there's Ft. Mead, 'the USNA' and Naval Support Facility Annapolis..Casino..Mall..Baltimore City/Annapolis..hooraa...
Outstanding ...A HELL OF A LOT BETTER THEN THE 'BOTIQUE HOTELS' WE'VE STAYED AT IN NYC..AND A LOT LESS EXPENSIVE..
for Everyoneby A verified traveler from Va
Nice hotel...but check in was badPosted Jun 24, 2015
Pros: I like everything about the hotel...
Cons: Front desk people
Location: Location was fine and I did enjoy myself
When I check in from the long drive I told them I was tied and wanted my room asap...the lady just act so nasty toward me and told me to stop pointing at her I didn't understand what she was talking about and ask me to sat down...I ask for the manger and explain to them what had happen...after that things was just fine foe me...
for Everyoneby A verified traveler from Delaware
Posted Jun 23, 2015
The service and staff were great! The rooms were very clean with great food at the restaurants.
for Everyoneby A verified traveler from Lebanon, PA
A great find!Posted Jun 15, 2015
The rooms were spectacular and modern, with large walk-in shower, fridge, and seating area. Great service from staff. Two nice dining options on site, two across the complex, and more across the street. Casino is right down the road - great location!
for Everyoneby A verified traveler from Odenton
Great relaxing stayPosted Jun 2, 2015
Just came to stay one night at this hotel. Check in was seemless, room was clean, great restaurant on the first floor . WILL stay again
by A verified traveler from matietta,Ga
Lack of initiativePosted May 30, 2015
Arrive an hour early for check in told there were no rooms available. Came back an hour later ( at 2:50 for a 3 pm check in) and THEN they decide to call house keeping to see if our room was ready! Why not call up and ask them to get it ready when you could see us waiting in the lobby? To add insult to injury: we received a 5:30 am wake up call that we didn't ask for! When I brought it to the front desks attention the response was " that shouldn't have happened" Really? As if I didn't know that. Staff needs ALOT OF WORK on initiative and customer service .
for Everyoneby A verified traveler from Nashville
Last minute bookingPosted May 28, 2015
Pros: location! complementary lounge
Cons: staff customer service
Location: easy access to major highways, shops and entertainment
I'm glad we found this hotel to stay for my daughter's college graduation, the location is perfect, room was clean and I love the 7th floor snack lounge, we ate dinner at one of the restaurants and even the portions were smaller than expected the food was good. I think it was worth the price we paid for the stay.
for Everyoneby A verified traveler from laurel md
Check in was horrible but turned out okayPosted May 27, 2015
The check in process was horrible I had to come back several times just to try to check in their credit card system was a little out of whack but they ended getting it together. Or so I thought, when I arrived in the room there was someone else's welcome package there instead of mine which confused me because the room that I had blocked off was not the room that I stayed in. This led me to believe that they had given me someone else's room or given my room to someone else and I wanted to be sure that no one else would be walking in while I was sleep or something. The best part about this Room was the bed the bed was extremely comfortable. The pool was ridiculously warm which sucked! overall I had a good time sleeping in my hotel bed outside of that the hotel is not what I remembered it being and I would recommend this to someone just because I would want to know their experience and how it differs from mine!