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Reviews of Towneplace Suites by Marriott Arundel Mills

2.5 out of 5
Towneplace Suites by Marriott Arundel Mills
7021 Arundel Mills Circle, Hanover, MD

Reviews

8.4

Very Good

Rating 10 - Excellent. 436 out of 871 reviews" "
Rating 8 - Good. 257 out of 871 reviews" "
Rating 6 - Okay. 90 out of 871 reviews" "
Rating 4 - Poor. 47 out of 871 reviews" "
Rating 2 - Terrible. 41 out of 871 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sonny

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 1, 2024
Sonny, it's great to hear you found the TownePlace Suites Arundel Mills BWI Airport to meet your expectations. We appreciate your succinct but meaningful praise. We look forward to your next stay.

8/10 Good

Joshua

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 22, 2024
Joshua, it's great to see that you had a good experience at TownePlace Suites Arundel Mills BWI Airport. We're pleased that our effort to provide a comfortable stay resonated with you. Do come back and stay with us again the next time you're in town. We would love the opportunity to exceed your expectations and earn that fifth star!

10/10 Excellent

shellie, lydhurst

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
Shellie, thank you for sharing your wonderful experience at TownePlace Suites Arundel Mills BWI Airport. Our team is thrilled to know that you enjoyed everything during your stay. We appreciate your positive feedback and look forward to welcoming you back in the future.

10/10 Excellent

Rosemarie

Traveled with partner
Check in was easy and all the staff were helpful and courteous. You do need new pillows thought
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 16, 2024
Rosemarie, it's such a pleasure to know your check-in at TownePlace Suites Arundel Mills BWI Airport went smoothly and our team members offered helpful assistance. Your feedback on our pillows is highly appreciated and will be taken into consideration. Thank you for your review and we hope to host you again soon.

10/10 Excellent

ANNE

Liked: Cleanliness, staff & service, property conditions & facilities
The manager… the person who checked me in was exceptionally nice.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 12, 2024
Anne, thank you for your exceptional feedback on TownePlace Suites Arundel Mills BWI Airport. We're thrilled to hear that the check-in experience, managed by our dedicated team member, left such a positive impact. We look forward to welcoming you back for another pleasant stay.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 11, 2024
Thank you for the 5/5 rating, Kathleen!It's excellent you enjoyed your time at TownePlace Suites Arundel Mills BWI Airport so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Onika, Baltimore

Liked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 3, 2024
Thanks for the perfect rating, Onika!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at TownePlace Suites Arundel Mills BWI Airport.Have a wonderful day!

6/10 Okay

Diane

Disliked: Cleanliness
The comfortable had big spots on it.
Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 1, 2024
Diane, it's regrettable to hear about the imperfections you found in your room. Ensuring our guests have well-maintained accommodations is a priority and your experience prompts us to review our procedures. We certainly hope to provide you with a pleasant stay on your next visit.

10/10 Excellent

eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and good for the one night we needed
Stayed 1 night in Dec 2023
Response from Customer Service on Feb 1, 2024
Eric, it's wonderful to hear that you found the TownePlace Suites Arundel Mills BWI Airport to be clean and suitable for your short stay. We take pride in maintaining the cleanliness of our premises and we're delighted that you appreciated it. We hope for the opportunity to accommodate you again in the future for a more extended stay.

8/10 Good

Clarence

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 1, 2024
Thanks for the 4/5 rating, Clarence!We're thrilled you enjoyed your time at TownePlace Suites Arundel Mills BWI Airport so much! We look forward to sharing an even better experience with you soon.

6/10 Okay

Diane

Liked: Staff & service
Disliked: Property conditions & facilities
Didn't get wash rags till second day. Fire Alarm went off, staff didn't call fire department. I tried to call front desk, phones not working, had to call from cell phone
Stayed 2 nights in Dec 2023
Response from Customer Service on Feb 1, 2024
Diane, it's evident that your recent stay had some challenges, especially related to the amenities you expected and our response to emergency situations. Please know that our team members strive to ensure high-quality communication and safety measures for all our guests and we appreciate your feedback as we always seek to enhance our guests' experiences. We hope to serve you better during a future stay.

10/10 Excellent

SHAWNA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Very reasonably priced. Great staff & decent size room. The amenities need to be upgraded. Overall nice.
Stayed 1 night in Dec 2023
Response from Customer Service on Feb 1, 2024
Jackie, it's heartwarming to know that you found our team members at TownePlace Suites Arundel Mills BWI Airport to be great and appreciated the comfort of our sizeable rooms. We're also proud to provide good value for our guests. Your feedback about the need for upgraded amenities has been noted, as we continuously strive to improve guest experiences. Looking forward to seeing you again!

8/10 Good

Shelita, Baltimore

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasant and fast check in.
Stayed 1 night in Dec 2023

4/10 Poor

Paul

Disliked: Property conditions & facilities, room comfort
Not in very good repair anymore and the absolute worst bed that I have slept in recently.
Stayed 1 night in Dec 2023

8/10 Good

Maritha

Stayed 3 nights in Nov 2023
Response from Customer Service on Feb 1, 2024
Maritha, it's wonderful to see that you enjoyed your stay with us at TownePlace Suites Arundel Mills BWI Airport. We take pride in providing a great experience for our guests and are thrilled to see that reflected. We hope to welcome you back in the future for an even better experience. Safe travels!

10/10 Excellent

cenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, good stay
The hotel was clean and staff were overall friendly. Our door had a bit of a latching problem and it won’t lock unless you tried it at certain angle, not the biggest deal. Breakfast was good, location was excellent. We had a good stay.
Stayed 2 nights in Dec 2023

10/10 Excellent

Lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great. Staff wonderful
Stayed 2 nights in Nov 2023

10/10 Excellent

Clarence

Stayed 1 night in Nov 2023

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the Mall but would be really nice if they afford shuttle service to the mall and Walmart like the aloft does.
Stayed 3 nights in Nov 2023

8/10 Good

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities
When we had some issues with the room, they were quick to get us a new one.
Stayed 2 nights in Nov 2023

4/10 Poor

Caroline

Traveled with partner
Liked: Amenities
Disliked: Staff & service
The front desk staff are terrible and some of the unfriendly hotel staff I have encountered The room was missing the coffee maker it was supposed to have. Had to ask the desk and their response was not very good. Also didn’t have hand towels and had to just catch the cleaning people in order to get those. Checking out was even worse. The facility is okay but I don’t believe I would consider staying there based on the staff.
Stayed 4 nights in Nov 2023

8/10 Good

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a Maryland Live trip!
I arrive at the property and check in was smooth and easy. A $20 incidental charge was completely reasonable and there was no parking charge despot what Hotels.com suggested. The gentleman man at the front desk was friendly and completely helpful with my questions regarding the area, WiFi password, and whether there was a shuttle to the casino (the hotel did not have one but it appeared the casino itself did have one although I drove since it was less than a half of a lap around the mall parking lot). After checking in and walking into the room I noticed the room was essentially a studio apartment. The was a comfy bed, a desk, couch w/a meal table nearby, and the shower had hot water w/decent water pressure. The next morning I went downstairs at 10am to check out the breakfast buffet w/very low expectations. I was wrong! They had plenty of omelets remaining along w/a selection of pork & turkey sausage (which was huge for me since I am Arab and don’t eat pork). There was also plenty of French toast, bread & cereal options along w/fresh oatmeal and all the oatmeal add ons you could ask for. Now for my ONE complaint! When I firsr walked into my room there was definitely an odor. I can’t describe this odor other than it certainly was not pleasant. I was able to dispel this odor by turning on the AC & spraying the febreeze I take everywhere with me. After doing those two things I only notice the odor after leaving & returning to the room. Overall a 4.75 experience
Stayed 1 night in Nov 2023

10/10 Excellent

David

Stayed 1 night in Nov 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary weekend
Nice location,approximity to all restaurants and entertainment is close,within 10 minutes.
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Juana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to mall and casino
Stayed 1 night in Nov 2023

8/10 Good

Terrence

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Customer service bad
Stay was cool! Tried to take shower in morning but there was no liquid soap in shower container! Called front desk and they stated it was a housekeeping problem and I asked if they can have housekeeping bring done and they said when housekeeping gets around to it! Long story short it was never delivered so I showered with the bar soap that I would prefer not to shower with! Didn’t like the customer service not one bit! Everything else was ok! But where’s the customer service! I will never stay there again! I’m big on customer service!
Stayed 1 night in Nov 2023

10/10 Excellent

Darren, Newport news

Liked: Cleanliness, staff & service, property conditions & facilities
Excelkent staff food and across from mall!
Stayed 1 night in Nov 2023

4/10 Poor

matthew

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
It’s was a good for what u paid for
Stayed 1 night in Nov 2023

6/10 Okay

John

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Property was dated, the "breakfast was only 1/2 there at 8:15am 2 out of 4 hot items were gone plus no tray to bring to room. The efficiency 2 bedroom suite didn't even have a coffeemaker. but it did have coffee. No welcome book in the room and some lights wouldn't turn on. requested early check in and didn't get my text notification until 11pm Generally a lack luster performance by the entire property!
Stayed 1 night in Oct 2023
Response from Kaleena on Oct 31, 2023
Thank you for your recent stay. I apologize for the issues with your stay.

8/10 Good

Paul

Traveled with family
Liked: Property conditions & facilities, room comfort
Serves its purpose.
It was just a convenient place to stay. It was just okay.
Stayed 1 night in Oct 2023
Response from Kaleena on Oct 31, 2023
Thank you for your recent stay.

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property met expectations. Staff was friendly and accommodating.
Stayed 1 night in Sep 2023
Response from Kaleena on Oct 31, 2023
Thank you for your recent stay.

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great stay! Super friendly staff! Will stay again!
Stayed 1 night in Oct 2023
Response from Kaleena on Oct 31, 2023
Thank you for your recent stay.

4/10 Poor

Katie

Disliked: Cleanliness, staff & service
Staff were unhappy and rude
Stayed 2 nights in Oct 2023
Response from Kaleena on Oct 31, 2023
Thank you for your recent stay. I apologize for the issues with your stay.

8/10 Good

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and the room was very clean. Our room was very noisy it was on the side where the main road was and right next to the elevator. The toilet was loose or not secured down properly in Room #306 because everytime you set on the toilet it moved and you thought it was going to fall over. Breakfast was good.
Stayed 2 nights in Oct 2023
Response from Kaleena on Oct 31, 2023
Thank you for your recent stay. I apologize for the issues with your stay.

4/10 Poor

Dorothy

Traveled with family
Liked: Cleanliness, room comfort
Never Again
Had to wait a few minutes to for someone to notice we were there and check us in. AC was leaking in the room. Reservation for 4 but only towels for 2. had to request bedsheets for pullout couch. Some weird issue where if you flip the switch by the door it turns all the lights out. Key cards stopped working on 2nd day of stay. I selected a 2BR suite. Thought the rooms would be larger for the price. Disappointed and won't ever stay there again.
Stayed 2 nights in Sep 2023
Response from Kaleena on Oct 31, 2023
Thank you for your recent stay. I apologize for the issues with your stay.

8/10 Good

ALEXANDER

Stayed 1 night in Oct 2023
Response from Kaleena on Oct 31, 2023
Thank you for your recent stay. I apologize for the issues with your stay.

10/10 Excellent

Joann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Excellent location. Very clean, bed was comfortable. Front desk staff was friendly and helpful. Check in was quick and easy. I will stay again.
Stayed 1 night in Sep 2023
Response from Kaleena on Oct 31, 2023
Thank you for your recent stay.

6/10 Okay

Angelina

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
The bedroom was not cleaned properly. We found clothing tags, and a long acrylic finger nail at our bedside. Luckily there was a plaza and a mall near by where we were able to buy a bunch of our own cleaning supplies, and disinfectants. We were not in town for fun. We needed a place to stay so we couod attended a funeral, so we were already sad and miserable. Had this been a family vacation I would have definitely gone back downstairs and confronted whoever was in charge, and let them know about the suite, But honestly my family and I were just too drained after driving for 8 hours that we just cleaned it ourselves and went to sleep. This place definitely wasnt worth the amount of money I spent, but it is what it is guess.
Stayed 3 nights in Sep 2023
Response from Kaleena on Oct 31, 2023
Thank you for your recent stay. I apologize for the issues with your stay.

6/10 Okay

Robert

Traveled with family
Very noise, and rear door was left open unsecured, at nighttime.
Stayed 2 nights in Sep 2023
Response from Kaleena on Oct 31, 2023
Thank you for your recent stay. I apologize for the issues with your stay.

8/10 Good

Irma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe location and conveniently located near the mall. Free parking and breakfast. The elevator was little noisy and slow.
Stayed 2 nights in Sep 2023
Response from Kaleena on Oct 31, 2023
Thank you for your recent stay.

8/10 Good

Danielle

Stayed 2 nights in Sep 2023
Response from Kaleena on Oct 31, 2023
Thank you for your recent stay.

10/10 Excellent

Brigette M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kaleena on Oct 31, 2023
Thank you for your recent stay.

2/10 Terrible

Mary

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel
I have always stayed at this hotel for the last 10 years I was there I mean September the ninth through the eighth in this was the worst place I've ever stayed at The front desk is so ghetlots of noise that they was making it smell like weed and cigarettes in every room possible I have my cell phone taken from this hotel I called them and they given me the run around
Stayed 2 nights in Sep 2023
Response from Kaleena on Oct 31, 2023
Thank you for your recent stay. I apologize for the issues with your stay.

6/10 Okay

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room wasn’t ready on arrival
Stayed 1 night in Sep 2023
Response from Kaleena on Oct 31, 2023
Thank you for your recent stay. I apologize for the issues with your stay.

10/10 Excellent

emorej

Stayed 1 night in Sep 2023
Response from Kaleena on Oct 31, 2023
Thank you for your recent stay.

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kaleena on Oct 31, 2023
Thank you for your recent stay.

10/10 Excellent

Danisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023