Ratings based on 11 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from singapore
Our honeymood in novotelPosted Jul 4, 2014
The hotel is clean. Staff are always smiling and respond fast to request. They served excellent chocolate molten cake.. all guest shld nt miss it!!!
for Everyoneby Rani from Kuala Lumpur
Nice, good facilities, near to factory outletsPosted Jun 9, 2014
Pros: The gym has proper machines and equipment for good exercises, not just basic like most hotels. Good foods served during breakfast.
Location: Short distance travelling to factory outlets (jalan dago and jalan Riau)
Hotel look new. Good service by hotel staff. Room comes with bath tub. Room service 24h. Great!
for Business Travelersby CLAY from usa
Clay's Trip to BandungPosted Feb 14, 2014
The NOVOTEL is a business hotel. It is neat, clean, and the staff is efficient.
for Business Travelersby A verified traveler
Posted Jan 28, 2014 on Hotels.com
for Familiesby Siti from Singapore
Good hotelPosted Jan 10, 2014 on Hotels.com
Clean room and bathroom. Good service. Dinner at the hotel okay, but better to eat outside.
for Everyoneby Luqman from Singapore
Long story short, amazing.Posted Dec 19, 2013
I guess nothing much about a great, warm and bubbly panel of staff, accompanied with amazing on-the-dot services rendered and amazing comfort pretty much appals me. The breakfast buffet must never be missed and the views of all rooms are splendid.
Recommendedby Andrew from Jakarta
Great placePosted Dec 2, 2013 on Hotels.com
Great hotel and fantastic service cuz they gave us map and when we're ask for direction they show us the direction with map really helpfully
Recommendedby Roslee Puasa
Posted Oct 21, 2013 on Hotels.com
for Everyoneby A verified traveler from Singapore
Helpful staff always there to assist your needsPosted Sep 22, 2013
Had fun in shopping , shop till you dead tired. Got to be careful of the taxi fare.
for Everyoneby C.A.T. from Perth, Australia.
Average.Posted Mar 25, 2013
Pros: Excellent food at their restaurant.
Cons: Standard room was smaller than most hotels and House-keeping was average.
Location: Located close to shops and restaurants.
We stayed for 8 consecutive nights, so have a good idea of what the staff were like and how consistent their service was. Location is pretty good. Pasir Kaliki Street is just around the corner, which has shopping centre,restaurants, KFC, Pizza Hut & McDonalds. Also, Circle-K shop is across the road and nice local restaurant on the corner (next to Circle-K). Food was excellent, but over priced. However, at night the room-service food was very average (maybe pre-made before chef went home in the evening, so staff can just deliver). Standard room was smaller than other hotels. Drinks were also over priced and the dry-cleaning was massively over priced (most expensive I've been charged by a hotel). We asked for a non-smoking room, but were placed on the smoking floor (6th floor), so the room smelt stale and had cigarette burn holes in the curtains (elevator signs indicated 6 & 7 were smoking floors). Also, because we asked for a non-smoking room, we had to sign a waiver, which was to make us pay a fine of several million if we smoked in the room, which seemed strange when we were on the smoking floor. House keeping was average, as they never left a spare toilet roll, so we had to ask for toilet paper on 3 separate days. Also, for some reason they would always take the face-washer towel every day, then every day we would have to request they bring another one to the room.