Overall, the stay was pleasant and the staff were always willing to help and answer any questions. However, the rooms lack a phone to call reception and other rooms. The hotel is also connected to a shopping centre which has a contract with a specific taxi company which means you can't order any taxis in and they don't have their own hotel private taxi service; this would usually be ok, but this taxi company is awful, with bad customer service and price hiking for foreigners. However, you can walk to the main road and hail a taxi, if you wish.