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Reviews of POP! Hotel Festival Citylink - Bandung

2 out of 5
POP! Hotel Festival Citylink - Bandung
JL. Peta 241, Pasir Koja, Bandung, West Java

Reviews

7.4

Good

Rating 10 - Excellent. 7 out of 76 reviews" "
Rating 8 - Good. 38 out of 76 reviews" "
Rating 6 - Okay. 26 out of 76 reviews" "
Rating 4 - Poor. 5 out of 76 reviews" "
Rating 2 - Terrible. 0 out of 76 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Era Para

Disliked: Property conditions & facilities
the bathroom was broken and water leaked when we showered at first day we stay, but the hotel staff was quite friendly when we asked for repair and they fixed it within quite short of time. Hotel location is good, located exactly at the same building with a shopping mall so it's easy to find almost everything you need there.

6/10 Okay

Iland

6/10 Okay

N S , Singapore

Worth the amount pay
Everythings is acceptable and the airport not far from hotel

8/10 Good

Lady Khu, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
the hotel is strategic and convenient for me. I feel safe staying here. Will stay here when i came again.

8/10 Good

Annisa

8/10 Good

Pet S, Bandung

Liked: Cleanliness, staff & service, room comfort
Good value, decent price.
Decent for that price range. Not particularly memorable, but still efficient.

8/10 Good

Noorun bee

Liked: Cleanliness, staff & service, property conditions & facilities
pop hotel
the hotel was good but we stay at level 9 and the wifi was not strong that is was impossible to log in to use the wifi . but some nights during the weekdays the wifi is better . lobby area wifi is super good and the have a desktop for the hotel guest to use. from the hotel to most of the iconic places is near . all of their staff are friendly i must say super friendly . you could ask the hotel counter to get you a driver to bring you to kawah putih
Response from Mr on Jun 4, 2016
Dear Noorun bee, "Hee Yaa" Warmest greeting from POP! Festival CTlink Bandung, Thank you for review, POP! Hotel is a smart budget hotel concept has limit service and also room space but hotel has priorities for comfortable of guest during stay with us. we provide free complimentary morning bite to our guest for maximum 3 persons in a room, with the local menu. Vending machine is available for 24 hours in hotel's lobby area with some choices of drinks. In addition, we provide you 24 hours free wifi in a room and all public area. In case you don't bring your notebook, smart phone or tablet, free internet corner is waiting for you in lobby. We do apologize for any inconvenience happened during your stay in POP! Hotel Bandung. We will follow up and we do regularly checking for Signal WiFI and ensure it works well in all rooms so our guest can enjoy their stay in the future. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously maintain the quality of our services.Thank you again for sharing your experience, and we are waiting your next visit will to Hotel POP! Festival Citylink Bandung Sincerely Yours, Vivo Zamicarsea

8/10 Good

Marisa

Disliked: Staff & service, property conditions & facilities
Response from Mr on May 21, 2016
Dear Marisa, "Hee Yaa" Warmest greetings from POP! Festival Citylink Bandung, Thank you for choosing Hotel POP! Festival to be your preference stay during your travels to friendly city Bandung, Indonesia. We very much appreciate your comments regarding your stay at our Hotel. It is always a pleasure to receive positive feedback from our valuable guest. Sincerely Yours, Vivo Zamicarsea

10/10 Excellent

Nikko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
my training
So good
Response from Mr on Feb 27, 2016
Dear Traveller, Please accept our sincere "Thank You" for choosing our Hotel as your place to stay during your stay in this City, it's truly our pleasure to serve you. We strive to provide the highest level of service possible, we hope that your experience with us was a pleasant one and hope that we can be of service to you again in the future. Regards, Haris Somantri

6/10 Okay

adi

Disliked: Room comfort
the non smoking room smelled bad of smoking. the tv cable died at night
Response from Mr on Dec 5, 2015
Dear Mr. Adi, Thank you very much for your comment and positive input that always be an encouragement for us to improve our hotel's facility and service in the future. And we do apologize regarding smoke smells in the rooms and problem with TV cable. Basically all the room in our hotel are Non Smoking Rooms, but some guest still to smoke in the room. We have anticipate regarding this matter with set up Optipura or Aroma Therapy before room selling. Regarding problem with TV cable we already contact the vendor and fix that problem and ensure it doesn't happen in the future. Once again we do apologize and we always waiting your and family to welcoming back to POP! Hotel Festival Citylink Bandung. Best regards, Muharto

8/10 Good

Siti, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Simple Place to Stay
I enjoy stay here. It's just a one night stay for me to take a rest during attending exhibition in Festival Citylink Mall. It's quite fit with my purpose of my trip. It's really comfortable place when you are just looking a simple place to take a rest. I didn't go anywhere since it's location is far from city center of Bandung.
Response from Mr on Oct 10, 2015
Dear Ibu Siti, "Warmest Greeting From POP! Hotel Festival Citylink Bandung" Thank you for choosing POP! Hotel Festival Citylink Bandung for your stay and give a review for the hotel improvement in the future. We highly appreciate your kind impression and comment , it is big encouragement for us to be consistent and stronger in the future and we hope that you are always success We certainly look forward to welcoming you back to POP! Hotel Festival Bandung in the near future Best Regards, Muharto

10/10 Excellent

SITI SHARIFA, SABAH, MALAYSIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CLEAN AND COMFORT
THE ROOM IS COMFORTOBLE AND CLEAN. CLOSE TO SHOPPING COMPLEX AND EASY TO ACCESS FOOD COURT.
Response from Mr on Sep 5, 2015
Dear Mrs. Siti Shafira, "Funky greeting from Hotel POP! Hotel Festival Citylink Bandung" It is always a pleasure to have your wonderful recommendation to POP! Hotel Festival Citylink Bandung and to know that we were able to exceed your expectations during your stay with us. We highly appreciate your kind impression and comment , it is big encouragement for us to be consistent and stronger in the future and we hope that you are always success We certainly look forward to welcoming you back to POP! Hotel Festival Bandung in the near future Best Regards, Muharto

8/10 Good

Marlene, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel staff
It was a very nice stay for me n my family. The location was good, next to a mall so we bought toothpaste n toothbrush there since the hotel only provided soap n shampoo. One good highlight was when we went for a breakfast in the dining area, my son mistakenly spill his cereals. I told one of the hotel staff n he responded very well n cleaned the messy area right away.
Response from Mr on Sep 26, 2015
Dear Mrs. Marlene, "Warmest Greeting from POP! Festival Citylink Bandung" Thank you for choosing POP! Hotel Festival Citylink Bandung for your stay and give a review for the hotel improvement in the future. POP! hotel is a budget hotel with minimum service to our guest but give a good value of money for the price offered and good quality of the main facilities and service actually. Once again, thank you for your comment and positive review for our hotel. We are looking forward welcoming you back to POP! Hotel Festival Citylink Bandung Sincerely yours, Muharto

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the room is clean, staff was very helpful, hotel is situated next to shopping mall
Response from Muharto on Jul 24, 2015
Dear Value Guest, "Warmest Greeting from POP! Hotel Festival Citylink Bandung" We highly appreciate your kind impression and comment , it is big encouragement for us to be consistent and stronger in the future and we hope that you are always success We certainly look forward to welcoming you back to POP! Hotel Festival Bandung in the near future Best Regards

6/10 Okay

Christoefel, Jakarta

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Must improve the reception at POP Bandung
It's a good stay at POP Bandung like usual place on where ever POP has been. At here, got to change the reception that didn't really nice to welcome you with a smile.
Response from Mr on Sep 26, 2015
Dear Mr. Christoefel, "Warmes Greeting from POP! Hotel Festival Citylink Bandung" We apologize for any inconvenience happen during your stay in POP! Hotel Festival Citylink Bandung, especially about Front Office Staff. For information, we always do a refresh training to improve service to the guests , including how to behavior, welcoming , and we will be probably to add more portions to make our staff more " welcome" to our guests. Once again, thank you for your valuable input and we will follow up your input and ensure that we can improve the our quality of service and ensure all it to deliver to all guest who has stay at POP! Hotel Festival Citylink Bandung. We certainly look forward to welcoming you back to POP! Festival Bandung in the near future Best Regards, Muharto

4/10 Poor

Leslie Hwee Kwang K.

Liked: Staff & service
Ok trip
To bad no Fridge & in-room phone. Can't keep cold drinks like Milk & if want to order foods, have to go all the way downstair to front reception then can order That's the set back But the Staffs there are all very helpful that's for Sure.....

8/10 Good

hendera, bandung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean hotel with reasonable price
clean hotel. reasonable price.
Response from Mr on Sep 26, 2015
Dear Mr. Hendera, "Warmest Greeting from POP! Hotel Festival Citylink Bandung" Thank you for your review and comment during your stay at POP! Hotel Festival Citylink Bandung. It is always a pleasure to have your recommendation to POP! Festival Citylink Bandung and to know that we were able to exceed your expectations during your stay with us. We highly appreciate your kind impression and comment , it is big encouragement for us to be consistent and stronger in the future. Best Regards, Muharto

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple and nice room for 2
The room was cosy enough for me and my husband. We love it very much and definitely going to stay there more often!
Response from Muharto on Sep 23, 2015
Dear Anamisfit, Thank you for your comment , it is great to know you enjoy staying in POP! Hotel Festival Citylink Bandung. Sincerely yours,

8/10 Good

jay

Liked: Cleanliness, property conditions & facilities, room comfort
cheap hotel
cheap hotel. clean enough.

8/10 Good

Khairulazmas, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Better than your average 3 star hotel.
It was better than expected. The hotel is located just next to the mall so getting food wasn't an issue. The mall has pizza hut, j.co and a few more places i couldn't remember off hand. For your daily items, there's a supermarket at the basement, Lotte mart. The view from your room at night is pretty awesome too. I'd choose this over the Braga area hotels anytime.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stay at pop hotel
Very3 small room, high pricing, bad bland tasting breakfast, add a few more dollars can enjoy 4 star harris hotel.

8/10 Good

reza, sg

Liked: Cleanliness, staff & service, room comfort
Nice hotel for budget short visit
We checked in midnight and the staff is ready to serve. The concept is fun and the fare is affordable

8/10 Good

Purnomo

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

6/10 Okay

PPS, Bekasi

Liked: Cleanliness
Disliked: Room comfort
Not clear information
Don't use room 541. No information regarding parking voucer, I pay 32 thousand Rp for parking.

6/10 Okay

idahusof, spore

Liked: Cleanliness, staff & service, room comfort
Hotel near shopping centre and food court..
Hotel room small with spaceship design toilet ..location beside to harris citylink hotel..if u really like shopping and need a budget hotel I recommended these POP CItylink Hotel.. From POP Hotel to KING MALL and PASAR BARU shopping centre very far need to take cab paid for 50,000rupiah but if u take angkut its more cheaper paid only 2,000rupiah each , angkut is a van one of the transportation in bandung that are cheap and safety in the day..just to know which colour bring u to the place u need to go..can also asked the security guide or the people in bandung they are very friendly.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Clean room. A bit small. Next to shopping mall.
Great breakfast. But if finished, they will not refill it. Have to call to clean up the room.

4/10 Poor

Sobry, Kuala Lumpur, Malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pop hotels have 4 hotels in Indonesia.
I have stayed in POP hotels in Yogjakarta, Jakarta & Bandung. But in Pop Bandung, i have bad experiences. I stayed in room 708. The bathroom the water leaks into my room, the ceiling on the left side of entrance door leaks & my bed-sheet was not change for 3 nights. On my 2nd of my stay i request to rectified my bathroom which they did but they did not change my bed sheets. The bed-sheet have some sand whereby i have sleepness night. On the 3rd night at 10.30 pm they managed to change the bed-sheet after my complain. On the overall of the hotel, i think Pop hotel in Bandung needs to touch up with repaint the soil walls & clean up some part of the hotel. The 3 computers in front of reception, 1 computer is not working & some of the tables at dining area is wobbling. I feel with some maintenance work this hotel could be better. The staff was friendly but poor in follow up work.

6/10 Okay

Gan, malaysia

Liked: Staff & service
Value for money
I was shocked when first arrived because the taxi driver(from airport)commented that this hotel is very far from all attractions and shopping malls.There are only a few restaurants in the mall next to hotel but none nearby.Certainly I cannot taste authentic Indonesian food here for which I need to travel far to the city.

4/10 Poor

C.L.Y, California

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smoking surrounded
AC broken, Smoking people infront of lobby door, Aisle hotel room also some people smoking, Very noisy, the location very convenience next to the mall.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I'm not satisfy with the aircond

6/10 Okay

danny, jakarta

transit hotel with very low price
just to stay for transit should be ok but for long stay prefer another hotel

6/10 Okay

Fschrijver, Bogor

Great location
It was two night stays and on an old and new occasions. The hotel location is next to mall / shopping center which give value added.

6/10 Okay

Yayang, Kuala Lumpur Malaysia

Moden and Colourful Hotel
The hotel located in the Festival City Link Mall and a bit from city center. The traffic from the hotel to city center a bit "Marcet" Indonesian language . The room is quite small but the hotel condition is clean and comfortable, modern and colourful design. The hotel provided daily local breakfast such as Nasi Kuning, Bubur and Coffee & Tea.

6/10 Okay

HC, Manchester

Liked: Staff & service
Warm and youthful staff-lacks some hotel comforts
Overall, the stay was pleasant and the staff were always willing to help and answer any questions. However, the rooms lack a phone to call reception and other rooms. The hotel is also connected to a shopping centre which has a contract with a specific taxi company which means you can't order any taxis in and they don't have their own hotel private taxi service; this would usually be ok, but this taxi company is awful, with bad customer service and price hiking for foreigners. However, you can walk to the main road and hail a taxi, if you wish.

10/10 Excellent

Joey, Petaling Jaya, Selangor, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4-Star Staying Experience
Stayed the for for four nights and the experience was really pleasant. Room was simple but adequate (you don't even to bring along a travel adapter to use their plugs) and the breakfast was fulfilling. Free Iftar were also provided during the month of Ramadan. Getting around could be troublesome though as the hotel staff won't help you in calling for taxi service. Buy a SIM card from Festival CTlink and call Bluebird to book your taxis. Alternatively, use the Angkutan to get around or hire a Supir. Make sure to visit Harris Hotel as POP! Hotel guests are able to enjoy discount on their various buffets.
Nasi Uduk
Cafeteria beside the hotel lobby

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staying

8/10 Good

hanan, kuala lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
unique atmosphere
Absolutely wonderful and charming. Good food, good service, beautiful scenery. We'd recommend it to anyone.

8/10 Good

khznasir, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
rooms
No wardrobe.

8/10 Good

ksempuno, jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotels that joints to a shopping mall
room is a little bit small (fair enough because its a budget hotel) clean room, clean linen, the toilet+shower was a capsule with sliding door, very narrow space. nice hot&cold water pressure. no refrigerator, breakfast serve at lobby as "quick bite" small package rice and condiment covered with banana leaf. thin room wall, so if the neighbors noisy that's very annoying, if you looking for budget hotel with clean room and not require large in room space and next to big shopping mall i would recommend this hotel.

8/10 Good

Safuan, Johor, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Near to shopping malls but is too far from town. Recommended for budget travellers

6/10 Okay

Verified traveler

10/10 Excellent

Sheha, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for a great price
Very good hotel, especially considering the price we're paying. The hotel is next to a shopping centre and very near factory outlets. Will definitely consider coming again.

6/10 Okay

mohd, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Liked: Cleanliness
pop experience in bandungn
Was receved well no hassle. Staff are professional. Easy to locate the hotel colourful. Thanks

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Taxi Service
The 1 night stay was superb until the next morning which i have to catch a flight back to Malaysia. Was asking the reception to call us a cab for the next day flight at 6:30am but there was no cab infront of the lobby until 7am. The most surprise thing happen was when i told the reception i need a metered taxi so that i dont get cheated. Was telling them for 3-4times and they said ok. But when the taxi came, the taxi didn't even use the meter and just simply charge us 50.000rupiah for a very short distance to the airport. Was very devastated!

6/10 Okay

Wan

Disliked: Cleanliness, staff & service
Nice but...
The hotel is very colourful and cosy. Taxi is easy to get. Near to shopping mall and food court. However it does not provide iron or electric jug kettle for the guest. I would suggest the management to provide these items at one corner at every floor for the hotel guest to use.

8/10 Good

Fidri, Jakarta Capital Region, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with minimalis decoration
Very nice, comfotable & also value for money. Will be back soon.

8/10 Good

LILY

Liked: Cleanliness, property conditions & facilities
Nice

8/10 Good

Queenie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the budget traveller
Some of the taxi does not even want to use their meters going to the hotel. Ended up taking Angkot (their public transport). Hotel should have information on angkot for those who would like to try the angkot. Staff are friendly and very helpful.

8/10 Good

Nizam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service good but if the management could provide free shuttle to city centre ie. Pasar baru could even better because the local doesnt know but this hotel