Ratings based on 1,103 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from c

Older hotel

Posted Sep 28, 2014
Other than conveniently located, the room was small. No view, other than spruce trees and street noise. Room service was lengthy and food order had cooled off.
5 out of 5
Recommended
for Everyone
by A verified traveler

2nd time in this hotel...

Posted Sep 27, 2014
clean room, close to downtown, and bus stop.... great amenities
3 out of 5
Recommended
for Everyone
by A verified traveler

Waitstaff

Posted Sep 16, 2014
Waitstaff was marginal. Beverage served was a ripoff.
5 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg, Manitoba

Great hotel. Would visit again.

Posted Sep 14, 2014
Hotel is great. It has attached a Keg restaurant. About 8:30 pm they had a fire alarm go off and had to close. They even closed the bar. This meant there was no food service available. If the alarm did not hi off, our stay was great.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kanata

Shops nearby.

Posted Sep 11, 2014
Pros: The Keg restaurant.
Cons: Again the AC.
Location: Many shops nearby.
Hotel was a good experience apart from the snow. That's Calgary I guess. The only thing I noticed was there was no AC in the room. As a "tropical moment" sufferer it could have been an issue.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 28, 2014
Clean, neat, rustic, easy to find and great staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Great hotel

Posted Aug 26, 2014
We stayed at the Caribou for 5 nights last week. All of the staff were very friendly and the hotel is in a great location. We used to walk to the shops as it wasn't too far. We made use of the free bus passes to visit the Gondola and outdoor spa. We had our breakfasts and a couple of meals at the Keg- both service and food were great. Would definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler from saskatoon

Love it and the fireplace in the lobby is superior

Posted Aug 24, 2014
You hotel is very welcoming and we loved our room 349 it was spacious and comfortable. The one thing we would say ! no air conditioning! The hallways were freezing and Room was very warm at night! We had a small fan that we ran all night and it's not very quiet! Another thing we would love to see is a contential breakfast, as so many hotels I. Banff have them!
4 out of 5
Recommended
for Everyone
by A verified traveler from Mombasa, Kenya

Decent Hotel

Posted Aug 21, 2014
Pros: The staff are very friendly and there was easy access to parking facilities and it was free.
Cons: The breakfast could be improved...probably more choices and the refills were taking long. Also, in summer the rooms do not have airconditioning.
Location: Location is good and everything is within 10 mins walking distance.
We had a good time at the hotel and the staff was very friendly and helpful. Overall, we had an excellent stay. The rooms were big and had 2 king beds ! This was the best part about the rooms.
5 out of 5
Recommended
for Everyone
by A verified traveler from Regina, Sk

Nice Hotel

Posted Aug 20, 2014
Pros: Location, clean, nice hot tub pool, Keg in the hotel
Cons: Air Conditioning. Our room faced the courtyard with little breeze and the second night was fairly warm.
Location: On the South end of Banff Ave, 6 or 7 blocks south of the downtown area. Easy walking distance to downtown.
We spent two nights in Banff. Very nice hotel located south of the busy downtown area