Ratings based on 1,238 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel

Posted Dec 24, 2014
Very pleasant hotel staff. Very personable and helpful.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Cochrane

Great rest during a couple of days on the slopes.

Posted Dec 23, 2014
Stayed here while we enjoy yes a couple days of skiing. The steam room and hot pool were a welcome luxury to our exhausted bodies!
4 out of 5
Recommended
for Families
by A verified traveler

Great Spa Facilities, rooms are small and dark

Posted Dec 21, 2014
Pros: We loved the hot pools and the open wood fires.
Cons: The rooms are pretty small and dark.
Location: It's a decent walk to downtown, but there's lots to do in Banff.
Had a nice stay and enjoyed our time. Were able to check in early which was great. Found the rooms dark and faced into another hotel rather than a view. The spa is amazing and the hotel smells incredible with all the wood fires burning. Really adds a rustic element to your stay.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice but room not as clean as would of liked

Posted Dec 15, 2014
Room wasn't as clean as I could of hoped. Hair in sink and tub, bedding smelled like musky cigarettes.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, always stay here!

Posted Dec 11, 2014
Love this hotel so I usually stay here. I have stayed at a couple others in Banff, but I like this one the best.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel with easy access to downtown Banff.

Posted Dec 8, 2014
The Hotel facility and staff were excellent. I especially appreciated the underground parking.
2 out of 5
by A verified travelerfrom edmonton

Hair in tub :(

Posted Dec 8, 2014
Upon checkout I was asked how my stay was. I informed the staff there was hair in the bathtub from the previous guest and I questioned if the room was cleaned between stays. The staff apologized but did not offer any solution other than sending housekeeping, even though I was checked out.
4 out of 5
Recommended
for Everyone
by A verified traveler

Ski trip to Sunshine

Posted Dec 7, 2014
Pros: Room was warm as well as nice and clean. It was very comfortable
Cons: The hot pool area could have had the water cleaned up more frequently and the smell of the pool water was not very pleasant.
We chose to stay at the Caribou Lodge for our weekend ski trip at Sunshine Village. It was comfortable and relaxing.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom quebec city

Nice hotel, 10min walk from downtown

Posted Dec 6, 2014
Nice hotel, great staff a little far ( walking distace to downtown)
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel as always

Posted Dec 5, 2014
Definitely will come back again. Very clean hotel