Ratings based on 810 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
90% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom beaumont, ab

Nice hotel

Posted May 14, 2015
Great sleep. Super clean. Breakfast didn't have a lot of variety.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver, BC

Great Hotel in Banff National Park

Posted May 11, 2015
Convenient location, Friendly staff, Wonderful facilitaties, Healthy breakfast.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom California , USA

Excellent staff service in this place.

Posted May 11, 2015
Pros: Excellent customer service!
Cons: Maybe it's just me but parking space is a little bit too tight for my taste.
Location: Place is easy to find and there's a lot of things you can do in Banff.
Friendly and very helpful staff, very important in my book. Will definitely come back.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 3, 2015
Rooms are dated but very clean. It was a good over all experience, very friendly and helpful front desk people.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 2, 2015
worth the money. we found it convenient to shop and meet all my expectations. staffs are friendly and helpful.
2 out of 5
by A verified traveler

Don't believe

Posted Apr 21, 2015
The room didn't come with what we read! The German man at the front desk treated my husband like we were young and dumb!!!!
2 out of 5
by A verified travelerfrom saskatoon

Old, outdated an quite small.

Posted Apr 20, 2015
Was not impressed at all with hotel. For the price I paid for a hotel in Bannf right on Main Strip I expected so so much more an better. The room was so small an outdated. Reaked of urine. Beds were horribly uncomfortable. TV was an old box TV. Complimentary breakfast was not complimentary at all. Horrible stale food an not much options of stuff to eat. Parking was rediculous. I could go on an on why I'd never go back here. Was so disgusted with room my family an I were not comfortable at all. Couldn't get out fast enough the next morning. Would have preferred to sleep my family of 6 in our van.
3 out of 5
by A verified traveler

Comfortable beds but...

Posted Apr 15, 2015
Hot tub was a hot tub with very minimal pressure Pile of dirt/gravel in middle of hall and bedroom. Bathroom door squeaked to to wake the dead . Very comfortable beds but overall not impressed
4 out of 5
Recommended
for Everyone
by A verified travelerfrom toronto

Close to downtown

Posted Apr 8, 2015
Nice hotel. Clean rooms. Nothing fancy, but it did the job. Liked that it was close to downtown and many tourist attractions. Easy to get to.
2 out of 5
by A verified traveler

Posted Apr 7, 2015
Front desk disorganizes and rude. We stayed for 2 nights and our room never got cleaned while we were there had to ask for clean towels for our second night.