Ratings based on 893 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

clean room and beds, friendly staff

Posted Jul 18, 2014
we arrived at Banff after lunch, waited a little bit time for check in. The staff was nice and helpful . Rooms are comfortable and clean. The lodge is in very convenient location, however the breakfast was bit expensive and not much variety to choose from. Plenty of restaurants around to choose.
4 out of 5
Recommended
for Everyone
by A verified traveler from alberta

Great location and comfortable hotel

Posted Jul 17, 2014
Very comfortable hotel... Not at all what I expected from pictures. Close to everything in Banff.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location within Banff

Posted Jul 16, 2014
We stayed 2 nights with children. The space was just right for our family. We slept well and felt safe.
4 out of 5
Recommended
for Everyone
by A verified traveler

great hotel one block from down town

Posted Jul 14, 2014
Pros: The food was fabulous at the restaurant.
our stay was just an overnight one. The hotel had all everything we needed for our stay. Great dining experience. gift store was huge. the pool and hottub were great. all in all we had a great stay. This is the hotel that we like to book into when we come to Banff.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chesterton, IN

NIce hotel close to downtown Banff

Posted Jul 13, 2014
Pros: Proximity to activities, cost relative to other hotels
Cons: Elevator could use some improvements.
This was a nice hotel in a very good location for the cost. Many hiking trails and the downtown area of Banff were very close. It was nice to be able to run back to the hotel to drop things off between activities and not having to use the car all the time.
3 out of 5
by A verified traveler from salmonarm b.c

Not that great

Posted Jul 12, 2014
Room could have been cleaner,staff could have been friendlier but its still banff so it was alright
2 out of 5
by A verified traveler

Rude staff

Posted Jul 11, 2014
Driving up to the hotel, there are multiple doors on the front. A staff member was arranging luggage from a bus tour, so I pulled over and asked, "Is this the entrance for check-in?" while the car was still running. His response, "You're in the middle. You can't park there. Move your car." I asked again, "Where do I enter to check in?" He yelled more about the car even though the area was blocked with two buses. I wasn't parking, just trying to figure out the location. When I did find check-in (by parking down the street and walking back to the hotel), the young man who checked me in was equally rude. I asked about parking. "You can park in the garage. It's heated." (Note: it was summer and the temperature was 28 C.) I asked how to access the garage. "It's on the side of the building." Eventually, I drove around the building to find the proper side. I then had to figure out which elevator took me to the proper wing of the building. The hotel has several doors, but only one is open past 7:00. There are no key card readers to allow guests to enter through any door other than the main lobby. The hotel is a mix of 1970's and 1980's decor, including wall covering in colors like sea foam and mauve accented with gold colored fixtures. Many of the public areas are dimly lit. The room was okay. Everything worked and was reasonably clean -- except for the accrued dirt behind the bathroom door. I was very disappointed with the stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel in a great location!

Posted Jul 11, 2014
Pros: location
Location: Louise Lake is beautiful!
We really enjoyed staying at the Banff Park Lodge. It is a beautiful hotel, great location with easy walking to everything.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Great location

Posted Jul 9, 2014
Located 2 blocks from main street. We stayed 4 of us in one room. Price is reasonable for July. Would stay there again
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Favorite pool and steam room in banff

Posted Jul 5, 2014
We love Banff Park Lodge! Great location, really nice lobby and fantastic pool and steam room. This is our 4th stay - staff very helpful, professional and pleasant. River walkway very close - Whyte Museum across street and canoe rental close by. Two short blocks off main street so quiet - can walk everywhere.