Ratings based on 694 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton

Very nice

Posted Sep 27, 2014
Our stay was great, the staff were excellent the room was clean and the breakfast we had in the restaurant was terrific. I would highly recommend it.
4 out of 5
Recommended
for Everyone
by A verified traveler from Spruce Grove, Alberta

great,quiet location away from downtown.

Posted Sep 27, 2014
Pros: Good location, away from downtown traffic noise. Suites were clean, beds very good, excellant staff services.
Cons: Insure the small kitchen area has small plates, cutlery. Noise dampening from the heating pumps and general pipe rattle from pipes in the walls servin
Location: Visit Banff, use the travel guide and go see everything..
We were very pleased with the facilities but had a few concerns... the brochure info indicates room service was only done once per week, nothing to indicate this pertains to time share guests only.. the h/w heating pipes were noisy and occasionly heat came on when not required.(room 907) suspect poor wiring or leaking control valve.The main pump is noisy also, being located in the mechanical room on the other side of the north wall.. (Could use more noise insulation) Apart from these issues, we were quite pleased all around...
3 out of 5
Recommended
for Everyone
by A verified traveler from Cornwall U.K.

Conveniently situated on outskirts of town

Posted Sep 27, 2014
Room comfortable & spacious but a little dark due to trees. Everything good & as expected but badly let down by restaurant. Good complimentary bus service into town.
3 out of 5
by A verified traveler from Edmonton, AB

Not what we were hoping for.

Posted Sep 23, 2014
Got to say, when we booked this hotel for our anniversary, we had the impression we were a short distance from downtown. This was not the case. You'd have to drive if you wanted to be in town in under 30-40 minutes. The buffet breakfast was overpriced and underwhelming. The fitness centre was full of equipment from the 80's to 90's, with rust on the weight's and most of the cardiovascular equipment out of order. There was a missing atmosphere to a lot of the common areas. Not what you'd expect for the cost. On the plus side, the outdoor hot tub was a nice touch, and the bbq deck seemed nice. We cannot complain about our actual room, it was comfortable and clean.
5 out of 5
Recommended
for Everyone
by A verified traveler

Upgraded to a bigger suite.

Posted Sep 22, 2014
When we arrived at the hotel around 7:30 pm, they offered us a free upgrade from a junior suite to a 1 bedroom suite. That was a welcome surprise after travelling all day on our motorbike and being quite tired. We ordered pizza from their restaurant and it was the best pizza we had ever had. Nice thin crust and the sauce was to die for:))))) We would defintely stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Western NY

Good hotel, close to Banff.

Posted Sep 17, 2014
Hotel was not new, but was in good condition. Price was reasonable considering the area and time of year. It was located just outside of Banff, but was only 5 minutes from the downtown area. This made parking very easy on the grounds and there was no noise at night or early morning. The staff did a good job of keeping things clean and organized.
5 out of 5
Recommended
for Families
by A verified traveler from Ontario

Very nice room with full kitchen

Posted Sep 14, 2014
Pros: Full kitchen and outdoor BBQ's avail. Pool & outdoor hot tub.
Cons: Air conditioning. More comfortable pull out. Maintain BBQ's-1 was broken & avail. utinsels were dirty.
Very nice room with full kitchen. A bit warm-no air conditioning-only 1 fan avail. Pull out couch was not comfortable, but the bed was excellent! Loved the outdoor hot tub & avail. of BBQ's for guests to use!
5 out of 5
Recommended
for Everyone
by A verified traveler from MB

Nice spacious and clean suites with views.

Posted Sep 9, 2014
I love the location of the resort, which is at the entrance of banff. I enjoyed walking and running to the centre pf the city. They have a small restorant/bar/store at the hotel. The suite has a full kitchen 2 bathrooms. They have many other services that I haven't ise.
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton

Awesome place to stay in Banff!

Posted Sep 9, 2014
The rooms were a bit small, but well designed, very clean and comfy! Great little kitchen with everything you need for a family get away. There was a nice yard in front for the kids to play. Lovely view and the staff were absolutely fantastic! We will be staying here again for sure!
4 out of 5
Recommended
for Everyone
by A verified traveler from BC

Quiet and peaceful

Posted Sep 9, 2014
Pros: Scenery.
Cons: Replace toaster and coffee pot. Fridge was humming all the time.
Location: Handy for anywhere.
Just fine,some noisy people above us late at night.