Ratings based on 526 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Review of Canmore Stay

Posted Oct 1, 2014
Pros: Comfortable and quiet. Liked being in a community area
Cons: Parking was awkward with key card on the left
Location: Good places to eat. Canmore walking distance. Nice town.
Nice amenities. Staff nice. Easy access to town. Quiet, nice to have parking in the building.
5 out of 5
Recommended
for Everyone
by A verified traveler

Exceeds expectations.

Posted Sep 27, 2014
Beautiful and clean hotel. Staff was very friendly. Layout of the suite is a little funky. Great size kitchen is fully stocked with cooking items and utensils. Great hotel for longer stays
5 out of 5
Recommended
for Everyone
by A verified traveler from edmonton

Nice accommodation

Posted Sep 23, 2014
kitchen well equipped, rooms very clean, pool nice but if you have young kids be sure to bring life jackets or a puddle jumper. No in hotel Resteraunt but most rooms have a full kitchen.
4 out of 5
Recommended
for Everyone
by A verified traveler

Underground parking in Canmore

Posted Sep 16, 2014
Storm stayed in Canmore . Great hotel , underground parking , good coffee on room . Stayed 8 hours
Comment from Hotel Management
Sep 19, 2014 by Ashley Magyar, Hotel Management
Tim, I'm glad that for your very brief stay we could give such a good impression. Please consider the BML for your next visit to the Bow Valley.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sudbury ON

Clean nice room

Posted Sep 13, 2014
Pros: The bath salts, make-up remover pads etc., as well as the decoratively displayed towels gave the room class.
Cons: We would have like to have a microwave to heat water. I had to heat it in the coffee pot and it tasted coffee.
Location: There were restaurants and small shops nearby. Banff was about 15 minutes away, so that was convenient.
We stayed for 2 nights. We booked a room with 1 queen bed but there were 2 beds in the room. The room was modern , clean and quiet and they had a good supply of shampoo, lotion, bath salts, etc. The towels were decoratively displayed which gave the room a little class. We had a fridge but would have liked a microwave to heat a cup of hot water. It was a warm in the room the first night as we couldn't adjusted the temperature, however the 2nd night was good. It had underground parking which was which was also good. We weren't that far from Banff, so all in all we were happy with the room.
Comment from Hotel Management
Sep 19, 2014 by Ashley Magyar, Hotel Management
Ray, our housekeeping team really take a lot of pride in the work they do here and its comments like these that make it all worth it. I'm glad you enjoyed your room, and we would love to have you back again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Drumheller

A wonderful hotel with a great view!!!

Posted Sep 10, 2014
Pros: Everything!
Cons: Nothing!
Location: We ate at the local restaurant Crazy Weed and it was absolutely amazing! Drinks were very pricey but the food was fantastic and we will go again!
Our check in was very quick with pertinent information given to us by staff. (Wireless password, pool code, parking codes ext). Staff was also friendly. The room was absolutely beautiful and spotless! We had requested a playpen before arrival and found it set up in the room when we arrived, whereas most places just hand it to you to carry with the rest of your luggage so that was a huge bonus. We went to the pool facility after checking in and the maintenance man was standing at the front desk. He made sure we knew the pool code and was very cheery and polite! The pool facility was very nice as well, with chairs for lounging to look at the beautiful rocky mountains and pool towels were provided at the front desk. After swimming, the showers in the room was a welcome sight. All fixtures were spotless and modern. Last but not least, the beds were probably the most comfy I have slept in in any hotel ever! We will defiantly be back to stay here! Great Job Blackstone!
Comment from Hotel Management
Sep 19, 2014 by Ashley Magyar, Hotel Management
Kim, your 5/5 review is the exact result we are after every time. I'm so glad that every member of staff you came across made you feel welcome and right at home. Here at the Blackstone, we really do pride ourselves on customer service, so I will pass on your kind words. I hope you consider us as a destination for your next Bow Valley visit, we;d love to have you back,
5 out of 5
Recommended
for Everyone
by A verified traveler

I'm staying here from now on instead of in Banff

Posted Sep 9, 2014
Pros: The upkeep of the hotel
Cons: N/A
Location: Walk to the town centre in Canmore
Walked in the room was wow'd by everything. We had a full kitchen in our room and a balcony. The king sized bed was comfortable. Washroom and everything was clean. Went outside and saw the pool but also discovered there's sets of BBQ's you can use if you want to cook things. Parkade had alot of space and good clearance.
Comment from Hotel Management
Sep 19, 2014 by Ashley Magyar, Hotel Management
Lou, I'm glad we left such a good impression that you have adopted the city of Canmore for your next Rockies visit. I will pass on your kind words about the room to our maintenance and housekeeping team, they will be thrilled to here that their hard work really has paid off. We would love to see you back at the Blackstone for your next visit to Canmore.
5 out of 5
Recommended
for Everyone
by A verified traveler

nice place

Posted Sep 4, 2014
clean, comfortable, reasonable price. car wash in garage a nice touch.
Comment from Hotel Management
Sep 6, 2014 by Ashley Magyar, Hotel Management
Thank you for your kind words, and your five star recommendation. So glad you enjoyed everything and we'd love to see you back soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from calgary, ab

nice lodge but lacking

Posted Sep 3, 2014
Pros: friendly day staff, clean rooms
Cons: maintain room amenities in working order, ofter a couple of bottles of free water in suites.
Location: good location - far enough away from town to be quiet and relaxing but close enough that its a 15-20 minute walk to get something to eat.
We recently visited Canmore for the end of august highland games. After looking at a few places, we decided to book at blackstone lodge due to the location and availability. We had stayed at the windtower the year before which is right next door and a short walk to town and the games site. Unfortunately we left things to the last minute and due to needing a two bedroom place was only able to book for one night not two based on vacancy. As a result we didnt get to use the pool or fitness facility so can not comment on those other than the pool seemed popular from the amount of people walking through the lobby in supplied house robes. The items that i would like to have used was the water dispenser on the fridge door and the coffee machine (in the morning) ...neither worked. The coffee machine was missing the portion that holds the filter and grinds as well as the pot. I mentioned the fridge water dispenser to the night desk person and was told theres a vending machine with bottled water - at the parkade level only. Windtower has a restaurant attached to it which is nice for breakfast, it would be nice if blackstone provided continental breakfast instead of having to go out to find coffee and breakfast.
Comment from Hotel Management
Sep 6, 2014 by Ashley Magyar, Hotel Management
Drummer Boy, Let me apologize for some of the in-room appliances not being functional. For your future stay, I highly recommend alerting the desk to the problems as early as possible. That way we can either have a member of our maintenance or housekeeping team ten to the issue. We would love to have you back in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Red Deer, Alberta

Very Nice just a few things to be aware of!

Posted Sep 3, 2014
Pros: Design, Cleanliness & friendly staff.
Cons: Water pressure and shower faucet need to be addressed.
Location: Great location and easy walking distance to downtown Canmore.
Stayed the long weekend in Sept. and the 3rd floor room was very nice and clean and hotel staff were very friendly. There was virtually no water pressure for showers which we discussed with the front desk staff and their maintenance guy who told us it was normal due to the town pressure coming in. I said we had lots of pressure for the two sinks and also the other hotels in the same area were not experiencing any low pressure issues. We have stayed at 3 other Clique hotels in that area with no issues. We paid a pretty good price for this room and they never offered any alternative so just be aware of that. Also, might want to get a room opposite the highway if you want to sleep with the window open. It is a little noisy from the traffic.
Comment from Hotel Management
Sep 6, 2014 by Ashley Magyar, Hotel Management
Norm, thank you for taking the time to share your experience. I'm sure the water pressure concerns were addressed as well as could be by a member of our maintenance team. Here at the BML we have 160 rooms, almost double any of the other Clique hotels in the Bow Valley. With the majority of the rooms up and about showering and preparing for the day ahead that will put stress on the water pressure. I'm glad you found the room as great as you did, we would love to have you back.