Ratings based on 6 Verified Reviews
They paid and stayed. We double-checked.
3.2 Room cleanliness
3.7 Service & staff
2.7 Room comfort
2.7 Hotel condition
They paid and stayed.
for Everyoneby Ruth from Nelson, BC
Attic room claustrophobicPosted Oct 5, 2013
Pros: Lovely friendly staff.
Cons: Accurate description of attic room. Something to make not so claustrophobic. Bigger bed. Blinds that keep out the light. Change bathroom cleanser.
Location: Very central. You can access all the activities you'd want in Banff. The location is great.
When I booked the room, it was called a "small room" with two beds. What it didn't say is that it was an attic with a sloped roof so that it was only possible to stand in a small part of the room. It was more like sleeping in a sailboat. The beds, advertised as "doubles' were extremely small. They may be doubles but they looked and felt like 3/4 beds. They are 6 feet long but as you know, bed slope down a bit at the head and foot. I needed to sleep diagonally across the bed and still my feet (and ankles) hung over the end. The second night, I needed to move my bed to a place where the roof wasn't sloped. This meant blocking the entrance door, which I'm sure contravenes fire regulations. But it was the only way I could create enough space to face sleeping in that room again. There are, in fact, three beds in the room though the single bed has virtually no headroom. If you awoke and sat up in the night, you might bonk your head on the taxidermied black bear attached to the ceiling like a giant furry bat. The room smelled faintly like an institutional bathroom cleanser, which was also a disappointment. I think that the people who run the Lodge are genuinely friendly and helpful. Something needs to be done to make this room better for guests. All the rooms had 6' beds. I would only recommend this hotel to someone under 5'7".
for Getaway With Friendsby Monica from Calgary
Love the conveniencePosted Mar 21, 2013 on Hotels.com
Great location and easy walk to the shops and restaurants in Banff. Quaint place and I would stay a night or two with friends again. Friendly and helpful staff. Tiniest bathroom ever but all I needed was a hot shower at the end of a great ski day.
for Getaway With Friendsby A verified traveler
Good location but NOT a 3 star quality hotel.Posted Aug 30, 2012 on Hotels.com
We were very disappointed with this hotel which was really just a b&b guest house and certainly not worth the significant amount charged for it per night. Bedroom poorly furnished - no mirror and some electric sockets not working. Could hardly turn around in bathroom/loo which also housed 1 of the 2 very tiny hanging closets (no door on either of these, just a hanging rail. No chest of drawers to un-pack just small bedside tables. There was tea and coffee available downstairs as advertised but we were expected to go out and buy our own milk. No teamaking facilities in the room or hairdrier. The latter was provided on request. The room was not serviced nor clean linen offered during our 2 night stay resulting in full bins and damp towels - no way to dry them. We would be interested how this facility gained its 3 star rating as we would certainly not recommend it as good value for money.
Recommendedby A verified traveler
Posted Jul 4, 2012 on Hotels.com
for Couplesby Troy
Very central in BanffPosted May 2, 2012 on Hotels.com
The breakfast was great. Fresh baked croissants. Most comfortable mattress i have ever slept on.
for Couplesby A verified traveler from Australia
Electrical faults - Bed Bugs Rule!!!Posted Jul 16, 2011
If you like camping - this "hotel" is for you. Bed bugs rule! Some of the mattresses are fully enclosed in a plastic covering which I'm sure is to keep the bed bugs in. One of the guests staying at the "hotel" at the same time was severely bitten on her arms and back. An electrical overhaul is also in desperate need. We lost power to our room and fortunately we were checking out the following morning so we just managed without. The bathroom was too small to fit more than one person in it. Small things like soap, butter, gloves for washing up just aren't around. Paying guests are not allowed to wear shoes inside the "hotel". With the superbugs floating around Canada we were surprised to see a large bowl of hand cut butter cubes being used throughout the four days of our stay. Each day the the butter was double dipped by guests, over and over again. No need for a security surveilance system either as the owner and manager of the lodge seemed to follow us around which ever room we were in, however the owner/manager of the hotel who man reception is not on site between 8pm and 7:30am. So should you require any needs between this time - TUFF!