Ratings based on 1,107 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom calgary

Pleasant surprise

Posted Mar 3, 2015
Pros: Nice atmosphere, clean and rustic. Friendly staff.
Cons: Brighter lighting in rooms, down pillows.
Location: Excellent location in Banff. Close to shops, restaurants and nice walking trails along the river. 15 min walk to Banff Springs hotel.
Stayed here for two days while attending a conference. Couldn't get a room at the conference hotel. The staff were wonderful, very helpful and friendly. The room very comfortable. Beds were comfortable, room dark and quiet at night. Large bathroom with jetted tub. Nice library. Didn't use the breakfast room, so can't comment. Good parking facility, though a little tight. Nice library and comfortable lobby with wood burning fireplace and in the afternoon fresh baked cookies.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Saskatoon

Ski Trip

Posted Mar 2, 2015
Pros: The look of the hotel is creative and very warming . Front desk employees were all very friendly and helpful.
Cons: The doors to the rooms seems to be hard to open pushing down made it harder to open especially for children. The Complimentary breakfast can improve.
Location: Great Restaurants and shopping all near by. Simply walk out of Hotel and their is a great Mexican restaurant across the street , hair salon etc...
Great experience at this Hotel. Very accommodating and great rooms. Perfect location as this is central downtown in walking distance to everything, shopping, restaurants. This has underground parking, small spaces so trucks are not ideal so as long as your their early to park you fine.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Good hotel and central to town

Posted Feb 26, 2015
Very pleasant stay in nice clean hotel in the centre of town.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Osnabrück

gutes hotel direkt im stadtzentrum, einfaches früh

Posted Feb 23, 2015
gutes hotel direkt im stadtzentrum, einfaches freundliche Mitarbeiter, nachmittags cookies umsonst, super freundlich, kleiner wirlpool und sauna, alles gut, betten waren etwas statisch aufgeladen und es sah immer und überall aus wie im wilden westen, aber echt schön urig........
5 out of 5
Recommended
for Everyone
by A verified travelerfrom muskoka, ontario

Beautiful, right downtown

Posted Feb 21, 2015
We had such a nice experience at this hotel. The staff was so friendly and knowledgable, and they always had an answer to my questions. The hotel is located right downtown so it is very close to everything! I would recommend this hotel to anyone travelling to banff.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location but TERRIBLE view

Posted Feb 20, 2015
Awesome size room but TERRIBLE view. We opened up our curtains to see the maintenance garage and workers smoking on their coffee breaks. Definitely not the view we were expecting. Mountains versus rusty grates and old tires, would have preferred the mountains. The beds and pillows were very comfortable and the linens very clean and crisp. It was also a good thing that we did not have a lot of luggage as we had to go up a flight s stairs, down a hallway, and down a flight of stairs. Not an easy path.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Saskatoon, SK

Perfect location in Banff

Posted Feb 18, 2015
As an Expedia plus member we received several benefits including free underground parking, water bottles in room and late check out. We couldn't have our room upgraded as we had children with us but they gave us a great room with a balcony. Beautiful place that has a free continental breakfast.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom BANFF

Posted Feb 10, 2015
HAD A BIT OF A PROBLEM WITH OUR ROOM AND THEY UPGRADED US NO QUESTIONS ASKED VERY FRIENDLY AND COUTEOUS STAFF THAT WERE VERY PROFESSIONAL AS WELL.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary

Great place to stay!

Posted Feb 9, 2015
Pros: Pretty much everything
Cons: Lockers would be useful in the whirlpool change room.
The room was bright, spacious, well furnished, quiet and clean. The bed was very comfortable. The staff were extremely helpful and very friendly. Underground parking was available at a very reasonable rate. We were allowed to park and check in early since our room was ready.The hotel (being downtown) was close to everything.
4 out of 5
Recommended
for Everyone
by A verified traveler

Friendly staff

Posted Feb 6, 2015
Convenient location. Room was spacious. The woman at the front desk was incredibly helpful!