Lobby

Reviews of Charltons Banff

3 out of 5
Charltons Banff
513 Banff Ave, Banff, AB

Reviews

8.2

Very Good

Rating 10 - Excellent. 385 out of 1007 reviews" "
Rating 8 - Good. 378 out of 1007 reviews" "
Rating 6 - Okay. 141 out of 1007 reviews" "
Rating 4 - Poor. 69 out of 1007 reviews" "
Rating 2 - Terrible. 34 out of 1007 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

cheryl

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
When we arrived our room smelled really bad. We tried airing it out but the smell would not go away. We asked to move rooms and the staff were very accommodating. The new room smelled much better but the tap in the kitchen was broken making it difficult to get cold or hot water. The blankets on the bed were so old the soft part had been rubbed off and the blanket was rough and scratchy. The pool was freezing cold the first day we could not go in it. The 2 other days the pool was slightly warmer but still much colder than a regular pool. When I told the person at the desk about our stay they didn’t seem to care they just wished us a good day. The extra cost of a kitchen suite was not worth it. The hotel needs a lot of renovations as the rooms are starting to look outdated and are breaking down.
Stayed 3 nights in Mar 2024
Response from Joe McKinnon on Mar 28, 2024
Thank for taking the time to provide us with your honest feedback. Our guests feedback both positive as well as critical assists us on improving the experience we offer.We clearly fell short in the case of your stay with us and I sincerely apologize. Should you find your travels bring you back to Banff, please reach out to us as we would welcome the opportunity to change your perception.best regards

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 1 night in Mar 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Ben

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Mar 2024

10/10 Excellent

Cecilia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful time staying at the Charlton’s Banff! The staff kept our toiletries and linens refreshed, gave great recommendations on how to make the most of our visit, and were friendly and accommodating when we occasionally had additional requests of them. The hot tub is awesome and spacious and the pool was even warm enough to enjoy mid winter as well. Having a kitchenette was awesome so we didn’t have to eat out every meal. Would stay again!
Stayed 9 nights in Mar 2024

10/10 Excellent

Joelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Cedomil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Brett

Stayed 4 nights in Mar 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service
It was perfect for a weekend.
Stayed 2 nights in Mar 2024

10/10 Excellent

Tammy

Traveled with family
Liked: Staff & service
Property is dated and the space is small. The floor was stained with I have no idea what but it was big and red. The upstairs is very hot where the bed is and the seating is limited to a small couch on the main level. (Loft room) Decent hotel but is expensive for the age of the facility.
Stayed 1 night in Mar 2024

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its cute
Stayed 2 nights in Feb 2024

8/10 Good

Zainool

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff not supportive. Bought veggie tray and it froze in fridge. There was no workman to come and look st fridge. Next day pop froze
Stayed 3 nights in Feb 2024

10/10 Excellent

Archie, Olds

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks am gonna shared it with my friends and family.
Stayed 1 night in Feb 2024

10/10 Excellent

Scott

Traveled with family
Liked: Staff & service, property conditions & facilities
Variety of rooms
Stayed 1 night in Feb 2024

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, enjoyed the hot tub and pool!
Stayed 1 night in Feb 2024

10/10 Excellent

Wenbo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Grace

Disliked: Cleanliness
Everything seems very worn down and not that clean. The phone downstairs didn't work but the one upstairs is fine. The loft area did look nice not too much else I could give kudos to.
Stayed 1 night in Feb 2024

10/10 Excellent

Isheta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient walking distance to Banff town centre
Stayed 1 night in Feb 2024

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall really enjoyed our stay - the entire experience was cozy and comfortable.
Stayed 1 night in Feb 2024

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Kevin

Traveled with partner
Had to pay &15 to park in their parking lot. Room was clean, but furniture was old. In need of updating. Carpet was worn in places. The Keg was next door. That was handy. Won’t stay there again.
Stayed 1 night in Feb 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Feb 2024

8/10 Good

Richard, Red Deer

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff were great, super accommodating, rooms were reasonably clean, the age of the hotel is most certainly showing in certain areas but reflected in the savings per night. Was mostly quiet depsite someone in the somewhat early morning deciding everyone should hear their loud car stereo. Nice distance for walking to the shops and restaurants not too far.Would definitely consider staying here again.
Stayed 2 nights in Feb 2024

10/10 Excellent

MARK

Liked: Cleanliness
Stayed 1 night in Feb 2024

4/10 Poor

Keegan

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
We booked the hotel based on having a hot tub after a cool evening outside. It wasn’t noted anywhere that the hot tub was closed. We didn’t get a chance to use it due to it being closed. The TV didn’t work in our room
Stayed 1 night in Feb 2024

10/10 Excellent

Cole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fireplace loft was cozy!
Stayed 1 night in Jan 2024

6/10 Okay

Maurice

Liked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice. The best hotel so far that we check-in.
Stayed 1 night in Jan 2024

6/10 Okay

Selena

Liked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Yang

Traveled with family
Disliked: Staff & service
Good
Stayed 2 nights in Jan 2024

10/10 Excellent

Hunter

Stayed 3 nights in Jan 2024

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Tony

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Natalie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the property and convenient parking close to room access!
Stayed 2 nights in Jan 2024

10/10 Excellent

nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The loft style accommodations was very nice.
Stayed 2 nights in Jan 2024

6/10 Okay

Chelsey

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Francis

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Customer service was poor though the hotel was clean but i rather havebgood customer service than a clean place because the staff represents/is the face of the hotel. Will definitely not recommend it based on customer service experience as i am from a minority group and felt like i was not treated right.
Stayed 1 night in Jan 2024

8/10 Good

Felix

Stayed 1 night in Jan 2024

4/10 Poor

Dustin

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Loud rooms, fridge was broken. Left personal items in my room and staff never got back to me about them
Stayed 1 night in Dec 2023

2/10 Terrible

Cole

Stayed 1 night in Jan 2024

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Lucinda

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Brianna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff was friendly and efficient. Room was clean but outdated. Door didn’t seal properly and let in a lot of cold air. It was nice but smaller than expected from pictures.
Stayed 2 nights in Dec 2023

8/10 Good

Noah

Stayed 1 night in Dec 2023

10/10 Excellent

Itzel Adriana

Stayed 3 nights in Dec 2023

10/10 Excellent

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and comfortable. The staff were accommodating and friendly. The location was very walkable, and the price was reasonable. I’d definitely stay again.
Stayed 1 night in Dec 2023