Ratings based on 363 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
85% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Friendly staff, mountain retreat, dusty rooms

Posted Sep 20, 2014
Pros: As stated already - the staff were awesome and the scenic views were great from outside the hotel :).
Cons: The dust factor and the dirty shower curtain.
Location: Location was great, easy walk into the town centre. Great trails through the trees right across the road, easy access to the highway and Banff.
My friend and I stayed two nights at this hotel in Canmore. It was a very pleasant stay due to the convenient location and very friendly and helpful staff. Some downfalls - VERY dusty rooms, I went to plug my phone in and plug the mini fridge in for use and found an inch of dust on the power outlets, behind/on the lower bed frame and behind the desk. The shower curtain was also stained with a makeup faceprint (Sorry staff I forgot to mention this!). We were given a generous discount after talking about the dust as well as about my broken sleepjumber bed. Seriously great customer service response - we are pretty easy going travellers but left feeling very "heard" and were relieved not to have to overly complain to have things dealt with. I would recommend this hotel for the front desk staff alone, we were always greeted with warmth, great tips on where to go in town and even a recommendation for late night onion ring poutine - so bad but so good!
4 out of 5
Recommended
for Families
by A verified traveler

Nice view of Mountains

Posted Sep 17, 2014
Pros: Sleep number beds, nice restaurant.
Cons: Hot tub has been under renovation for over a year
Location: Near the mountains
It was a good experience. the staff was very nice. there were a few things that needed to be fixed. the floor in the elevator needed repair. the lobby washrooms needed some paint.
1 out of 5
by A verified traveler from Newfoundland

Herrendous

Posted Sep 15, 2014
Filthy carpeting in hallways. Dirty garbage bins in room. Garbage not emptied in daytime. Hairs left on floor in bathroom. Spoke to front desk clerk about issues and nobody even came to speak to us about it. No fridge in room. Couldn't fill up bucket with ice as it was filthy. Price was about same as I would pay at Bellagio, Las Vegas and believe me, don't ever mistake this place for the Bellagio. Upset and disappointed. Moved on to another hotel. Cheaper and in immaculate condition.
3 out of 5
by A verified traveler

Expensive

Posted Sep 5, 2014
Pros: Nice view
Cons: Pool, bed instruction provided, we didn't sleep well, no fridge or micro wave
Location: Drive to banff
Didn't like the beds they were very hard ,were told on departure about the remotes that are for beds, no explanation Nowhere in room, no fridge .very expensive for what you get
3 out of 5
Recommended
for Everyone
by A verified traveler from delta bc

Working in Banff

Posted Sep 3, 2014
Great service at the front desk and clean room the only drawback was no beer / bar fridge in the room lots of parking
2 out of 5
by A verified traveler

Terrible beds.

Posted Sep 2, 2014
Pros: Easy to find.
Cons: Fix the beds, replace the carpet.
Location: Needs some upgrading.
Beds were extremelty uncomfortable. Carpets were stained, hot tub wasn't operational.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Aug 31, 2014
This hotel was really nice. Had an amazing view too. The rooms were very clean and very nice. Staff were great and very helpful.
2 out of 5
by A verified traveler

Overpriced for what you get.

Posted Aug 26, 2014
Hotel is dated. Did not feel there was value for cost of stay. Hot tub out of service. Hallway carpeting covered in stains. Too much $$ for level of property.
5 out of 5
Recommended
for Families
by A verified traveler from Edmonton

Awesome Hotel

Posted Aug 25, 2014
Pros: How good the staff was, where it was situated, all the hotels were no more than 3 levels so it feels so open, and the views. Wow!!!
Cons: We needed more garbage bins outside as with a dog we needed them. But the outside of the hotel was really well maintained.
Location: A really nice British Pub , where the food was awesome. A micro brewery tour. Plenty of places to hire bikes or go and do adventure sports
This was our first stay in Canmore as usually we stay in Banff. We planned to bring our 10 week old Doberman puppy with us. We couldn't find a reasonable hotel in Banff for our dog, two teenage daughters , my husband and myself, so looked at Canmore. What a gem. It said on the website that the hot tub was not working and there were signs at reception telling us also , so we were prepared. Check in was so easy I thought something was wrong. The room was good , clean and comfy, with a exit close by for us to nip the dog out for the bathroom. Canmore was beautiful and a lot quieter than Banff. There is a A&W across the road for breakfast, even though they did do breakfast in the hotel. Plenty of well known resturants on the main road, and some nice little shops and cafes. We were able to walk around Canmore w ith the dog and we could sit outside Starbucks for coffee. Everyone we met were nice , it was so relaxing, Plenty of well known shops, Canadian Tire, Save On Food, Safeways etc, and the usual quaint stores. When we arrived at the hotel our Television was not working, the staff worked really hard to fix it, at one point asking us if we would like to change rooms. We declined as we really didn't feel we needed the TV. The staff continued to work on our cable connection away from the room and fixed the TV.. If you want a quiet but really nice hotel I would recommend this one. My girls loved the swimming pool and it was open quiet late
4 out of 5
Recommended
for Everyone
by A verified traveler

need to replace hallway carpets - heavily stained

Posted Aug 21, 2014
Cons: stained hallway carpets
Location: good location
one night only so hard for me to write about anything - hotel was OK