Ratings based on 321 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
86% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Great Gateway to Banff

Posted Aug 2, 2015
Best hotel bed I've ever slept in, loved Can more as a a launching point for our Banff vacation
5 out of 5
Recommended
for Everyone
by A verified traveler

Very, very nice!

Posted Aug 2, 2015
We did enjoy our stay immensely and would not hesitate to stay again. Thank you!
3 out of 5
by A verified traveler

good location and good parking

Posted Aug 1, 2015
Pros: good location, great parking, allows pets
Cons: housekeeping, room decor, bed, pilllows, cot and overall price for value
Location: great location near downtown Canmore and near highway so you can access sites very easily
room was dark and outdated, bed not comfortable, cot supplied was ancient and no sheet on top of it despite our asking, housekeeping would come at 8-9 and if you weren't ready they never came back, toilet paper not replaced broken shampoo dispenser left out and left exactly where we put it still broken
Comment from Hotel Management
Aug 3, 2015 by Coast Canmore, Hotel Management
Thanks for staying with us, we work hard to make our guests happy. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from maryland usa

Nice hotel and clean

Posted Jul 28, 2015
Wish they had refrigerator and microwave too. Room was clean and nice
Comment from Hotel Management
Aug 3, 2015 by Coast Canmore, Hotel Management
Thanks for staying with us, we work hard to make our guests happy. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Very nice hotel.

Posted Jul 27, 2015
Pros: Great Location Great room.
Cons: nothing
Location: Everything we wanted was close.
Only 45 minutes from Lake Louise and the start of the Ice Fields Parkway.
Comment from Hotel Management
Aug 3, 2015 by Coast Canmore, Hotel Management
Thanks for staying with us, we work hard to make our guests happy. We appreciate your feedback!
3 out of 5
by A verified traveler from Calgary

Good stay...once we FINALLY checked in!

Posted Jul 27, 2015
Pros: Pleasant front reception. Clean and comfortable rooms
Cons: Better planning to ensure enough staff on.
Location: Near main street. Downtown is well within walking distance and fairly easy entry and exit.
Overall it was a pleasant stay at the hotel; the room was clean, and comfortable, but with some noise coming from the fridge. The biggest downfall for my partner and I, and the guests ahead and behind us, was that it took longer than usual to check in...about 30 (++) minutes before we were helped. There was a convention on and we arrived just before 5pm when check-in was to start at 4pm, an hour earlier. I think the majority of the staff, including the manager on at the time, was dedicated to the those attending the hockey convention. The front staff that was attending to the check-ins, Katum, was very pleasant and very apologetic though it was not her fault for what was happening. What was really upsetting is that the manager did come to the desk at one point and made a comment about the line and a single person at the desk, but did not take the initiative to help Katum or the other front staff, whom was checking rooms to ensure they were ready to be occupied. Katum definitely gets an excellent rating from me, but management needs to step it up and either do a better job at planning, especially when there is conference on, or be willing to step in and help his staff when they need it most!
Comment from Hotel Management
Aug 3, 2015 by Coast Canmore, Hotel Management
Thanks for staying with us, we work hard to make our guests happy. We appreciate your feedback!
2 out of 5
by A verified traveler

Good potential, poorly managed.

Posted Jul 26, 2015
Pros: It is a decent hotel in a good location. The restaurant in the hotel was present for breakfast, the staff was courteous and attentive and the food was
Cons: Maybe they have a staffing issue or there is some transition going on, however the bottom line is it currently is not being managed very well.
Location: Close to the rental car, heliport, Highway yet fairly quiet
Stayed here twice as it was in a quiet location handy to where I needed to be. Both times checkin was promised by 4 but was unavailable. An offer to check in and leave our luggage while we had a coffee would have been appreciated. Both check ins were extremely slow, with two people on and only 3 guests in line the wait was twenty minutes. The room cleanliness was sub standard for this Hotel chain and the attention to detail was missing, lack of soap, coffee, AC not working. Fortuneatly I only needed a place to sleep and a shower. This was the first time that I felt we were treated second class when I booked through Expedia.
Comment from Hotel Management
Aug 3, 2015 by Coast Canmore, Hotel Management
Thanks for staying with us, we work hard to make our guests happy. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from edmonton. AB

close to highway. very easy to find.

Posted Jul 25, 2015
good location. perfect choice for the trip to banff. the staff is nice.
Comment from Hotel Management
Aug 3, 2015 by Coast Canmore, Hotel Management
Thanks for staying with us, we work hard to make our guests happy. We appreciate your feedback!
3 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Convenient to city centre.

Posted Jul 24, 2015
Pros: Location
Cons: Better customer service at the front desk. At least pretend to be interested in the people checking in.
Location: Banff and Canmore site seeing
First room smelled like wet dogs. Asked to be moved and second room was much better. Great location, staff basically okay. First person who checked us in was at the desk when we requested a change but was very uninterested, passed us off to another person who talked to himself the entire time he looked for another room - he was clearly aggravated but helpful. Then the first person just walked away with her head in the air - she couldn't have cared less.
4 out of 5
Recommended
for Everyone
by A verified traveler from tokyo,JAPAN

車での利用に便利

Posted Jul 23, 2015
Pros: 車があるととても便利
Cons: 特になし
Location: バンフからも近く、ロッキー観光の宿泊地として利用できます。
レンタカーを借りて旅行中に利用しました。ハイウェイを降りて、わかりやすい場所にあります。 スパーや、ガススタンドも車で近くのところにあり便利です。 部屋もきれいで、広く快適でした。朝晩きれいなロッキーの山に囲まれて素敵なところです。