Ratings based on 772 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
79% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.1 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from London

Lovely hotel - terrible rooms

Posted Jun 28, 2015
Pros: The grandeur of the common areas and the closeness to Lake Louise.
Cons: The bedrooms if they are all as bad as ours - if a room is tiny, old and dirty it should not be used as a room for guests.
Location: 5 mins from Lake Louise and a 15 min drive to Moraine Lake, which is arguably the most impressive of the two.
We were very pleased to drive up to the hotel - very traditional lodge style hotel. Check in staff were very friendly, ample parking and 5 minutes walk from Lake Louise. We were very exited walking through the grand hotel with its bar, lounge area, pool table and grand atmosphere..then we got to our room. I heard the lady that checked us in say to her colleague that she was checking to see if there was a better room available and when we got to our room it was obvious why. We were basically in the box room at the back of the hotel - the room was tiny, tired and not particularly clean either - what a let down. Luckily we didn't spend too much time in the room having already booked dinner out and of course visiting Lake Louise. We were of course disappointed.
3 out of 5
by A verified traveler from Birmingham

Disappointed

Posted Jun 27, 2015
Pros: The exterior of the building, the sitting room, individual members of staff
Cons: 1)customer service, 2) rooms provided with proper ventilation, this is a basic that cannot be excused by the heritage nature of the building.
Location: very near lake Louise, so well located for the main reason for going there, not close to restaurants or shops.
The hotel room we had was tiny, had none of the basics you expect, tea/coffee maker, tv, hair dryer. The room was incredibly warm, even with the window open night and day (night time temperatures outside, 3 degrees, in our room 85 at least!). The room wasn't serviced, bed made etc... Overall was looking forward to this "heritage" building but it's not a place I would return to, despite some pleasant staff and some atmosphere of it's heritage retained in areas such as the sitting room. The impression was given that because it was a "heritage" building some lack of service had to be expected. Well making a bed isn't affected by the building's heritage status. Particularly when the management install a roof top hot tub which didn't seem very heritage to me.
2 out of 5
by A verified traveler from Maryland USA

Disappointing

Posted Jun 25, 2015
Pros: Location, a couple of minutes walking distance to the most beautiful lake.
Cons: Bring modern ammenities .
Some call it charming, I call it old and uncomfortable. On the positive ,only a couple of minutes walking distance to Lake Louise. Breakfast in the restaurant very good.
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Only other hotel close to Lake Louse

Posted Jun 21, 2015
Thankfully we were able to upgrade to a queen size bed, it was a corner room with three big windows otherwise would not recommend the double bed room as it is too small. Good points: Hot tub is great! And it's a walking distance from lake and Fairmont hotel. Not so good points: For the price you pay, it doesn't seem worth it.. It's an old accommodation with old fixtures, some people call it charm but not me! Overall it was better than expected coz I wasn't expecting much.
5 out of 5
Recommended
for Everyone
by A verified traveler

Deer Lodge is awesome.

Posted Jun 19, 2015
My hubby and I enjoyed staying 2 weeks here in June. The staff was incredibly friendly and went out of their way to help. Even the restaurant on site was tasty and great service. I'll be staying here again!
2 out of 5
by A verified traveler from california

Really small and old room at a pricy rate

Posted Jun 17, 2015
Find another hotel if you can. Staff were friendly, though.
2 out of 5
by A verified traveler

Not worth the price

Posted Jun 16, 2015
Staff was nice but old hotel and no air conditioning that was not disclosed on expedita. For the price a real rip off.
4 out of 5
Recommended
for Everyone
by A verified traveler from AZ

It was a pleasant stay. Free wifi and great views.

Posted Jun 16, 2015
Check in was quick, front desk staff was very friendly and helpful. Plumbing was old and noisy, but it added to the charm of the place.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, Alberta

Close to everything in Lake Louise

Posted Jun 15, 2015
Pros: clean, old rustic charm
Cons: I couldn't use my laptop in the room as the outlets are still two prongs but that was no big deal.
Location: hiking, exploring Chateau Lake Louise, canoeing, horseback riding.
We had a very clean room. A great first impression. We hiked at Morraine Lake and then had dinner in the restaurant followed by an evening in the hottub. I just loved the charm of this place and will definitely go back again.
2 out of 5
by A verified traveler from Calgary

Very bad experience.

Posted Jun 6, 2015
Carpet of hall dirty. Smelly stairway. Unconfortable room. No TV, just one light lamp. Very shoddy room.