Ratings based on 503 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful setting

Posted Jun 26, 2014
Pros: Nice peaceful place to stay.
Location: Very close to downtown. Found several restaurants with great gluten free food!
Not many people there when we arrived. Would have liked a back view of the big mountain but we were very convenient to our car and to the front door.
4 out of 5
Recommended
for Everyone
by joel from red deer, AB

Very nice and comfy hotel

Posted Jun 16, 2014
We had a great stay with my family...we enjoyed it...it was a very comfortable hotel with a nice ambiance...
4 out of 5
Recommended
for Everyone
by cookie junior from edmonton

Great family hotel.

Posted Jun 9, 2014
New outdoor hot tub by water slides is great. Hope they keep the wood burning fireplaces they are a must have!!!
5 out of 5
Recommended
for Families
by maverik from Edmonton, AB

Great property near downtown Banff!

Posted Jun 2, 2014
Wonderful family or group oriented property just a few blocks from Banff's mainstreet. Waterslides, pool and hot tub amenities are top notch. Surprisingly comfortable beds both the two queen size beds in the loft and the queen murphy bed on the main floor as well. We were expecting a pull out couch bed on the main floor but the surprise murphy bed was excellent. The full kitchen that was fully equipped came in quite handy while travelling with children. And the extra bathroom in the loft was appreciated by all. All in all a great location and a wonderful property! We will definitely be staying here in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Family Get Away

Posted Jun 2, 2014
Our kids LOVED the water slides and we really enjoyed the outdoor hot tub with a view of the mountains. We will be back :)
2 out of 5
by On Vacation from Edmonton

Resort in need of repair; pet friendly hotel

Posted May 22, 2014
Pros: The location of the resort is excellent and it's surrounded by mountains. The mountain view room is a bit misleading. Free bus pass to get to town for
Cons: Resort needs rennovation- ants easily crawl inside the suite. We called maintanence to spray around the door step. Sofa need replaced -- too soft.
Location: Close to Banff downtown. Just minutes driving-- shopping, bar, restaurant, gondola, hotspring, park.
We stayed for 3 nights. The electronic door knots were not working all the time. We were locked twice. Maintanence has to come to open the door for us. He said the room lock will be replaced after we left. We had a full kitchen, enough utensil to use. Deers were seen at evening time. We stay with a small dog. There is enough space for him to roam around. The wall bed (pull out bed in living room) is comfortable.
5 out of 5
Recommended
for Everyone
by Uncle M from Calgary, AB

Great price, fireplace is nice touch, kitchinette

Posted May 11, 2014
Great staff, a bit spread out layout, but the rooms are good, and the fireplace (wood burning) was nice. The kitchinette was okay, the sink did not work very well, but rest was fine. The fan on the stove did not vent outside, so we set off the smoke detector. The layout was a bit weird - we had to go into the garage to get to the pool from the main lodge, and the pool was a ibt small and old, but it was well kept and clean.
5 out of 5
Recommended
for Everyone
by Charlene from Saskatchewan

Comfortable and affordable

Posted May 2, 2014
The staff was above and beyond helpful. We are a family of five that slept comfortably and were happy with all the facilities that were available. A great family place. We will stay again!!
3 out of 5
Recommended
for Families
by A verified traveler

Very nice, family friendly hotel.

Posted Apr 28, 2014
Pros: Family friendly, kitchenette, location.
Cons: Pool can be more clean. Pool and hot tub can use a reno.
Kids loved the pool and waterside. The shower in the room was great too
4 out of 5
Recommended
for Everyone
by A verified traveler

DOUGLAS FIR RESORT BANFF

Posted Apr 28, 2014
Location: cave and basin, hot springs, hiking, shopping, great food, waterfalls gondola
Very large quarters for 2 adults and 2 kids (11 and 12). they had their own space and bathroom in the 1 bedroom loft. Lots of gorgeous hiking trails and mountain views. Bus was easy to catch downtown and lots of stuff to do for the kids even though a bit older they loved it all.