Ratings based on 597 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Exemplary Hotel Manager

Posted Apr 11, 2015
This Resort is nestled in the beautiful Rocky Mountains in the quaint little town of Canmore, just a few minutes away from Banff. We enjoyed all that the Town had to offer in the way of beautiful scenery, quaint shops and Bistro's. We also had the pleasure of enjoying two beautifully prepared meals in the Habitat Restaurant located on the Resort Property. Our room wow us from the moment we walk in. It was very well laid out with easy access to it from the abundant parking for the road weary traveler. The attention to detail such as house coats and a well stock washroom and kitchen did not go unnoticed. The bathroom shower was impressive with its modern multi function shower heads and massage settings for a tired skiers body. Our room had a full kitchen with a breakfast bar and stools, dishwasher and the most modern of appliances. What impressed us most about our stay was the Hotel Manager Brent who went above and beyond to ensure that we where made to feel comfortable and valued at his Resort. Taking the time from his busy day to personally escort us to our room to ensure everything met our needs and asking us "to please contact him if we needed anything to make our stay more enjoyable". Brent is the type of Manager every Business can only dream of having and one that all Businesses would want to retain. Thank you again for a great weekend, we look forward to staying at your resort again.
2 out of 5
by A verified travelerfrom Calgary, AB

Disappointed by uncleanliness

Posted Apr 8, 2015
Pros: The location
Cons: Cleanliness and attention to detail.
Location: Great location, close to many activities.
We booked a little mountain getaway at The Grande Resort of the Rockies. We got a 2 bedroom suite and the kids were excited to use the waterslide/pool area. However, we were so disappointed and almost disgusted by the cleanliness of the room and hotel. The condo smelt of grease and all the walls, doors and handles were sticky with grease. The floors were dirty and kitchen table had stuck on food from previous visitors. The hallways common area floor had stuff all over it, candy, dirt and more. It was vacuumed up a day after being there. The pool area was quite dirty as well. There was a ton of sand on the bottom of the pool. The stairs up the waterslide were covered in dirt and hair – hardly ever cleaned it looked like. It made us not even want to go in the pool but we did. The kids did enjoy their time in the pool. The room layout was great for us, very spacious but the cleanliness was so bad. We did mention to the front desk twice about the cleanliness and they just said they’d leave a note for the manager, especially about the pool. Not even offering to come attend to our room that we paid quite a lot for. When we were packing up we checked under the bed for any toys that the kids had forgot and discovered something splattered along the bed skirt – what looked like puke that had been there for a long time. This condo was not what we expected and we left disgusted.
2 out of 5
by A verified traveler

Quality has gone down

Posted Apr 6, 2015
Pros: I like the convenient location and the pool is great for kids. The rooms are relatively spacious and nice (when equipped with adequate towels, soap)
Cons: Increased number of quality staff, answer the phone at the front desk, ensure all rooms are fully equipped, keep pool area clean, stocked with towels
This is the second time I've stayed at this hotel and was very disappointed by the overall quality of my stay. From making the online reservation, having it get cancelled on me for no reason and then trying to get through to speak to someone about it was very annoying. Upon arrival, they were short staffed, some rooms were not ready until 6pm and they were not fully equipped with soap, towels, etc. The pool had no towels except for the giant pile of sopping wet ones on the ground. This experience was the complete opposite of the first time I've stayed here. I'm not sure what has changed but it seemed like the majority of the staff were young people who did not care. The manager however, was very accommodating and did everything he could to resolve the issues we were experiencing.
2 out of 5
by A verified travelerfrom Edmonton

No "luxury" in this luxury room

Posted Apr 3, 2015
Cons: My room was small and dirty and did not have the expected incidentals like coffee for the coffee maker or a privacy sign for the door.
This was supposed to be a "luxury" room. It was small, looked out on a tire yard and had no redeeming qualities - no balcony or a fire place. not even a bathtub? With so many hotels to choose from I would never choose this one again.
3 out of 5
by A verified travelerfrom Edmonton, AB

In the heart of canmore

Posted Apr 2, 2015
Older resort (94') Friendly staff Swimming pool for kids is a nice to have although I would question the frequency of cleaning Room OK...cleanliness horrible We stayed 4 nights and the room was serviced not once. We arrived at check in time and our room was not ready for a couple of hours. We received complimentary breakfast after inquiring. In general: a lot of other newer/cleaner places to stay at for the same price. I believe the pool places a lot of financial demand on the hotel.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom calgary,ab

fairly nice hotel

Posted Mar 30, 2015
Boutique suite looks nice and is updated, however the shower handle fell off, there was only a third of a roll of toilet paper-no extra rolls, no coffee provided- but a Keurig machine, our room key stopped working halfway through our stay, and the parking is kinda of terrible!! Nice staff though.
3 out of 5
Recommended
for Families
by A verified traveler

Posted Mar 30, 2015
Pros: Price, pool, water slide
Cons: More staff, more attention to detail - room ammenities
Short staffed and unorganized. Room was missing sheets, dishwasher was full and general up keep could be better.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Red Deer

Best kept Canmore Secret

Posted Mar 22, 2015
Pros: Room, pool, staff, and restaurant.
I booked this room for my husbands birthday and I was very impressed!! The staff was great and they brought us up a bottle of wine as a birthday gift. Room was beautiful. We were very happy with it. Pool was very nice for our family. Enjoyed the hot tub with the walk out to the outside. The restaurant ,The Habitat ,was amazing. Food was great and reliably priced. Only thing we had an issue with was the blue ray play wouldn't work. We did have one of the girls come up and look at it but no luck. Over all we had a fantastic stay at this hotel. I will definitely stay there again!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel stay but some operational issues

Posted Mar 8, 2015
The room I stayed in was one of the hotel rooms and not the suite type rooms with kitchen. The room features were not totally clear to me based on the website description. The room was in a separate building from the rest of the facility, which was good for easy access to the room from the car and quieter; however, being separated from the front desk and amenities such as the pool and fitness room was inconvenient. I was also surprised when I had to request a separate card key for access to the pool and fitness room. My room was very comfortable, clean, spacious, and updated. The major negative was when checking in the front desk staff only recognized a 1 night stay, even though I had already paid for a 3 night stay. This was corrected, but of course the card key for the room door then expired before my 3rd night stay requiring a visit to the front desk for another correction.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 1, 2015
Awesome resort and staff. Would recommend to anyone.