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Reviews of Grande Rockies Resort - Bellstar Hotels & Resorts

4 out of 5
Grande Rockies Resort - Bellstar Hotels & Resorts
901 Mountain St, Canmore, AB

Reviews

7.4

Good

Rating 10 - Excellent. 329 out of 1002 reviews" "
Rating 8 - Good. 301 out of 1002 reviews" "
Rating 6 - Okay. 183 out of 1002 reviews" "
Rating 4 - Poor. 109 out of 1002 reviews" "
Rating 2 - Terrible. 80 out of 1002 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

zeel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction occurring around the hotel, and the hallways looked poorly managed and not clean. Also no wifi the whole stay.
Stayed 2 nights in Apr 2024

6/10 Okay

Erin

Traveled with partner
Liked: Cleanliness, staff & service
Noisy as it backs onto the highway. Also very thin walls amd could clearly hear ppl in room next to us. Lots of children/families. Baseboards had all been ripped off and wallpaper was pealing up the wall. Not what I was expecting, especially for how expensive it was. Wouldnt book here again, but sufficient enough. Walking distance to downtown.
Stayed 2 nights in Apr 2024

6/10 Okay

Laura

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ivy on Apr 11, 2024
Hello Laura, On behalf of the entire hotel team, I would like to thank you for your recent stay with us and also for taking the time to complete our guest satisfaction survey with 3 star rating, hope we can make your stay as perfect as possible next time you decided to come back in the area. Sincerely,IvyGuest Services Supervisor

6/10 Okay

Riley

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Lots of construction. The pool was busy and the entrance to the pool was congested. Limited dining options. The rooms were alright but they are old and some shoddy work in the bathrooms. Ran out of parking onsite. Overall it was an okay stay.
Stayed 3 nights in Mar 2024
Response from Ivy on Apr 11, 2024
Hello Riley, On behalf of the entire hotel team, I would like to thank you for your recent stay with us and also for taking the time to complete our guest satisfaction survey with 3 star rating. It is normally busy on weekends and I understand it gets congested in the pool area as we share the building facilities to other property management companies/guests in the building. However, the renovation was scheduled early this year to be ready for the upcoming peak season and we apologized if that happened during your stay. Hope we can make your stay as perfect as possible next time you decided to come back in the area with our new look!Kind Regards,IvyDual Property Guest Services Supervisor

6/10 Okay

Carla

Disliked: Staff & service
Construction around property and the staff did not explain how certain things worked. They did not even have uniforms/name tags on.
Stayed 2 nights in Mar 2024
Response from Ivy on Apr 11, 2024
Hello Carla,On behalf of the entire hotel team, I would like to thank you for your recent stay with us and also for taking the time to complete our guest satisfaction survey with 3 star rating, hope we can make your stay as perfect as possible next time you decided to come back in the area. Sincerely,IvyGuest Services Supervisor

2/10 Terrible

Temina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Eva

Traveled with group
Liked: Cleanliness, property conditions & facilities
We rented a 2 bedroom suite for a girls trip. The suite had a nice layout, it was spacious and cozy. However, the floors was very dirty and the kitchen lacked many essentials ( i.e there was only 2 bowls, 2 wine glasses, 1 champagne flute. Not well stocked.
Stayed 2 nights in Mar 2024

8/10 Good

Kristen

Traveled with family
Liked: Cleanliness, amenities
Everything was pretty good aside from the fact that there was construction going on at the time we stayed which wasn’t disclosed until the day before we arrived. Pool facility was fun for the kids but needed more seating and the hallway to get to the pool was very tight.
Stayed 2 nights in Mar 2024
Response from Ivy on Apr 11, 2024
Hello Kristen,On behalf of the entire hotel team, I would like to thank you for your recent stay with us and also for taking the time to complete our guest satisfaction survey with 4 star rating. The renovation was scheduled early this year to be ready for the upcoming peak season, we apologized if it was not communicated in advance due to changes in the anticipated schedule. Hope we can make your stay as perfect as possible next time you decided to come back in the area! Sincerely,IvyGuest Services Supervisor

6/10 Okay

Julie

Stayed 3 nights in Mar 2024

6/10 Okay

Kaitlyn

Traveled with family
Liked: Staff & service
Overall stay was good. The suite was nice to have two bedrooms for a family of 4 with a kitchen and space for kids to play away from the beds. Disappointed in the cleanliness. Showed up to our room and the bbq had not been cleaned, it was still opened with open bottle of bbq sauce and used plates, tongs, napkins sitting on it. The room could use a few just maintenance things which would probably help the cleanliness feel of the place.
Stayed 2 nights in Mar 2024

8/10 Good

Jennifer

Stayed 1 night in Mar 2024
Response from Ivy on Apr 11, 2024
Hello Jennifer,Thank you for sharing your recent stay with us here at The Grande Rockies Resort. We appreciate the 4 star rating. We hope to see you again when your travels bring you back to the area. Have a lovely year ahead!Kind Regards,IvyGuest Services Supervisor

8/10 Good

Marita

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Stayed 1 night in Mar 2024
Response from Ivy on Apr 5, 2024
Hello Andrew,We sincerely appreciate the 5-star rating you gave us and we hope you had a relaxing stay with us. Hope to see you again next time you come back in the property.Have a great day!Kind Regards,IvyGuest Services Supervisor

10/10 Excellent

Singh

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Ivy on Apr 11, 2024
Hello Singh,Thank you very much for taking the time to complete a guest survey. I am delighted to learnthat we were able to leave a positive and lasting impression on you during your stay with us.Our goal is to provide you with exceptional service and to ensure that each one of your stays with us is a most pleasant and memorable one. Kind Regards,IvyDual Property Guest Services Supervisor

8/10 Good

Sherry

Liked: Cleanliness, staff & service
Beautiful view of the mountains. Clean room but quite dated and tired
Stayed 1 night in Mar 2024
Response from Ivy on Mar 14, 2024
Hello Sherry, Thank you very much for taking the time to complete a guest review. I am delighted to learnthat we were able to leave a positive and lasting impression on you during your stay with us.We are in the process of refurbishment and hopefully you get to experience it next time you decided to stay in the property. Hope to see you in the future, have a great year ahead!Kind Regards,IvyGuest Services Supervisor

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ivy on Mar 13, 2024
Hello Alejandra,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and we sincerely appreciate the 5 star rating! Thanks again and have a wonderful year. Sincerely,IvyGuest Services Supervisor

6/10 Okay

Jillian

Disliked: Property conditions & facilities
Other than the waterslide not being on in the morning when the pool opened, and our coffee maker in the room being broken, the hotel is in a great location. Front desk staff were slower to get us checked in and morning staff was on her phone scrolling when I needed to talk to her.
Stayed 2 nights in Mar 2024

8/10 Good

Heidden

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, but some guests may too load. Thank you
Stayed 1 night in Mar 2024
Response from Ivy on Mar 13, 2024
Hello Heidden, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and we sincerely appreciate the 4 star rating! Thanks again and have a wonderful year. Sincerely,IvyGuest Services Supervisor

8/10 Good

Jaron

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was convenient and everything we needed for arrangements while we were visiting the area were there. The service when we first came to check in seemed a little short with us, but there were no issues. We really appreciate the facilities you had to offer, and we enjoyed our stay :)
Stayed 2 nights in Mar 2024

10/10 Excellent

Joanne, Saskatoon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and close to all amenities
Stayed 2 nights in Mar 2024
Response from Ivy on Mar 13, 2024
Hello Joanne, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. Hope to see you again if you decided to visit the property. Sincerely,IvyGuest Services Supervisor

6/10 Okay

Jocelynn

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Restaurant is excellent. Coffeemaker overflowed on 2 attempts. Dishwasher was leaking. Floor was black with dirt which we discovered when cleaning up the water.
Stayed 2 nights in Mar 2024

10/10 Excellent

Samir

Stayed 1 night in Feb 2024

8/10 Good

Mahesh

Stayed 2 nights in Mar 2024

10/10 Excellent

Daren, Calgary

Stayed 1 night in Mar 2024

6/10 Okay

Teri

Stayed 2 nights in Feb 2024

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Roxanna

Disliked: Cleanliness, staff & service, property conditions & facilities
Late check in and early check out. No change rooms for pool. We stayed and annex and was extremely inconvenient to go to the pool. Staff was unfriendly and unhelpful. Asked for extra robes and towels as we were 4 and they only had 2 in the room. Said they’d bring things to room and never came. We will not be staying here again
Stayed 1 night in Feb 2024

6/10 Okay

Danielle

The Good: location, mountain view, fireplace in room. The Bad: bed runner had stains. Mattress needs to be replaced - divots (295). Room wasn’t especially soundproof. Annex building inconvenient when room key stopped working and I had to walk to main building.
Stayed 2 nights in Feb 2024

8/10 Good

Naomi

Traveled with family
Liked: Cleanliness, property conditions & facilities
Liked the pool.
Stayed 1 night in Feb 2024

10/10 Excellent

kelsie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great amenities!
Stayed 1 night in Feb 2024

8/10 Good

Leon

Stayed 3 nights in Feb 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Amber

Stayed 2 nights in Feb 2024

4/10 Poor

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms smelt like strong air freshener that was trying to hide something. Hotel is very run down. Kids enjoyed the pool
Stayed 1 night in Dec 2023

10/10 Excellent

Viktoriya

Liked: Cleanliness, staff & service, property conditions & facilities
I like the pool and the underground parking. As well as convenience to get to banff
Stayed 2 nights in Feb 2024

8/10 Good

Lisa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. Huge rooms.
Stayed 1 night in Feb 2024

6/10 Okay

Shareen

Traveled with group
It was just okay, seemed unorganized and a little run down
Stayed 2 nights in Feb 2024
Response from Ivy on Feb 8, 2024
Hello Shareen, Thank you for sharing your feedback on your stay with us here at Grande Rockies resort, it is feedback such as yours that helps us to determine where improvements to our services or amenities may need to be made. We appreciate your honest thoughts about the condition of the suite you were in. Please be assured we will address your concerns with the appropriate departments. We will take a look of the the key programming, thank you for letting us know so we can be of better service next time.Sincerely,IvyGuest Services Supervisor

8/10 Good

Kyle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property had an awesome restaurant and pool facilities
Stayed 2 nights in Feb 2024
Response from Ivy on Feb 8, 2024
Hello Kyle,It was our pleasure welcoming you and your family to The Grande Rockies Resort. We are thrilled that your experience was great and you rated us 4 stars. On behalf of all of us, we thank you so much for this fabulous review. We look forward to welcoming you all again soon.Warm Regards,IvyGuest Services Supervisor

8/10 Good

Jamie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was good. We stayed in the annex building and not sure we would ever again. We would try for the main hotel. The parking was awful. We have an suv and there was next to no parking spots to accommodate that. If you came back after supper there were no spots. The main hotel looked great though.
Stayed 2 nights in Jan 2024
Response from Ivy on Feb 8, 2024
Dear Jamie, Thank you for your recent review with specific examples of where we failed to meet your expectations on your recent visit. Our Mission is to provide excellent guest experiences. We have taken your feedback on board and will strive to make improvements accordingly. And we hope to see you back again. Warm regards,IvyGuest Services

10/10 Excellent

Martin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fab place, stayed multiple times Indoor/ Outdoor hot tub the best Great pool area Multiple restaurant within 5 minute walk Great for our family, every time,
Stayed 2 nights in Jan 2024
Response from Ivy on Jan 29, 2024
Hello Martin,We sincerely appreciate the amazing review and loving the pool and restaurant in the property. Have a lovely year ahead, hope we get to see you again next time you come back to Canmore!Kind Regards,IvyGuest Services Supervisor

8/10 Good

Marguerite

Stayed 7 nights in Dec 2023
Response from Ivy on Feb 8, 2024
Hello Marguerite,It was our pleasure welcoming you and your family to The Grande Rockies Resort . We are thrilled that your experience was great and you rated us 4 stars. On behalf of all of us, we thank you so much for this fabulous review. We look forward to welcoming you all again soon.Warm Regards,IvyGuest Services Supervisor

2/10 Terrible

Jason

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Won't stay again.
We thought we were staying at the main lodge, but we are at the side building, which is pretty old and outdated. The entrance to the swimming pool is very tight, and no room to change. Disappointed with the amenities. The location of the hotel is close to the trains, which was noisy throughout the night. Not a resort of any kind!
Stayed 3 nights in Jan 2024
Response from Ivy on Feb 8, 2024
Hello Jason, Thank you for sharing your feedback on your stay with us here at Grande Rockies resort, it is feedback such as yours that helps us to determine where improvements to our services or amenities may need to be made. We appreciate your honest thoughts about the condition of the suite you were in. Please be assured we will address your concerns with the appropriate departments. Thank you for letting us know so we can be of better service next time.Sincerely,IvyGuest Services Supervisor

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing value.
Stayed 2 nights in Jan 2024
Response from Ivy on Jan 29, 2024
Hello Jeremy, We sincerely appreciate you taking time to make a review and having an amazing stay as with us. Have a lovely year ahead, hope we get to see you again next time you come back to Canmore!Kind Regards,IvyGuest Services Supervisor

8/10 Good

Pryce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ivy on Jan 29, 2024
Hello Pryce,Thank you for providing us a 4 star rating. We are glad yo had an amazing stay with us!Have a great year ahead looking forward to hosting yo again in the future.Kind Regards,IvyGuest Services Supervisor

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Lackluster
We stayed In the annex building and were not impressed. The room was mostly clean, however there was a fairly thick layer of dust on top of the headboards. The dial to change the temperature of the shower was broken, and the hair dryer died after 5 minutes. There are no change rooms in the main building for the swimming pool, so we had to use the washrooms, which were sopping wet along with the hallway leading up to the pool. The pool itself was ok, but a total echo chamber so was extremely loud when busy. One of our kids didn't want to be there at all. The inside to outside hot tub was pretty nice, however. We might try the main building sometime, but will not be returning to stay in the annex building.
Stayed 2 nights in Jan 2024
Response from Ivy on Feb 8, 2024
Hello, Thank you for your recent review with specific examples of where we failed to meet your expectations on your recent visit. Our Mission is to provide excellent guest experiences. We have taken your feedback on board and will strive to make improvements accordingly. And we hope to see you back again. Warm regards,IvyGuest Services

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and easy, front desk clerk very friendly. Hotel close to amenities. Also close to the train tracks, but you never heard a train. The hotel was busy, but you couldn’t hear anyone in the halls. Very pleasant stay
Stayed 1 night in Jan 2024
Response from Guest Service Management on Jan 8, 2024
Hello Heather, We are so pleased to hear you enjoyed your stay with us! If in future there is anything we can do for you to bump your experience from a 4 to a 5 out of 5 please let us know as we take improvement and guest satisfaction very seriously!

2/10 Terrible

Adam

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The lock on our door broke and we were unable to get into our room (which had my wallet, car keys, everything inside) for 2 hours. After going swimming me and my 5 year old daughter were unable to access our room with the key card. We had to walk back and forth to the main building several time for the cards to be remade. We had come from the pool so had wet hair and not appropriate cloths for the winter weather and nobody was able to help us. When someone did help us after 30 minutes they just tried my card again and said we need maintenance. We waited 1.5 hours (!) for maintenance to get us access to our room. I had a very cold, hungry and tired 5 year old who’s one night in the mountains was completely ruined by the ridiculous amount of time that we needed to wait for maintenance to get us into our room. Awful experience!
Stayed 1 night in Jan 2024
Response from Guest Service Management on Jan 8, 2024
Hello Adam, I'm sorry to hear that your experience with us wasn't what you'd hoped for. While things like this happen, and are unexpected our maintenance team worked as hard and as fast as they could to get you and your daughter back into the room. When management was informed you were locked out with a 5 year old after coming from the pool we did provide you with a 30% refund. For instances like these - they are uncontrollable on both ends - and we did get you access to the room and provided a refund. We understand that doesn't take away from your experience and we are sorry that it seems we didn't do more than we could have. Please know if you chose to stay with us in future we take all this as a learning experience to enhance future stays, and yours will be all the better for it.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here a few times before like the property- Shower didn't work but kids loved the pool
Stayed 1 night in Dec 2023
Response from Ivy on Jan 29, 2024
Hello Robert, We sincerely appreciate the amazing review and loving the pool. We hope we were able to fix the shower while you were here. Have a lovely year ahead, hope we get to see you again next time you come back to Canmore!Kind Regards,IvyGuest Services Supervisor

6/10 Okay

Shaun

Traveled with group
Parking was not great for the separate building, from the main. Spaces were small and not enough for the potential amount of guests. We made it work. The pool area felt run down and/or dated. Everything seemed adequate although we didn’t receive cleaning services for the stay. To be expected, over Christmas day and Boxing day.
Stayed 2 nights in Dec 2023

8/10 Good

Tryphena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean and reasonably priced. Fine for a night!
Stayed 1 night in Dec 2023
Response from Ivy on Jan 29, 2024
Hello Tryphena, We sincerely appreciate the amazing review and loving the convenience and affordability of our property. Have a lovely year ahead, hope we get to see you again next time you come back to Canmore!Kind Regards,IvyGuest Services Supervisor