Ratings based on 1,626 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
83% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Cakgary, AB

Easy to find

Posted Jan 24, 2015
I will be staying there again. Very easy hotel to find. To has everything we need to stay there
3 out of 5
by A verified traveler

Not my best stay.

Posted Jan 24, 2015
The room that was offered on Expedia was a separate building away from the pool. Hard to take kids to the pool when you have to walk across a parking lot in winter. So had to upgrade for 40 dollars more to be in the main building. Room was ok but is fairly aged and can hear lots of noise between rooms, the hallway and other rooms.
2 out of 5
by A verified travelerfrom Alberta

Very dissatisfied

Posted Jan 23, 2015
Pros: The beds were comfortable.
Cons: The staff could be friendlier and the flooring in the rooms updated.
Location: We were there for a convention and it was close by
Staff were unfriendly. They did not acknowledge us unless we spoke first. The flooring in the room was old and cheap. The floor creaked. Overall the room was old and cheap.
2 out of 5
by A verified travelerfrom Edmonton, AB

Not that good

Posted Jan 20, 2015
We stayed for two nights to go skiing. We got there after 4, and the room wasn't ready, so we waited for about 20mins, when we got to our room, the floor was wet around the bed, and smelled like vomit. The next day, despite being out all day, no cleaning service. We stayed in the Swiss village, very noisy and a bit run down. Seen the other rooms in the main lodge and they were much better. I will most likely not stay here again.
1 out of 5
by A verified travelerfrom calgary

Loud room, unsympathetic staff

Posted Jan 19, 2015
Room was positioned directly to open to main entrance (room 156) and open stairwell to bottom floor. Heard every single patron come and go (wearing ski boots in the morning)including conversations as this was a common area. The walls were paper thin and management told us they had to put us in that room as hotel was full.Parking lot was so full we could not get out in the morning. We were told that it was not something in their control. Managment was VERY non apologetic and only said sorry we did not enjoy our stay AFTER I said how inappropriate it was to be making excuses to an unhappy patron. I have never written a bad report about a hotel before.Will not return to this one again. Paid. $125
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary, Alberta

Exceptional value!

Posted Jan 19, 2015
Pros: Quiet. Excellent pet amenities.
Location: This hotel is about a 20 minute walk to downtown. They offer a free pass for the Banff Roam bus service, which is quite handy. It is quiet.
We were out in Banff for a weekend of snowshoeing with the dog, and stayed at this hotel for the first time. The rooms look like they were recently renovated with new furniture and carpet, the were was a balcony with absolutely stunning mouton views (would be great for the summertime), and had excellent doggie amenities. There were water and food bowls, a large doggie bed (which our dog loved), a MilkBone treat, and a rope toy. The hotel is very quiet (no partiers making noise, no noise from the train tracks or highway). We are definitely making this our "go to" place to stay!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with good amenities

Posted Jan 19, 2015
Pros: Outdoor hot tub. The downstairs pub was nice also
They have recently renovated the rooms, which makes the stay much more pleasant. The outdoor hot tub is fantastic and the staff was very friendly.
3 out of 5
Recommended
for Everyone
by A verified traveler

Affordable hotel in Banff

Posted Jan 16, 2015
Inns of Banff is affordable, staff is good, rooms are dated but clean. Good outdoor hot tub.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Jan 10, 2015
Incredible Pools (indoor and outdoor). Great price, great location.
2 out of 5
by A verified traveler

Stay somewhere else

Posted Jan 9, 2015
Hotel staff are unfriendly and not helpful, long waits at reception, really confusing hotel layout, and parking is a nightmare.