Ratings based on 1,856 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
83% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from vancouver

Good Location No AC

Posted Jul 24, 2015
Exceptionally confusing layout. No air conditioning. Exterior very poor quality old siding. Nice outside hot tub with view of mountains . Couldn't find pool. Come with yarn or breadcrumbs to help navigate hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from ottawa

Expensive but what ' s with the mattresses

Posted Jul 23, 2015
No A/C, just a little desk fan Matresses make noise as soon as you move, kept me awake But loved the hot pool!
2 out of 5
by A verified traveler

Terrible hotel only thing good were the views

Posted Jul 22, 2015
Bathroom ceiling was covered in mold and rooms were paper thin walls
5 out of 5
Recommended
for Everyone
by A verified traveler from quebec

Excellent installations, ok location

Posted Jul 22, 2015
Great hotel, nice view. But a bit of a walk to town (10-15 mins). But good price and service nonetheless. Has all u need for a good hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, AB

outdoor hot pool

Posted Jul 22, 2015
The place is fine, a little old but clean. Three restaurants to choose from and a outdoor hot pool which was the highlight for me. For that convenience alone I would stay again
2 out of 5
by A verified traveler

Posted Jul 21, 2015
Run down and added costs upon arriving at the hotel. You book the hotel on Expedia expecting one thing and then arrive and find yourself getting something different. I was very disappointed and will not be staying there again.
2 out of 5
by A verified traveler

Don't stay here!

Posted Jul 20, 2015
Bathroom was not clean. No air conditioning. Extremely noisy ALL night long. Did not clean the room or bring fresh towels in between nights. Restaurant is closed during the day. Could not get room service. Overall very disappointed.
4 out of 5
Recommended
for Everyone
by A verified traveler

Asian Soup

Posted Jul 20, 2015
Pros: View, room size.
Cons: Cleanliness! DIRTY FLOORS Install an exhaust fan in the bathroom.
Location: Lots to do in Banff
Apparently this hotel is where the busloads of foreigners were dropped-off. They are noisy and superfluous... The room was very dirty, carpets dirty, no exhaust fan in the bathroom and no Air Conditioning. It was 85 degrees+ inside the room when we arrived, but the balcony and view was extraordinary. No outside furniture however!!! Had to leave the sliding door and window open and run the fan all night to cool down the room.
3 out of 5
Recommended
for Everyone
by A verified traveler

Loved the complimentary Roam bus pass around town.

Posted Jul 20, 2015
Loved the complimentary Roam bus pass we used to go around the Banff town. The hot tub was close to our room and was great experience for our baby. Didn't like the fact that the people who stayed next to our room was very loud for the two nights we stayed. But the rooms were comfortable and loved the atmosphere of the inn.
3 out of 5
Recommended
for Everyone
by A verified traveler from manitoba canada

nice room hotel needs facelift

Posted Jul 17, 2015
Pros: Location, room large with balcony, some rooms have mountain views. Outdoor hot pool
Cons: update indoor pool area
Location: close to restaurants and stores
close to amenities, room nice size and clean.Beds comfortable. hotel setup is confusing to get around in. Indoor pool old and needs a facelift and good cleaning. Hot tub not operational, outdoor hot pool closed for cleaning. room overpriced.