Ratings based on 430 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
91% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Average hotel close to shopping

Posted Jul 25, 2015
We would like to see full length mirrors, the hotel is outdated and needs upgrading. The staff were nice, so was the hot tub.
4 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg, MB

Clean and comfortable!

Posted Jul 22, 2015
Stayed 1 night, convenient location on the strip, easy walk access to all shops and restaurants.
3 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Hotel in Banff, Canada

Posted Jul 21, 2015
Pros: This is in a really excellent location on Banff Ave. w/i walking distance of "town."
Cons: Freshen/update appearance/colors ... and make concessions to "most" guests vs. the minority of some commercial accounts.
Location: Restaurants, shops, etc. are packed into a rather compact area in a resort type setting.
Not knowing some hotels are probably 50 years old (and look it inside) it is easy to choose a hotel by photos and while you'll get what you "see," you can't/won't see age in photos. The hotel staff was all very nice and eager to please guests ... but the facility is just old and tired ... and of course "parking" is very cramped and some thoughtless commercial 1 ton dual lee trucks saw nothing wrong in taking two spaces parking further adding to the congestion and the hotel staff doesn't want to alienate anyone ... and don't realize that more of their guests are further inconvenienced and will choose to go elsewhere next time ... as they don't "disturb" the owner/operators of commercial vehicles jockeying for a position to park.
1 out of 5
by A verified traveler from YVR

Cleanliness is the major issue here.

Posted Jul 4, 2015
Bed bugs in the room. No receipt issued from hotel if you book through Expedia.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location and fabulous restaurant

Posted Jun 28, 2015
Pros: Everything.
Location: A short walk from the centre.
Within a short walk of the town centre. Free parking. All staff were friendly and very helpful. Comfortable room, not huge but plenty of storage space. We ate dinner in the restaurant one night - the best chateaubriand ever!
2 out of 5
by A verified traveler

The hotel was dated. Beds very uncomfortable.

Posted Jun 28, 2015
Pros: The Staff
Cons: The beds and dated rooms.
Location: Walkable to downtown so you could go out for meals or shopping.
Check in was very easy, but room key did not work so we had to go back to desk and ask them to reset key. Hotel and room were very dated and the bed very old and uncomfortable. The staff was very helpful and nice. We would not stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from C

Aparcamiento gratuito

Posted Jun 25, 2015
No incluye desayuno, te regalan cupones de descuento para su restaurantes pero no los utilizamos por ser costoso. Hay lugares para comer más accesible.
3 out of 5
by A verified traveler

Never again

Posted Jun 24, 2015
Pros: NOT MUCH
Cons: EVERYTHING
First room was nice second was HOT AND STUFFY !!!!!!!!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, AB

Nice affordable hotel

Posted Jun 22, 2015
The hotel was nice a bit outdated but we'll maintained. The staff was very friendly. Our room was a little dirty when we checked in but after talking to the front desk they sent someone up right away to fix the few minor problems. Overall a great place to stay in banff
2 out of 5
by A verified traveler from Poughkeepsie, N.Y.

Short stay at the Irwin

Posted Jun 21, 2015
Pros: The location is pretty central and is a short walk to the downtown area.
Cons: Lobby accessibility, amenities offered guests, parking garage, elevator,late night security in front of the hotel, and front desk attitude.
Location: The location is on Banff Avenue and is within walking distance of all the restaurants and shops in the downtown area.
We booked this room online thinking that we might not be able to find a room available when we arrived in town. We were wrong. There were rooms available in almost every hotel. Unluckily, we also found out we could find a better deal very easily if we had waited. I would suggest that you stay at this hotel only if there is nothing else available.