Ratings based on 1,334 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
77% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.2 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 16, 2015
Pros: very comfortable beds and really liked that it was pet friendly
We had a very positive experience and it's a great place to stay
3 out of 5
by A verified travelerfrom Edmonton

Rude front desk person.

Posted Mar 3, 2015
The servers in the restaurants were great as well as the maintenance gentleman that fixed our heater. Rooms were a little outdated and barroom tile was cracked and chipped there was also rust in the bathtub. The front desk person was rude but the manager comped our breakfast when I mentioned it.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Edmonton

Good amenities and good price

Posted Mar 2, 2015
Pros: Free ski shuttle, cleanliness
Cons: heated pool, continental breakfast
Location: Skiing at Lake Louise was wonderful and skating on the Lake was beautiful!!
Room was clean and comfortable, good food in restaurants, hot tubs are nice, but pool is very cold. Ski shuttle is fantastic
1 out of 5
by A verified travelerfrom Wetaskiwin, AB

for the price I paid why no bar fridge

Posted Feb 28, 2015
Pros: close to the ski hill
Cons: an elavator in building 4
walking up 4 flights of stairs to room really sucked
2 out of 5
by A verified travelerfrom Canada

Just OK

Posted Feb 25, 2015
The room was clean and the there was not much noise, but the room was hot even with the thermostat turned to off for over a day. Their was no air circulation in the room aside from the heating vent which left the area stuffy. The bathroom was not equipped with a fan so this room was foggy after each shower if the door was closed. When checking in the staff at the front desk did not want to give me the room with two double beds like I booked, but a lesser room with a single double bed and a pull out couch. After arguing the point the staff member called the manager and I was told I would get a free upgrade to a room with two queen beds since no two double bed rooms were available, but arrived at the room to find that it was in fact a two double bed room matching exactly the pictures from my online booking.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Edmonton, AB

Good clean hotel

Posted Feb 23, 2015
Clean and close to the lake. Beds were comfortable. Common area and pool is nice.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place, pool closes early

Posted Feb 23, 2015
Only stay in lake louise if you plan on going skiing, if not go to banff.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 21, 2015
Nice place to stay with big pool. Good restaurants inside hotel as well. We were in building two away from the main area but the walk was short and it was nice and quiet.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom pittsburgh, pa

Would definitely stay there again

Posted Feb 20, 2015
Pros: friendliness of staff, good food, accommodating with requests and transportation, decorated tastefully
Cons: needs larger Jacuzzi, too small for such a big place
My husband and I stayed for six days and really enjoyed what a beautiful, hospitable place it was.. We had King room, but bathroom was very small. The room and bed were comfortable and inviting. Would definitely go back, but would try for a room with a larger bathroom.
4 out of 5
Recommended
for Families
by A verified travelerfrom Millet, Alberta

Posted Feb 18, 2015
Pros: Quieter than staying in Banff. Reasonable price. Proximity to Lake Louise.
Enjoyed the property. Restaurant was very good. Serving staff were quick & pleasant.