Lobby lounge

Reviews of Lake Louise Inn

3 out of 5
Lake Louise Inn
210 Village Road, Lake Louise, AB

Reviews

8.0

Very Good

Rating 10 - Excellent. 564 out of 1265 reviews" "
Rating 8 - Good. 365 out of 1265 reviews" "
Rating 6 - Okay. 173 out of 1265 reviews" "
Rating 4 - Poor. 94 out of 1265 reviews" "
Rating 2 - Terrible. 69 out of 1265 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Alexandra

Traveled with family
Liked: Cleanliness
The room is very small for two queen beds and 4 guests. You can hear the people above you and beside you walking around.
Stayed 1 night in Mar 2024

8/10 Good

Shengnan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location
Stayed 1 night in Mar 2024
Response from Michal Srbecky - Front Office Manager on Mar 28, 2024
Dear Shengnan, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

10/10 Excellent

Anand

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lot of options to dine and wine
Stayed 2 nights in Mar 2024
Response from Michal Srbecky - Front Office Manager on Mar 28, 2024
Dear Anand, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed and handy for skiing
Stayed 4 nights in Feb 2024
Response from Nataly - Manager on Duty on Mar 28, 2024
Dear Rachel, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities especially our comfy beds!! We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

8/10 Good

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location but busy at the pool and hot tub. Smores were awesome 👌
Stayed 1 night in Mar 2024
Response from Nataly - Manager on Duty on Mar 27, 2024
Dear Laura, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities such as our Gazebo and its fire place! We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

6/10 Okay

Yang

Traveled with family and small children
The first Impressions is bad smell and our left the item without any reminder or short-term retention. Although it was not a valuable item, it was something we liked very much. I called the front desk to ask if the left-behind item could be found. The front desk guy promised to call back after confirmation, but never responded since then.
Stayed 2 nights in Mar 2024
Response from Nataly - Manager on Duty on Mar 27, 2024
Dear Yang, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am very sorry you forgot an item in your room and we haven't been able to connect. Please send us an email or call us directly and I will personally make sure we look into this. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Quick stay, one night. Everything was great, thanks!
Stayed 1 night in Mar 2024
Response from Nataly - Manager on Duty on Mar 27, 2024
Dear John, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

8/10 Good

Stephanie

Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The room We paid almost $700 per night for should have been much nicer and cleaner.
Stayed 1 night in Mar 2024
Response from Nataly - Manager on Duty on Mar 26, 2024
Dear Stephanie Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. I do apologize if we fell short in terms of cleanliness. I will make sure to pass along your comments to our Housekeeping Team. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 Excellent

Ghazaleh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a short stay with my family. The loft was renovated with all the amenities you need for a home away home. Free parking a nice indoor pool and hot tub and a couple of dining options inside the hotel. My don forgot his boots in the room and the management kindly answered our call very quickly and helped us by shipping them to our address. It is something I have never seen in any of my previous stays anywhere. Highly recommened. Lake Louis is a true gem of Rockies in any season.
Stayed 2 nights in Mar 2024
Response from Michal Srbecky - Front Office Manager on Mar 25, 2024
Dear Ghazaleh, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future

10/10 Excellent

HONG

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no complain at all
Stayed 1 night in Mar 2024
Response from Michal Srbecky - Front Office Manager on Mar 25, 2024
Dear Hong, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Michal Srbecky - Front Office Manager on Mar 25, 2024
Dear Andrew, thank you for choosing the Lake Louise Inn and for taking the time to share your experience. We are disappointed to learn that your stay fell below expectations. We sincerely apologize that you did not feel that you received an appropriate value. We value your feedback and hope we can welcome you back for a stay more exemplary of our standards.

8/10 Good

Kimberley, Calgary

Traveled with family
Liked: Cleanliness, staff & service, amenities
We really enjoyed being nestled in the mountains close to the points of interest. The hotel was decent but showed signs of age. The restaurant food was really good, just keep in mind it’s Lake Louise so it pricey because it’s in the middle of the mountains. I would stay there again. It was much more cost effective the Chateau Lake Louise and close enough to the ice sculptures and lakes. For our walkabout.
Stayed 1 night in Jan 2024
Response from Michal Srbecky - Front Office Manager on Mar 24, 2024
Dear Kimberley, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ski shuttle makes it so easy to get to the ski hill in 10 minutes. The inn has many dining choices plus a full facilities. No need for a car since everything is inside the inn.
Stayed 7 nights in Mar 2024
Response from Michal Srbecky - Front Office Manager on Mar 24, 2024
Dear Robert, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy access to everything in the area. Clean and quiet!
Stayed 4 nights in Mar 2024
Response from Nataly - Manager on Duty on Mar 21, 2024
Dear Michael, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. I am even happier to know you enjoyed the service provided by our super friendly staff. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well centered and easily accessable. Staff are always smiling...kind and willing to assist!!!
Stayed 3 nights in Feb 2024
Response from Nataly - Manager on Duty on Mar 21, 2024
Dear Daniel, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. I am even happier to know you enjoyed the service provided by our super friendly staff. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 Excellent

Brian

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So easy to stay here if you’re skiing at Louise! Condo with loft had enough space for our family and the staff was very accommodating when we checked in.
Stayed 3 nights in Dec 2023
Response from Karen on Mar 19, 2024
Dear Brian, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are happy to know you had a great stay, and enjoyed our newly renovated accommodations and facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Manager

8/10 Good

Alisha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the hotel and really liked the proximity to the ski hill. Breakfast was great! Because we went early in the week, dining options for a family with small children was very limited. Many places closed early or were closed altogether. We would definitely get a room with a kitchenette and pack our own food in the future.
Stayed 2 nights in Feb 2024
Response from Michal Srbecky - Front Office Manager on Mar 18, 2024
Dear Alisha, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The older rooms are definitely in need of a little TLC but considering the price and everything else well worth the stay
Stayed 1 night in Mar 2024
Response from Michal Srbecky - Front Office Manager on Mar 18, 2024
Dear Michelle, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

8/10 Good

karl

Liked: Cleanliness, staff & service, property conditions & facilities
We're in building #4, first floor. Someone needs to clean the outdoor carpet on the walkway in front of the doors. Littered with kleenex, toilet paper pieces, sugar packs, one tooth floss picker, pine needles etc. Looks terrible. Could be cleaned with a shop vac very easily and improve looks. Already mentioned elsewhere, would have loved a hot tub outside somewhere to look at the stars
Stayed 3 nights in Mar 2024
Response from Karen on Mar 19, 2024
Dear Karl, Thank you for staying with us during your recent visit to Lake Louise and for taking the time to review your stay. This is not the level of service we aim to provide our guests with and apologize for the impact this had on your stay. We appreciate you taking the time to share these comments though so we can review them with our housekeeping team to assist us moving forward. We value your feedback and hope you enjoyed the rest of your time in the Canadian Rockies. Kind regards - Karen Assistant Front Office Manager

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful setting!
Stayed 1 night in Mar 2024
Response from Michal Srbecky - Front Office Maanger on Mar 18, 2024
Dear Mary, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice staff
Stayed 1 night in Mar 2024
Response from Nataly - Manager on Duty on Mar 17, 2024
Dear Marina, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. I am even happier to know you enjoyed the service provided by our super friendly staff. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 Excellent

Ben

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was just sad we couldn't get the free breakfast and other offerings as it was only with direct booking unfortunately
Stayed 1 night in Mar 2024
Response from Michal Srbecky - Front Office Manager on Mar 16, 2024
Dear Ben, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

6/10 Okay

Sean

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The deluxe two queen rooms badly need upgrading particularly the beds.
Stayed 1 night in Mar 2024
Response from Karen on Mar 13, 2024
Dear Sean, Thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are sorry to learn that you did not enjoy your overall stay with us, and that you were dissatisfied with the accommodations provided. Although not all rooms are renovated, we have recently completed renovations with many more planned for the near future. Your review is important to us and we thank you for sharing your feedback. Karen Assistant Front Office Manager

10/10 Excellent

Mary Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very accommodating ( especially Alex) great service , courteous and welcoming . We felt very special right away when we check in .. ( after a long drive / flight together with kids) .. the last thing you don’t want is stress .. but this place … make us feel comfortable which every traveler needs to have.. a relaxing experience … thank you guys . Definitely will recommend this place to our friends in Toronto ..
Response from Karen on Mar 10, 2024
Dear Mary, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly employees. We will be sure to pass along your kind words to them. They will be so thrilled to learn that they made a lasting impression on your stay. We value your feedback and hope you enjoyed the rest of your time in the Canadian Rockies, and we look forward to welcoming you back. Karen Assistant Front Office Manager

10/10 Excellent

Gerard

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Lake Louise Inn was a wonderful, comfortable, ideal place to stay for winter activities around Lake Louise. The dining options onsite were a bit inconvenient as there only ever seemed to be one of the 5 options open at a time, but there were excellent restaurants and a pub across the street. The suite was very spacious and cozy. The pool area was clean and pleasant. The fireplaces are not real, which was about the only disappointment, but they still added a nice ambiance. The staff was great. We would definitely come back!
Stayed 6 nights in Mar 2024
Response from Karen on Mar 10, 2024
Dear Gerard, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are happy to know you had a great stay, and enjoyed our newly renovated accommodations and facilities. We appreciate you taking the time to share these comments though so we can review them with our team to assist us moving forward. We value your feedback and hope you enjoyed the rest of your time in the Canadian Rockies, and we look forward to welcoming you back. Karen Assistant Front Office Manager

6/10 Okay

George

Traveled with partner
The place is older and rundown the front area is well decored. Looks like motel with little maintenance
Stayed 2 nights in Mar 2024
Response from Michal Srbecky - Front Office Manager on Mar 9, 2024
Dear George, thank you for choosing the Lake Louise Inn and for taking the time to review your stay. We are sorry to learn that you did not enjoy your overall stay with us, and that you were dissatisfied with the accommodations provided. Although not all rooms are renovated, we have recently completed renovations with many more planned for the near future. Your review is important to us and we thank you for sharing your feedback.

10/10 Excellent

Alexandru

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and welcoming staff. Comfortable room. Great on-site dining options. I loved that they still service the room daily, unlike so many other hotels that have abandoned that since the pandemic. Had a great stay. Can't wait to return.
Stayed 2 nights in Mar 2024
Response from Nataly - Manager on Duty on Mar 8, 2024
Dear Alexandru, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. I am even happier to know you enjoyed the service provided by our super friendly staff. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay
Stayed 1 night in Feb 2024
Response from Duty Manager on Mar 6, 2024
Hell Robert, Thank you for your feedback and for staying with us. Kind regards, Justin - Manager on Duty

10/10 Excellent

Gaelle Coralie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nataly - Manager on Duty on Mar 7, 2024
Dear Gaelle, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 Excellent

Morag

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Love the fact they offered free snowshoe use!
Stayed 1 night in Mar 2024
Response from Nataly - Manager on Duty on Mar 5, 2024
Dear Morag, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

8/10 Good

David, Calgary

Liked: Cleanliness
There just for the night
Stayed 1 night in Jan 2024
Response from Nataly - Manager on Duty on Mar 5, 2024
Dear David, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

8/10 Good

Jaskaran

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Pretty average spot. Good location.
Stayed 2 nights in Feb 2024
Response from Nataly - Manager on Duty on Mar 2, 2024
Dear Jaskaran, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

6/10 Okay

John

Stayed 3 nights in Feb 2024
Response from Nataly - Manager on Duty on Mar 20, 2024
Dear John, thank you for choosing the Lake Louise Inn and for taking the time to share your feedback. We use these surveys as an area of opportunity for our staff and hotel to improve. We are disappointed to learn that your stay did not meet expectations. We value your feedback and hope we can welcome you back for a stay more exemplary of our standards. Warmest Regards, Nataly - Manager on Duty.

6/10 Okay

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 10 year old daughter and i stayed here to ski at Lake Louise. We enjoyed the pool and (busy) hot tubs. The shuttle to the hill was great and the room was average. Two decent beds with a mini fridge was really all we needed. Over priced for sure, but its Lake Louise.
Stayed 2 nights in Feb 2024
Response from Michal Srbecky - Front Office Manager on Feb 27, 2024
Dear Lisa, thank you for choosing the Lake Louise Inn and for taking the time to review your stay. We are sorry to learn that you did not enjoy your overall stay with us, and that you were dissatisfied with the accommodations provided. Although not all rooms are renovated, we have recently completed renovations with many more planned for the near future. Your review is important to us and we thank you for sharing your feedback.

6/10 Okay

STEPHANE, Courtenay

Liked: Cleanliness, staff & service
The beds were bery soft. Room was too hot wvwn with the thermostat down. Too many people in the hot tubs to use. The restaurant service was good but the food average.
Stayed 2 nights in Feb 2024
Response from Michal Srbecky - Front Office Manager on Feb 27, 2024
Dear Stephane, thank you for choosing the Lake Louise Inn and for taking the time to share your experience. We are disappointed to learn that your stay fell below expectations. We sincerely apologize that you did not feel that you received an appropriate value. We value your feedback and hope we can welcome you back for a stay more exemplary of our standards.

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 3 nights in Feb 2024
Response from Michal Srbecky on Feb 26, 2024
Dear Patrick, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

8/10 Good

Cora, Edmonton

Stayed 2 nights in Feb 2024
Response from Nataly - Manager on Duty on Mar 20, 2024
Dear Cora, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Michal Srbecky - Front Office Manager on Feb 27, 2024
Dear Emma, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

10/10 Excellent

Elizabeth, Mexico

Traveled with partner
Location is great. Facility could use a renovation
Stayed 1 night in Feb 2024
Response from Michal Srbecky - Front Office Manager on Feb 23, 2024
Dear Elizabeth, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

8/10 Good

Megan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great location for the park and skiing. Units are a little dated and we had some issues with getting the room to cool down and blowing breakers when trying to use an outlet. Can’t beat the location though! Nice restaurants on sight as well.
Stayed 1 night in Feb 2024
Response from Michal Srbecky - Front Office Manager on Feb 23, 2024
Dear Megan, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

6/10 Okay

Angela

Traveled with family
Liked: Cleanliness
Our stay was okay but nothing special. For $300 a night, I expected more but this is Lake Louise afterall, not exactly for the budget traveller. While we had housekeeping service everyday, I didn’t expect to have to call the front desk everyday to request items that should have been taken care of with housekeeping service. Ie: I had to call everyday for our coffee and hot chocolate to be replenished. The 2nd day, we ran out of toilet paper because that was never replenished. All housekeeping did was make our beds. It was VERY hard to get a hold of the front desk. I had to keep trying over and over and over until someone finally picked up. I felt like they were trying to cut a few corners at this property. We needed to do laundry (building 5) but the machines didn’t work for dispensing the detergent. I checked building 3, same thing. Tried to contact front desk, no one was answering. Finally resolved by walking to reception. Unfortunately, these are the things that left me with a bad impression. I felt I had to work for what should have been standard service at a hotel.
Stayed 3 nights in Feb 2024
Response from Michal Srbecky - Front Office Manager on Feb 23, 2024
Dear Angela, thank you for choosing the Lake Louise Inn and for taking the time to share your experience. We are disappointed to learn that your stay fell below expectations. We sincerely apologize that you did not feel that you received an appropriate value. We value your feedback and hope we can welcome you back for a stay more exemplary of our standards.

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place but wish there was a better doing district around lake Louise.
Stayed 2 nights in Feb 2024
Response from Karen on Feb 21, 2024
Dear Michael, Thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed a comfortable stay. We Value your feedback and hope you enjoyed the rest of your time in the Canadian Rockies. Karen Assistant Front Office Manager

6/10 Okay

Krystin

Traveled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Property could use some updating, lodge and restaraunts and very nice, the food and service were good! But the rooms are noisy, snoring from the room next door could be heard clearly, as well as toilets flushing all around and walking or moving around beside or above us. Wasn’t able to get a good nights sleep unfortunately. Sheets were dirty on both the beds we had as well.
Stayed 1 night in Feb 2024
Response from Karen on Feb 20, 2024
Dear Krystin, thank you for choosing the Lake Louise Inn and for taking the time to share your experience. We are disappointed to learn that your stay fell below expectations. We sincerely apologize that you did not feel that you received an appropriate value. Although not all rooms are renovated, we have recently completed renovations with many more planned for the near future. Although not all rooms are renovated, we have recently completed renovations with many more planned for the near future. This is not the level of service we aim to provide our guests with and apologize for the impact this had on your stay. We appreciate you taking the time to share these comments though so we can review them with our housekeeping team to assist us moving forward. We trust you had a wonderful time exploring all that Lake Louise has to offer. Karen Assistant Front Office Manager

10/10 Excellent

Jaimie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at this hotel. Location is great, staff is friendly & helpful and property is scenic & beautiful. We ordered take-out from both restaurants for dinner & breakfast and the quality was fantastic. Everything was delicious. Will be back again.
Stayed 1 night in Feb 2024
Response from Karen on Feb 20, 2024
Dear Jaimie, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly team and the facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen - Assistant Front Office Manager

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
Our room didn’t even have a fridge, microwave. It was very old and small, nothing like the pics. Maybe the worst hotel I have ever booked.
Stayed 2 nights in Feb 2024
Response from Michal Srbecky - Front Office Manager on Feb 19, 2024
Dear Kevin, thank you for choosing the Lake Louise Inn and for taking the time to review your stay. We are sorry to learn that you did not enjoy your overall stay with us, and that you were dissatisfied with the accommodations provided. Although not all rooms are renovated, we have recently completed renovations with many more planned for the near future. Your review is important to us and we thank you for sharing your feedback.

8/10 Good

Fredrick

Traveled with partner
Liked: Staff & service, property conditions & facilities
Convenient location to the ski area and Lake Loise
Stayed 2 nights in Feb 2024
Response from Michal Srbecky - Front Office Manager on Feb 19, 2024
Dear Frederick, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

6/10 Okay

Bryce

Lake Louise Inn chooses to apply a “Resort Fee” on top of the price quoted and paid for through Expedia. Have them remove this false tax and if they won’t, be certain to post your review here warning others of their false pricing and to seek other lodging that upholds what is quoted in Expedia.
Stayed 1 night in Feb 2024
Response from Michal Srbecky - Front Office Manager on Feb 17, 2024
Dear Bryce, thank you for choosing the Lake Louise Inn and for taking the time to share your experience. We are disappointed to learn that your stay fell below expectations. Some of the Expedia prepaid bookings indeed do not include resort fee and tourism improvement fee. These fess are payable at the hotel. We value your feedback.

10/10 Excellent

Robin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sami - Manager on Duty on Feb 14, 2024
Dear Robin, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are happy to know you had a great stay. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.Warm regards,Sami

10/10 Excellent

Sirpa

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very quick check in and answers to my questions.
Stayed 1 night in Feb 2024
Response from Michal Srbecky - Front Office Manager on Feb 11, 2024
Dear Sirpa, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future

6/10 Okay

claire

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Well we are here to ski so that’s great but don’t expect anything else. No food at all anywhere when we arrived 9.30 on Friday night. Do not believe when restaurant says open till 11. Stop in Banff
Stayed 1 night in Feb 2024
Response from Karen on Feb 10, 2024
Dear Claire, thank you for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. We hope you enjoyed the rest of your time in the Canadian Rockies. Kind regards - Karen Assistant Front Office Manager