Ratings based on 1,126 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom LA

Great hotel, fantastic staff & location.

Posted Feb 25, 2015
Pros: STAFF!
Cons: Mini-fridge in room.
Location: Entire town is at your fingertips.
For the money this place is the best in Banff! Highly recommend.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Golden, BC

Old fashion hotel with amazing architecture

Posted Feb 25, 2015
Pros: It was so central.
Cons: Renovated bathrooms - they look like were an after thought.
Location: Shop, museums, hot springs, restaurants
It is very central to everything. I had to laugh at the complementary ear plugs ! It was great to know our hotel staff had thought of everything!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 24, 2015
It was clean and nice.And the location of this hotel is fantastic. Very easy to take a bus to Ski resort. Just go behind the hotel.
2 out of 5
by A verified traveler

Posted Feb 23, 2015
The room we received was a 5 min walk from the front desk. Furthermore we had a large amount of luggage which we use a cart for, half way to our room there were a set of stairs. We had to take our luggage off the cart and make multiple trips to our room as there was no alternate way to wheel the cart. The bath tub back up with water while showering. The water was luke warm. The curtains had stained food on them, as well multiple black bugs in the seams of the shears. The location is prime! The staff were friendly, the bed was comfortable. Nothing further.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom RD

Decent hotel with wonderful location

Posted Feb 22, 2015
The hotel has a very nice mood surrounding it. It's situated in the heart of the city. The location itself of this place is very prime. The only issue I had was a unhygeic towel that I noticed and a small red blanket with dust on it. Other than that the hotel is pure bliss
4 out of 5
Recommended
for Everyone
by A verified travelerfrom lu

Posted Feb 19, 2015
This hotel is really good.it's address is good.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 17, 2015
Bien localisé
1 out of 5
by A verified travelerfrom edmonton

Our overall stay was horrible!

Posted Feb 16, 2015
I booked a room for Valentine's weekend and took a chance with the Expedia deal. With not knowing what hotel I was gettin for the price. I did it anyways. Needless to say my gut instinct was right. The hotel is old, small bathroom, non decorative, and very noisy. I was embarrassed to take the love of my life for our romantic weekend. Never again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel

Posted Feb 14, 2015
Everything was good except the bed. The pillows were rock hard, made it very difficult to get a good nights sleep. The temperature is the room was also very hard to control, it was either too hot or too cold.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Gloucestershire

Average hotel

Posted Feb 14, 2015
Average hotel in a great location in downtown Banff but a bit shabby in parts. Hot tub is poor and grubby. Rooms are ok, very comfy beds and good staff. If you get room 265 ask for a move. It is right between the ice machine and the laundrette and is really noisy. We moved to 270 which is right at the end of a corridor and there was very little noise. You get what you pay for here but it's good basic accommodation in a great location. Lovely restaurants close by.