Ratings based on 57 Verified Reviews
They paid and stayed. We double-checked.
3.5 Room cleanliness
3.3 Service & staff
3.8 Room comfort
3.4 Hotel condition
They paid and stayed.
by A verified traveler
Noisy, too much traffic, elevator very slowPosted Jul 12, 2015
Cons: All of the above
Noisy, too much traffic, elevator very slow, hot tub jets didn't work, no towels at pool, sliding door on deck fell off when opening, kitchen sink plugged, bathroom sink wouldnt drain, high-tech shower worked about 50% Way too expensive for this place, rather would have stayed at Ramada
by A verified traveler
Typical Time-SharePosted Apr 27, 2015
Cons: Better online description would be nice. This is a condo complex, not a hotel. They (currently) do not have onsite pool/spa available.
Not a hotel. Typical time-share type accommodation. No housekeeping service (2 night stay). No hotel-type service -- just a condo. Room was nice, some repairs needed to cupboards and such. Note that their onsite pool (waterpark) is not operational, and has not been for some time. This is not correctly represented on Expedia, and they should update their listing. They offer free passes to the local municipal pool (nice but very popular and very, very crowded).
for Familiesby Jeremy from Meeting Creek
Weekend getawayPosted Oct 19, 2014 on Hotels
Room was OK. Not very clean but nice and roomy for our family. Across the hall was the garbage room and the smell in the hall was tremendous!
for Everyoneby A verified traveler
Room needs service & hallway smells terriblePosted Oct 8, 2014
Overall it was a nice stay except that the furnace made a terrible smell in the room, the bathroom sink was clogged and the toilet would run the water until we had to lift the top and stop it. We were on the first floor and the whole hallway smelled disgusting, clearly coming from the garbage room. It was also very hard to get ahold of the front desk, I called a few times with no answer. Friday night we rented movies and could not get the DVD player to work and when I finally got ahold of someone at 8pm he said everyone was gone home and could not help us. Also, we mentioned to the front desk that when the fireplace is turned on it melts the bottom of the DVD player, the sticker on it was melted onto the ledge. Would stay at this hotel again but not through paradise, only directly through the grand rockies resort.
for Familiesby Ellena
Posted Oct 3, 2014 on Hotels
Recommendedby Simone from Springbrook, Alberta
Gorgeous but not very cleanPosted Sep 9, 2014 on Hotels
The suite was large and the bathtub and ensure shower were fabulous. The TV and cable box in the master bedroom were right on the wall by the ensuite and with the king size bed it was hard not to hit your head on the TV when going to the bathroom. The suite was not cleaned very well - the floors were filthy and furniture was not moved to clean under. Modern bathroom but the sinks didn't drain very well because they were flat basins. Three resorts in one so very confusing to get around and explain to people where to go. Swimming pool/hot tub/water slide were great but spray pool was colder than the pool so couldn't take my grandson in there. Overall was very nice but needs to be cleaner.
by A verified traveler from Edmonton
Pricey hotel for what you getPosted Aug 22, 2014
Numerous maintenance issues. Many burnt out light bulbs, shower/tub slow to drain, broken head on shower, other broken pieces(knobs to various shower heads falling off) , dirty/ dusty parkade. Broken handle on closet. In room safe lock mechanism missing. No maid service. Children's wading pool colder than main pool.
for Business Travelersby Niren from Florida
Service was PatheticPosted Aug 10, 2014 on Hotels
No house keeping provided until called, try to charge extra to use pool. Can't reach front desk via phone. Always voicemail. Never want to stay again.
for Everyoneby A verified traveler from edmonton
Nice hotel convenient for a family with everythingPosted Aug 10, 2014
Relaxing you can swim at 10 min from Banff I had a very good experience and for sure I will go back there
for Familiesby A verified traveler from Edmonton
Posted Jul 21, 2014 on Hotels
No hot water in the ensuite, you needed to put shoes on when you went on the balcony or the bottoms of your feet turned black. Staff was attentive. Pool was great, grand kids loved it, location was great, close to everything. Great fitness room.