Ratings based on 248 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
82% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Ontario

OK but not a great view.

Posted Oct 4, 2014
Pros: The restaurant had good ribs and the baked beans were fantastic!
Location: Close to downtown.
The price was great but you do not have a view of the mountains and in Canmore the mountains are everywhere.!
1 out of 5
by A verified traveler from fort mcmurray

Worst experience

Posted Sep 23, 2014
Non friendly reception, no bed sheets on the beds. The cooling was not good at all whole night it was boiling with only half window tha ca be open. We had to ask for the toiletries. Towels were missing too.
3 out of 5
for Everyone
by A verified traveler from Alberta

Pleasant Stay in Canmore

Posted Sep 21, 2014
Pros: Helpful, friendly staff. Truly pet friendly :-) Although there were noisy train tracks under our windows, the views are fantastic!
Cons: Housekeeping: room seemed fresh but the carpet was definitely "keep your socks on" condition - pet surcharge should cover regular shampooing imo.
Location: Good location - convenient parking ... close to town center and all amenities (walkable if you're energetic)
Facility in general is well appointed. Good on site facilities. Spacious convenient room. Overall a positive experience.
1 out of 5
by A verified traveler from Markham, Ontario

Very disappointed

Posted Sep 19, 2014
Pros: nothing
Cons: The hotel needs a complete renovation.
Location: the hotel is squeezed between the main street and the rail line. It is close to restaurants, local attractions, Banff. It is very scenic.
The carpet in our room was very dirty. We complained to the front desk and no attempt was made to relocate us.One bed light and the kitchenette lamp were broken. We were staying for two days and had two rooms. The other room was somewhat cleaner but the light in the kitchenette was broken and the backsplash on the counter was loose. Both rooms looked very tired overall. Upon check out the manager told us that he was personally cleaning the carpets and apologized that he hadn't gotten around to cleaning ours. there were other rooms available. This Hotel is poorly run and I would not recommend it.
5 out of 5
for Everyone
by A verified traveler from niagara falls ont

safe,clean,good service,really nice room,very big

Posted Sep 10, 2014
Pros: clean , safe , big rooms , close to everything
Cons: parking lot very tight and small,
Location: hiling,lakes and rides ,horse back riding, Banff,down town, a;; ammentities
close to everything,downtown,banff,lakes horse back riding,hiking,staff very helpful for suggestion on where to go best events for the money,great horse back riding near by,overall experience for me and my two girls was awesome and we would love o come back one day,
1 out of 5
by A verified traveler from Calgary

Wouldn't stay here again

Posted Sep 9, 2014
Pros: Nothing
Cons: Not really
Location: Better places to eat around the hotel
The hotel needs a lot of work. The carpets haven't been cleaned in years. Walked into our room and there were stains on the couch and on the floor. The sink in the bathroom took forever to drain. The pillows are small and very uncomfortable. The beds were no better. The cleaning people didn't take out the garbage and we never got a restock of coffee for the next morning. The restaurant that is attached to the hotel was very slow. There was only one waitress working. The pool was so cold you couldn't go in it. The hot tub was the opposite it was way too hot. Not a nice place to stay.
2 out of 5
by A verified traveler from calgary

Looks like a nice hotel but worn down surprisingly

Posted Sep 8, 2014
Bed sheets where stained. Very yuk and the towels were stained. Not acceptible. Not good at all. No cutlery.
1 out of 5
by A verified traveler from kelowna

good location

Posted Sep 3, 2014
Pros: the location
Cons: they need to do some major cleaning & updating
Location: downtown had some good shopping & lots of places to eat
First of all we weren't able to check in till 4PM and after driving for 6hrs that was a little disappointing. Upon entering our room noticed right off the bat that the carpets were filthy and hadn't been vacuumed as I picked up dog food & crumbs on carpet & tables. The mini fridges door wouldn't close because of ice build up, thankfully they did replace that within hours, the carpets never were vacuumed the entire stay. The restaurant was okay...very limited menu...service soso.
3 out of 5
by A verified traveler from Ponoka

so so hotel by the train tracks

Posted Sep 2, 2014
Location: Sage Bistro next door, great eating experience
bath room needs a lot of work. Mold around edge and damaged door. Fireplace wasn't working.
3 out of 5
for Everyone
by A verified traveler from Manitoba

Awesome area!

Posted Aug 31, 2014
We love staying in Canmore. This was our first time at the Quality Chateau. The hotel is very impressive on arrival. The room was nice but there were some drawbacks. We had toilet trouble and were told sometimes they don't flush if other rooms near you flush at the same time. Weird! Also, the wifi was horrible, which when we asked the first day the response was "Well, it works for everyone else!" Not very helpful. The next day we were told that I devices don't work well with their system. Something they maybe should look into fixing. Overall, we liked the place was ok but the staff could surely use some work!