Ratings based on 299 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
86% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by Chuck from AB

Nice hotel

Posted Apr 17, 2014
Room was a bit noisy from upstairs but was otherwise quite comfortable. Didn't know that we were only 200m from the train tracks tho...
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to the downtown.

Posted Apr 6, 2014
Was easy to find lots of parking. Staff was friendly. Location was great.
Comment from
Jan 10, 2014
Dear Traveler Thank you for taking the time to rate your stay with us. I was pleased to read that you enjoyed your stay and found the hotel to be convenient. Our team looks forward to welcoming you back soon. Sincerely Sarah
4 out of 5
Recommended
for Everyone
by C

Good access to downtown. Great view of mountains

Posted Apr 1, 2014
Pros: Location, clean, more than basic, not high end but as anticipated
Cons: Hallway sounds. Gap around door lets in light and noise.
Location: Walked to Main Street, restaurant and shops. Great mountain views in the room and in the immediate surrounding. Shorter walk to a small park and path.
Just stayed one night. Good service on checkin. Room clean, nice view as shown! No surprises. Good bed, with lots of pillow choices. Noisy although warned upon check in that large group was in. Problem is that there is large gap in hall door so sound easily travels to the room, this could be mitigated. Breakfast buffet good choices. Friendly service.
Comment from
Jan 2, 2014
Dear C Thank you for your feedback and for taking the time to write about your experience. We are pleased that you enjoyed good service, a clean & comfortable room, and friendly service at the breakfast buffet in Vic's restaurant. We realise the importance of a quiet environment and appreciate your feedback regarding the door. Your feedback helps us prevent situations such as this in the future. We hope to see you next time your travels bring you to the mountains. Sincerely Sarah Henshaw Hotel Manager
1 out of 5
by Sarah from Calgary

Close to town, good location

Posted Apr 1, 2014
Pros: the location and the staff
Cons: Everything!
Location: Elevation place nearby, close to centre of town.
Terrible. The hot tub was out of order (sorry kids), the sheets on 2 beds were dirty and we had to have them changed asap. The gizmo bed pump thing was so loud and obnoxious we could hear the neighbours playing with their through the walls all night. The fan was as our as a jet plane.
Comment from
Jan 4, 2014
Thank you for taking the time to share your feedback. We understand the importance of a quiet and clean environment and apologize for the condition of the room when you checked in. Your feedback helps us prevent situations like this in the future and we hope you will give us another chance if you are in the area again. Sincerely Sarah Henshaw Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good choice for the price

Posted Apr 1, 2014
Pros: Great location. Very good for the price.
Cons: Sleep number beds are glorified air matresses. I did not find them comfortable.
Very enjoyable. Good size rooms. Nice restaurant with reasonably priced Sunday breakfast buffet. Unfortunate that hot tub was closed.
Comment from
Jan 2, 2014
Dear Guest Thank you for your feedback and for taking the time to write a review on Expedia. I was pleased to read that you enjoyed your stay and our Sunday breakfast buffet. We look forward to your next stay. Sincerely Sarah Henshaw Hotel Manager
4 out of 5
Recommended
for Everyone
by CJ

Nice hotel and nice location

Posted Mar 31, 2014
Pros: Location and price
Cons: Cleanliness in elivators
Location: Recreation center close by for swimming, wall climbing and gym.
Nice clean rooms, comfortable beds. Close to towne center. Close to Highway 1. Good value for money. Had a wonderful time!
Comment from
Jan 1, 2014
Dear CJ Thank you for your review on Expedia. I was pleased to read that you found the rooms clean and comfortable and the hotel to be convenient and good value. We appreciate your business and look forward to welcoming you back on your next visit to Canmore. Sincerely Sarah Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

good hotel

Posted Mar 31, 2014
Pros: it is pet friendly and has a pool.
Cons: I think a free hot breakfast could help set this hotel apart from some of the others.
Good set up for our family and pet. Rooms are a little small but still comfortable. The hot tub has been under repair the last two times I have stayed there which is a little frustrating, especially during the winter and after a long day of skiing.
Comment from
Jan 1, 2014
Dear Guest Thank you for writing a review on Expedia. I was pleased to read that your family (and pet!) enjoyed a comfortable stay with us. I apologize for the inconvenience caused by the hot tub and assure you we are diligently seeking a solution. Sincerely Sarah Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

ski trip

Posted Mar 30, 2014
great place to stay - close enough to the mountains to provide a good value and comfortable stay
Comment from
Jan 1, 2014
Dear Traveler Thank you for your review. We are pleased that you found the hotel to be convenient, good value, and comfortable and hope you enjoyed the great powder the local ski hills have been experiencing so late in the season. Sincerely Sarah Hotel Manager
3 out of 5
Recommended
for Everyone
by josh from edmonton

Nice hotel

Posted Mar 19, 2014
The hotel was nice and the staff was friendly. During our stay the hot tub was not working though, which would have been great after a long day of hiking the beautiful trails around the area.
Comment from
Jan 23, 2014
Dear Josh Thank you for taking the time to write a review on Expedia. I was pleased to read that you enjoyed your stay and had the opportunity to explore some of the beautiful trails Canmore has to offer. I am sorry that you were unable to use the hot tub afterwards. We look forward to seeing you next time your hiking plans bring you to the area. Sincerely Sarah Hotel Manager
2 out of 5
by Bernis from Fort Macleod

Worst Sleep Ever!!

Posted Mar 18, 2014
Pros: Parking
Cons: New Beds, finish fixing hot tub...
Location: We went t Tube town at Mount Norquay... super fun
The sleep number beds are awful it felt like I was sleeping on an old bean bag.. the hotel was loud and people were partying in the hallway. The hot tub was empty and the you have to go outside to get to the pool.. which was small, overcrowded and loud.. parking was good.
Comment from
Jan 14, 2014
Dear Bernis I was sorry to read that you did not have a good night's sleep due to noise and the comfort of your bed. We know a comfortable rest is very important and thank you for taking the time to reach out to us. Sincerely Sarah Hotel Manager