Ratings based on 936 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Alberta

Classy!

Posted Jul 13, 2014
First class! Treated like royalty! From valet to housekeeping staff, my needs were paramount. Worth every penny. The food was superior and the pools and workout facilities great. Our room was spotless. Only thing we had to request was new batteries for the TV remote.
Comment from Hotel Management
Jul 18, 2014 by Angela, Hotel Management
Thank you so much for your positive review which we have received and appreciate. The Fairmont Banff Springs
Comment from Hotel Management
Jul 17, 2014 by Angela, Hotel Management
Thank you so much for your positive feedback. The Fairmont Banff Springs
3 out of 5
Recommended
for Everyone
by A verified traveler from Bay City

We've been going to Banff Fairmont for years

Posted Jul 6, 2014
Pros: The location! Beautiful views
Cons: Lower the room rates, totally ridiculous rates for such small rooms. Air conditioning, it was hot the week we were there.
Location: Great town of Banff has cute attractions, shops and restaurants. Great hiking all over the area, you need a car. Golfing, biking, relaxing/
However, this time I noticed run down conditions, no air conditioning in the rooms, we had to wait two hours after check in for our room. Smallest most expensive room we've ever stayed in. - Because we booked it through Expedia! The restaurants Samarai was still awesome as usual, There is a new Indian restaurant which is now in the old Castle bar.
Comment from Hotel Management
Jul 17, 2014 by Angela, Hotel Management
Thank you for your loyalty. We are disappointment to hear your feedback and will take it to heart. We always strive to improve, certainly not to move backward in any way. The Fairmont Banff Springs
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful hotel, but...

Posted Jul 3, 2014
The hotel and facilities (gym, restaurants, etc) are top notch. Rooms are clean and well maintained, but quite small. We paid for a basic room with a "valley view" (costs a bit more than mountain view), instead of a suite, so perhaps that explains the size of the room. The location is excellent and within easy walking distance to the town of Banff. The staff a very friendly and polite and always seemed eager to help. Having said that though, getting things like slippers or the like delivered to your room take quite a long time (30min). Although I do understand they make money from this, many things seem to be "nickle and dimed" at the hotel. No free parking ($25/day if you self park, more for valet parking (obviously) - although there is very limited free parking close to the hotel, it's only allowed during certain times of the day), you have to pay for the internet, etc. Overall though, I would definitely recommend the hotel if it's in your budget. The building alone is worth it!
Comment from Hotel Management
Jul 17, 2014 by Angela, Hotel Management
Thank you for taking the time to review your stay. We are in receipt of your feedback and we do appreciate it very much. The Fairmont Banff Springs
5 out of 5
Recommended
for Families
by Jenny from Australia

A magnificent castle in The clouds

Posted Jun 28, 2014 on Hotels.com
This was our first stay in a Fairmont Hotel. It was amazing. They thought of everything. Sure you paid a bit more, but we found it was money well spent. Our room was beautiful as well as extremely comfortable. My partner who has back problems, commented that the bed mattresses were excellent. We also ate at two of the hotel restaurant s and they too were excellent. Staff in every area were extremely friendly. Would certainly stay here again and highly recommend this hotel for anyone travelling to the beautiful town of Banff.
Comment from Hotel Management
Sep 20, 2014 by Angela, Hotel Management
Thank you for choosing us! We appreciate your review and are pleased that you had a nice time. The Fairmont Banff Springs
2 out of 5
by Doug from Hong Kong

Nice hotel, not worth the price

Posted Jun 27, 2014
Pros: View from lounge is breathtaking
Cons: Better description of the room and view No minibar Signature restaurant closed when the hotel is full
Hotel provide a room on the ground floor, window at almost eye level and all could see was the grass lawn and parking structure. Overall, very disappointing for paying $600 a night. Bed itself was ok, but I expected more. Beds at a Sheraton/Westin are much better for half the price. We stayed the first night in Banff at a local lodge and the room comfort was equal to the Fairmont for 1/5 the price. We only chose that because Fairmont was full the night we arrived, in fact, we should have stayed put.
Comment from Hotel Management
Jul 22, 2014 by Angela, Hotel Management
We do apologize for your disappointment. We care about your experience and certainly want to ensure you remain loyal to Fairmont. Your review will be shared with our management team.
5 out of 5
Recommended
for Couples
by Gary from Houston TX

Great Place

Posted Jun 24, 2014 on Hotels.com
It was well worth the price. Beautiful Place and great location. people were friendly and gave great advice on where to go to visit.
5 out of 5
Recommended
by Catharine moss from Mississauga Ontario Canada

All

Posted Jun 23, 2014 on Hotels.com
Beautiful hotel.. Rooms were beautiful.. Big with comfortable bed.
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Jun 17, 2014 on Hotels.com
2 out of 5
Recommended
by A verified traveler

Not worth the Price

Posted Jun 15, 2014 on Hotels.com
Where do I begin. This is suppose to be the place to be in Banff, but was so disappointed. Stayed on the Fairmont Gold floor, the bathroom was the size of a closet, no ventilation. Floor plan was awful. There were linen closets all over the floor, resulting in noisy clatter in the rooms. For the price, we expected so much more. The location was also, not as expected, need to a car to all things, even the steps to Bow Falls is not convenient. Save you money and go elsewhere
Comment from Hotel Management
Aug 23, 2014 by Angela, Hotel Management
We are truly sorry to read of your disappointment. We are confident that we can deliver the experience you are deserving of. As your review is anonymous we unfortunately can not connect with you but we will share your comments with our team. The Fairmont Banff Springs
4 out of 5
Recommended
for Everyone
by Justin

Castle stay

Posted Jun 10, 2014
Service is outstanding from the moment you arrive, from the valet attendant, bellhop, receptionist to waitress, I never felt so welcomed to a hotel before. Rooms are pricey but for an experience of living in a 100 year old castle in the mountains, hey why not splurge a little? The Rooms were clean, beds/pillows were too soft for my liking (I prefer them firm). The toilet probably needs some maintenance, I had the bathtub faucet came off but easily fixed it myself, Shower lever was coming loose as well. Also wish I had the ability to control the heater in the room from becoming too dry. I recommend trying the buffet breakfast at least once, it's $30 per pax but the quality and quantity food is top notch.
Comment from Hotel Management
Jun 17, 2014 by Angela, Hotel Management
We are in receipt of your positive review. Thank you very much. The Fairmont Banff Springs