Ratings based on 931 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful hotel, but...

Posted Jul 3, 2014
The hotel and facilities (gym, restaurants, etc) are top notch. Rooms are clean and well maintained, but quite small. We paid for a basic room with a "valley view" (costs a bit more than mountain view), instead of a suite, so perhaps that explains the size of the room. The location is excellent and within easy walking distance to the town of Banff. The staff a very friendly and polite and always seemed eager to help. Having said that though, getting things like slippers or the like delivered to your room take quite a long time (30min). Although I do understand they make money from this, many things seem to be "nickle and dimed" at the hotel. No free parking ($25/day if you self park, more for valet parking (obviously) - although there is very limited free parking close to the hotel, it's only allowed during certain times of the day), you have to pay for the internet, etc. Overall though, I would definitely recommend the hotel if it's in your budget. The building alone is worth it!
Comment from Hotel Management
Jul 17, 2014 by Angela, Hotel Management
Thank you for taking the time to review your stay. We are in receipt of your feedback and we do appreciate it very much. The Fairmont Banff Springs
2 out of 5
by Doug from Hong Kong

Nice hotel, not worth the price

Posted Jun 27, 2014
Pros: View from lounge is breathtaking
Cons: Better description of the room and view No minibar Signature restaurant closed when the hotel is full
Hotel provide a room on the ground floor, window at almost eye level and all could see was the grass lawn and parking structure. Overall, very disappointing for paying $600 a night. Bed itself was ok, but I expected more. Beds at a Sheraton/Westin are much better for half the price. We stayed the first night in Banff at a local lodge and the room comfort was equal to the Fairmont for 1/5 the price. We only chose that because Fairmont was full the night we arrived, in fact, we should have stayed put.
Comment from Hotel Management
Jul 22, 2014 by Angela, Hotel Management
We do apologize for your disappointment. We care about your experience and certainly want to ensure you remain loyal to Fairmont. Your review will be shared with our management team.
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Jun 17, 2014 on Hotels.com
2 out of 5
Recommended
by A verified traveler

Not worth the Price

Posted Jun 15, 2014 on Hotels.com
Where do I begin. This is suppose to be the place to be in Banff, but was so disappointed. Stayed on the Fairmont Gold floor, the bathroom was the size of a closet, no ventilation. Floor plan was awful. There were linen closets all over the floor, resulting in noisy clatter in the rooms. For the price, we expected so much more. The location was also, not as expected, need to a car to all things, even the steps to Bow Falls is not convenient. Save you money and go elsewhere
Comment from Hotel Management
Aug 23, 2014 by Angela, Hotel Management
We are truly sorry to read of your disappointment. We are confident that we can deliver the experience you are deserving of. As your review is anonymous we unfortunately can not connect with you but we will share your comments with our team. The Fairmont Banff Springs
4 out of 5
Recommended
for Everyone
by Justin

Castle stay

Posted Jun 10, 2014
Service is outstanding from the moment you arrive, from the valet attendant, bellhop, receptionist to waitress, I never felt so welcomed to a hotel before. Rooms are pricey but for an experience of living in a 100 year old castle in the mountains, hey why not splurge a little? The Rooms were clean, beds/pillows were too soft for my liking (I prefer them firm). The toilet probably needs some maintenance, I had the bathtub faucet came off but easily fixed it myself, Shower lever was coming loose as well. Also wish I had the ability to control the heater in the room from becoming too dry. I recommend trying the buffet breakfast at least once, it's $30 per pax but the quality and quantity food is top notch.
Comment from Hotel Management
Jun 17, 2014 by Angela, Hotel Management
We are in receipt of your positive review. Thank you very much. The Fairmont Banff Springs
5 out of 5
Recommended
for Everyone
by cc from toronto

it really is a castle

Posted Jun 9, 2014
Pros: everything! well mostly how convenient it becomes for guests to book activities.
Cons: well the rooms are a bit small... and some old facilities may need better cleaning
Location: it's right outside of Banff town centre. on the back is a 27-holes golf course and rafting. there are also shuttle buses at the hotel to most activity
the hotel itself is an attraction! it has the classical architecture and beautiful views from rooms! the golf course is also worth visiting (though I'm not a fan of golf...) the forth tee (or however they call it...) is like no other course, I would say this tee itself will worth a special visit to the golf course. Also they have all kinds of facilities there! you will never get bored!
Comment from Hotel Management
Jun 17, 2014 by Angela, Hotel Management
Thank you for sharing all the many things to see and do at The Fairmont Banff Springs. We appreciate it.
2 out of 5
Recommended
for Couples
by A verified traveler

wouldn't stay here again.

Posted Jun 4, 2014 on Hotels.com
Pros: Nice amenities, nice view. Cons: Expensive, small rooms, old building, sometimes the service was not as courtesy, expensive.
Comment from Hotel Management
Aug 23, 2014 by Angela, Hotel Management
We appreciate your honesty and are sorry you felt this way. We will share your comments. The Fairmont Banff Springs
3 out of 5
Recommended
for Everyone
by huh? from c

Nice but problems

Posted May 26, 2014
- 80% of staff we encountered were friendly, helpful, and professional - we stayed 6 nights; one morning there was no hot water - on the Sunday night, there was a loud wedding going on with crappy, foreign music. Impossible to get sleep with all the noise. Complaint to front desk person indicated loud music would end by a certain time. Perhaps nOt surprisingly it lasted an hour longer than front desk person said it would.
Comment from Hotel Management
May 29, 2014 by Angela, Hotel Management
We are truly sorry to hear of your disappointment and will share your comments with our team. Our standard is to respond to guest concerns much quicker than what you have shared and we do apologize.
5 out of 5
Recommended
by sandra from winnipeg

Posted May 22, 2014 on Hotels.com
Great hotel - but very expensive. Small rooms like an old hotel would be. Excellent service in every respect.
4 out of 5
Recommended
by Jennien from Calgary

You would think a castle would have bigger rooms

Posted May 22, 2014 on Hotels.com
A beautiful hotel in a stunning setting, only a short stroll into Banff center. The hotel is a lot of fun to explore however, The rooms are very small and cramped. My washroom only had a tiny shower, with no bath! The bathroom was so tiny that you certainly could not fit 2 people in it... so small and cramped. You would expect a little more space for a room that is $450+ a night.
Comment from Hotel Management
Aug 2, 2014 by Angela, Hotel Management
We are sorry to hear of your disappointment. As the hotel was built in 1888, most grandeur was placed on public areas and experiences and less on size of guestroom. We have maintained that heritage, but with modern conveniences..