Ratings based on 1,116 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom c

Overnight getaway

Posted Apr 5, 2015
Loved the hotel! Found the pool too crowded. Very select restaurants unless you made a reservation. Our server in the Ramsay lounge was awesome! She was there all by herself and managed to keep smiling and caught up. Very helpful with menu questions. We were there for almost 4 hours and didn't want to leave but it was almost closing time on Friday night.
Comment from Hotel Management
Apr 7, 2015 by the Fairmont Banff Springs , Hotel Management
We appreciate your honest comments and will share them with our team. We will also ensure we recognize the Ramsay lounge server who was so engaging with you. The Fairmont Banff Springs
3 out of 5
by A verified traveler

Posted Apr 5, 2015
Rooms are too small, room cleanest is bad-lot of dust, behind bed head dust like a cotton and was not cleaned years, most restaurants are closed during weekdays, no place to eat, very poor menu in working restaurant, parking is too far and is not included in price same as wi-fi . It is a shame not to have a freee internet!!!
Comment from Hotel Management
Apr 7, 2015 by the Fairmont Banff Springs, Hotel Management
We are truly sorry to have received your review and wish we could connect with you to learn more. We will ensure your feedback is shared with our team as we are disappointed to see that you left feeling this way. The Fairmont Banff Springs
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel, Front desk staff a little incompetent

Posted Mar 23, 2015
I booked this stay through expedia and made the request to have two beds. When I arrived to the hotel I was told that we would only get one king sized bed, and when I said I requested two beds I was told by the front desk girl that that's what you get for booking through expedia, and receiving the reduced rate. What reduced rate? It was an almost $400 a night room. I was not pleased. We ended up getting put in a booger room to accommodate a roll out bed. Once we arrived to our room we discovered there was actually a murphy bed in the room, so a roll out bed was no longer required. The front desk girl obviously didn't know what she was doing, we didn't need a roll out bed at all, and there was a room with two beds available after being told there wasn't. When you pay such a large amount for a room for a night, you expect to be treated a little better then pond scum because you booked through expedia and not the Fairmont website directly. However, just because the front desk staff was incompetent, every other person we encountered from the Valet, to the cleaning staff, to the waiters during our fancy dinner were fantastic :)
Comment from Hotel Management
Mar 25, 2015 by the Fairmont Banff Springs, Hotel Management
Thank you for your honest review. We are truly sorry to learn of your experience and rest assured our team is following up internally. All of our third party partners, and their customers, are very valuable to us and we sincerely apologize if you did not feel this way. This matter will have our full attention. The Fairmont Banff Springs
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Las Vegas

The best view in Canada

Posted Mar 16, 2015
This is definitely a top of the line hotel. The staff was amazing, always smiling and willing to help. The spa was beyond wonderful. We also enjoyed the free outdoor heated pool! Prices were a bit high but overall the experience was fantastic!
Comment from Hotel Management
Mar 18, 2015 by THE FAIRMONT BANFF SPRINGS, Hotel Management
Thank you for acknowledging the helpfulness of our colleagues. We really appreciate it. The Fairmont Banff Springs
2 out of 5
by A verified traveler

Dislike!!

Posted Mar 9, 2015
Way over priced! I would only go back for the buffet, but would not stay the night. Would rather stay down town Banff.
Comment from Hotel Management
Mar 12, 2015 by The Fairmont Banff Springs, Hotel Management
Thank you for your honest review. We are very sorry to learn of your disappointment and will share your feedback. The Fairmont Banff Springs
4 out of 5
Recommended
for Everyone
by A verified travelerfrom sydney

Grand Experience

Posted Mar 2, 2015
Magnificent old hotel with professional staff. The hotel is huge so somewhat impersonal and obviously comes with 5✳️ Prices but a great experience.
Comment from Hotel Management
Mar 12, 2015 by The Fairmont Banff Springs, Hotel Management
Thank you for your review. We are pleased to know that you experienced professional service and we hope you will return.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas tx

Magical castle

Posted Feb 28, 2015
We loved our time in Banff! Hotel staff were amazing and nice. We did have a difficult time adjusting to the dryness of the air and had a rough time sleeping..be prepared to spend ALOT of $ on meals on site. We would defiantly go back! Thank you for the memories Banff! Discover Banff tours were awesome also! Definitely do the Johnston canyon ice walk, but going to Lake Louise was the highlight of the trip!
Comment from Hotel Management
Mar 12, 2015 by The Fairmont Banff Springs, Hotel Management
We really appreciate your review on Expedia and are pleased that you found the colleagues to be engaging. Thank you for visiting Lake Louise also. We always make sure our visitors to Banff know this is a 'must see'. The Fairmont Banff Springs
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic Hotel with great history

Posted Feb 26, 2015
Great hotel with fantastic amenities, helpful staff and great restaurants. Grapes was at the top of our list as we went 3/5 nights
Comment from Hotel Management
Mar 12, 2015 by The Fairmont Banff Springs, Hotel Management
Thank you so much for your review on Expedia! We are so pleased that you enjoyed Grapes so much. We will share this with our colleagues there! The Fairmont Banff Springs
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 25, 2015
Nice Hotel, just pricy for a room that looks like any other nice hotel
Comment from Hotel Management
Mar 12, 2015 by The Fairmont Banff Springs, Hotel Management
Thank you for your honest feedback and for choosing the Fairmont Banff Springs.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great

Posted Feb 25, 2015
Pros: everything, didnt have to leave
Cons: room size
Location: perfect location in banff
easy to check in, great valet parking, loved that all was included in bill already
Comment from Hotel Management
Mar 12, 2015 by The Fairmont Banff Springs, Hotel Management
Thank you for your 5 star review and positive feedback. We are pleased that you enjoyed your stay at the Fairmont Banff Springs!