Ratings based on 1,051 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom alberta

Beautiful location. Obscene prices.

Posted Dec 15, 2014
The price is to high and everything is an extra. Parking and Wi-Fi for crying out loud. Stuck in the 20s luxury pricing.
Comment from Hotel Management
Dec 16, 2014 by Angela, Hotel Management
Thank you for your honest feedback which has been received and will be shared with our team. We are sorry that you did not find value in your stay. The Fairmont Banff Springs
5 out of 5
Recommended
for Everyone
by A verified travelerfrom R

Prepare to Be Treated like Royalty

Posted Dec 13, 2014
From the moment we arrived till the Valet Parking attendant returned our vehicle we were made to feel special and important !! The staff were very friendly, in such a way that it made you feel as though you have known them for years . Grapes Wine Bar was amazing and the Castillo restaurant was a wonderful dining experience. Brunch in the Biw Valley Grill is a must !!! Highly recommend the Banff Spings Hotel
Comment from Hotel Management
Dec 16, 2014 by Angela, Hotel Management
We really appreciate your kind review. Thank you so much for sharing! The Fairmont Banff Springs
5 out of 5
Recommended
for Couples
by A verified travelerfrom Edmonton

Cosy hotel

Posted Dec 12, 2014
Pros: Shops, pools, hot tubs, many restaurants all under one roof.
Cons: The pillows were too big and hurt our necks. Should have smaller pillows available in the room.
Location: Beautiful mountain view and close to Banff.
This was a very busy hotel during the Christmas season.
Comment from Hotel Management
Dec 16, 2014 by Angela, Hotel Management
Thank you for the 5 star rating of your stay. Yes, the holiday period is a peak demand in the Canadian Rockies. We urge prebooking well in advance for all accommodations and activities. The Fairmont Banff Springs
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Great hotel with great swimming pool

Posted Dec 2, 2014
We loved Banff, the best moments were in the hotel's outside swimming pool, with hats on our heads with snow and pines trees around us
Comment from Hotel Management
Dec 2, 2014 by Angela, Hotel Management
Thank you for sharing your magical pool experience. It is truly special and our guests love it in the winter. The Fairmont Banff Springs
4 out of 5
Recommended
for Everyone
by A verified travelerfrom toronto

Historic hotel with gorgeous views

Posted Dec 1, 2014
The Fairmont is a gorgeous hotel in a beautiful spot. The spa is excellent and the Waldhaus a ball. The basic rooms are very small (as I common in old hotels) but are nicely updated and comfortable for the size. Plus you can't beat the views - both mountain and valley are gorgeous.
Comment from Hotel Management
Dec 2, 2014 by Angela, Hotel Management
Thank you for taking the time to share your experience. We are pleased that you loved the Waldhaus and Willow Stream Spa! The Fairmont Banff Springs
5 out of 5
Recommended
for Everyone
by A verified travelerfrom lloydminster alberta

Castle hotel in the mountains

Posted Dec 1, 2014
Easily the nicest property I've stayed in. The staff were incredible and the hotel is a landmark.
Comment from Hotel Management
Dec 2, 2014 by Angela, Hotel Management
Thank you so much for your positive review! We are delighted that our staff provided warm and engaging service. The Fairmont Banff Springs
5 out of 5
Recommended
for Everyone
by A verified traveler

Classy Hotel

Posted Nov 26, 2014
This was a fantastic 2 days of being waited on hand and foot. Valet parking was super. Staff took bags at car and we didn't touch them until they arrived at our room. Very comfortable room with a fantastic easterly view. 11 restaurants to choose from, all wonderful.
Comment from Hotel Management
Nov 28, 2014 by Angela, Hotel Management
Thank you so much for your accolades! We are delighted that you had a wonderful stay. The Fairmont Banff Springs
5 out of 5
Recommended
for Couples
by A verified traveler

Awesome hotel.

Posted Nov 23, 2014
Pros: Quality and service outstanding.
Cons: Don't need to change anything.
Location: Simply take in the scenery, including river down below.
First visit to Banff for my wife. Banff Springs hotel did not disappoint.
Comment from Hotel Management
Nov 27, 2014 by Angela, Hotel Management
Thank you for the 5 star review. We really appreciate your taking the time to share it. The Fairmont Banff Springs
4 out of 5
Recommended
for Couples
by A verified travelerfrom Alberta

Banff Springs

Posted Nov 12, 2014
We visit the Banff Springs at least once/year but this is our first time staying over night. Everything was as expected from a 4-star hotel, however, in our opinion not worth the premium price. There was some minor construction underway in the our hallway (no noise, just obstacles in the way) and there was a dog staying in the room next us (it stopped barking before we needed to call the front desk). The Banff Springs is definitely worth visiting, just difficult to justify the cost to stay over night.
Comment from Hotel Management
Nov 27, 2014 by Angela, Hotel Management
We are sorry to hear that there were some minor disruptions to your stay. We do hope this would not keep you from a return and certainly ask about our best seasonal offers. The Fairmont Banff Springs
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful (but pricey) hotel

Posted Nov 11, 2014
We spent two nights and really enjoyed the room, the pool, and the view. Eating anything at the hotel is expensive for what you get. Also, for the price of the room, I would expect wifi to be included, but it isn't. A nice experience, but we'll stick to the Rimrock for next time.
Comment from Hotel Management
Nov 27, 2014 by Angela, Hotel Management
Thank you for your comments. We appreciate your feedback and wish to share that wifi is included in our free loyalty club. The Fairmont Banff Springs