Ratings based on 1,174 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Stay

Posted Aug 1, 2015
Pros: Staff, facilities, attention to detail, views, what's not to like...except the price :-)
Location: We hiked. Drive to the trail heads. The hotel staff suggested walking to one, but it was about a mile away and parts up a 6% incline. Long walk.
Upgraded to the Gold Package - well worth the extra cost. Staff very friendly, food very good, catered just like being on a cruise ship.
5 out of 5
Recommended
for Everyone
by A verified traveler from red Deer, Ab

Stunning!!

Posted Jul 26, 2015
Beautiful hotel nestled in the mountains!! Stunning view...great and knowledgeable staff and great restaurants!!! Loved the experience!
Comment from Hotel Management
Jul 31, 2015 by the Fairmont Banff Springs , Hotel Management
Thank you so much for your kind review. We are pleased that you enjoyed your stay. The Fairmont Banff Springs
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Fantastic views

Posted Jul 26, 2015
Pros: The architecture and history, incredible views of surrounding mountains and Bow River, room and amenities, staff
Cons: Better food for the money, overpriced drinks
Location: Short walk into downtown Banff, Gondola, Bow River Falls, float trip, Tunnel mountain hike, Sunshine Meadows, Icefields parkway scenic drive
Amazing stay for a 30th wedding anniversary. Room was perfect with mountain views from both windows. Concierge service was excellent, helping us choose and book activities. Staff always friendly and helpful, excellent service all around. We would definitely return. The only negative was overpriced food and alcoholic beverages that were good but not outstanding.
Comment from Hotel Management
Jul 27, 2015 by The Fairmont Banff Springs, Hotel Management
Happy Anniversary and thank you for spending it here with us at the Fairmont Banff Springs!
5 out of 5
Recommended
for Everyone
by A verified traveler

Fairmont Banff Springs

Posted Jul 24, 2015
The view from our room was awesome. We requested a view room but didn't expect two windows on a corner with a view of the river, mountains, valley. This iconic, historic hotel lacked nothing in modern amenities and had the best breakfast buffet ever. So glad we spent a little extra just to say "we stayed there."
Comment from Hotel Management
Jul 27, 2015 by The Fairmont Banff Springs, Hotel Management
We are truly pleased to read how much you enjoyed your stay at the Fairmont Banff Springs. Thank you.
5 out of 5
Recommended
for Couples
by A verified traveler

Gorgeous hotel with excellent staff

Posted Jul 20, 2015
We were billeted on the Gold floor 5. I cannot say enough about the staff, accommodations , though the room could have been a little larger and the shower was a bit small. One person in our party has mobility issues and the staff was quick to get the shower seat for us. The breakfast, evening hor d'heurves, etc were excellent in the lounge. The lounge was a lovely place to wait for our room to be ready. Check in was speedy, right on the 5 th floor. Food in the restaurants was good except at the Waldhaus restaurant. The place needs attention. I would love to go back to Banff. Gorgeous area. Susan. Bonita Springs FL
Comment from Hotel Management
Jul 22, 2015 by The Fairmont Banff Springs, Hotel Management
Thank you for your honest feedback which has been shared with our team. We are certainly disappointed to see that you did not enjoy your Waldhaus experience and this will certainly be investigated further on our end as this is not typical of the comments we receive for this restaurant and we do apologize. The Fairmont Banff Springs
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, FL

Like staying in a Castle!

Posted Jul 13, 2015
Pros: Beautiful hotel with wonderful service.
Cons: Parts of the hotel have no air-conditioning. They do provide fans but I found myself sticking to the sheets at night in my bed.
Location: I climbed on a glacier and hiked a mountain. Tons of shopping and dining within walking distance.
This is a beautiful resort in a gorgeous location. The resort really does resemble a castle and the staff treat you like royalty. There are numerous hiking trails connected to the resort and the wonderful town of Banff is a 15 - 20 minute walk away. I can't imagine staying anywhere else when in this area.
Comment from Hotel Management
Jul 16, 2015 by The Fairmont Banff Springs , Hotel Management
Thank you so much for your review and positive comments. We are delighted that you enjoyed your stay. The Fairmont Banff Springs
4 out of 5
Recommended
for Everyone
by A verified traveler from Italy

Nice location

Posted Jul 10, 2015
Beautiful location and nice structure but a bit overpriced specially considering the spa entrance is extra and the outdor pool is small and crowded.
Comment from Hotel Management
Jul 16, 2015 by The Fairmont Banff Springs, Hotel Management
We value your feedback and will share it with our team. We do apologize that you were not able to provide a 5 star rating this time. The Fairmont Banff Springs
5 out of 5
Recommended
for Families
by A verified traveler

A castle experience

Posted Jul 6, 2015
Pros: It is a special hotel due to its design and history. It can feel like you are staying ina castle.
Cons: Nothing this trip - there is always the problemm that it's size is such that it can take awhile to get from one end to the other.
Location: In and out this trip - all time was spent at the wedding festivities.
I have stayed at the Banff Springs many times in the past. The rooms are hit and miss due to the unusual design of the hotel. This time, I stayed on the gold floor, and while expensive, the experience was terrific. We were high maintenance given that we arrived at noon for a one o'clock wedding with a two year old who needed a nap and crib etc. The staff were very accomodationg and the amenities on the gold floor made it easy to keep the two year old fed and happy.
Comment from Hotel Management
Jul 16, 2015 by The Fairmont Banff Springs, Hotel Management
Thank you for your review which we have shared with our Fairmont Gold team. They will appreciate your kind feedback very much. The Fairmont Banff Springs
5 out of 5
Recommended
for Everyone
by A verified traveler from Georgetown, ON

Best in the West

Posted Jul 6, 2015
Pros: Scenery, Staff, Service.
Location: Walking distance to downtown and many attractions.
Amazing place, 10/10. If you're travelling from far to see Banff it's worth staying here.
Comment from Hotel Management
Jul 16, 2015 by The Fairmont Banff Springs, Hotel Management
We appreciate the 5 star review and your recommending our hotel to others. Thank you. The Fairmont Banff Springs
5 out of 5
Recommended
for Everyone
by A verified traveler

Fairmont Banff Springs did not disappoint.

Posted Jul 3, 2015
Pros: Amazing property. Beautiful rooms.
Location: Hiking, dining, shopping, golf, Sulfur Mountain gondola.
I have been wanting to stay at the Banff Springs Hotel for eons. It lived up to it's reputation. Even though it's an old property with smaller rooms/bathrooms than more modern structures, they have maximized the space. Rooms are beautifully appointed with lots of light. Super comfortable beds. Staff was friendly and helpful. Can't wait to come back.
Comment from Hotel Management
Jul 16, 2015 by The Fairmont Banff Springs, Hotel Management
We are so pleased that you can not wait to return! Thank you for sharing. The Fairmont Banff Springs