Ratings based on 1,142 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome Hotel

Posted May 23, 2015
Pros: First class
Cons: Make the bathroom bigger
Location: Lots of activities to do from shopping, dining, hiking and sightseeing
The room is great. Its location is a walking distance to downtown. Housekeeping is doing their best and I am very impressed. Most of the staff are friendly and ready to assist you except the bearded short guy who was assigned in Gold Lounge Reception last 21 May that delayed my luggage at around 7:25am. He has no sense of urgency and made us followed it up twice. Our pick-up driver waited so much for our luggage.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Houston

A real 'castle' experience!

Posted May 21, 2015
Pros: Location and history. Loved the shampoo and soap.
Cons: Somehow get rid of step up to bathroom.
Location: Must do the gondola ride. Lovely downtown. Italian restaurant was the best.
A beautiful setting for a hotel castle. Had a mountain view and could see Bow Falls from room. Polite, efficient, accommodating staff. Our stay was a fulfillment of a dream.
5 out of 5
Recommended
for Everyone
by A verified traveler

Incredible

Posted May 19, 2015
Incredible, couldn't have been a better stay. Great food, great staff. Best hotel in Banff. This place has everything. And is a close walk to bow river falls and the golf course. Took my 2 small kids there and they had a blast as well. Great pool and hot tub in doors as well as a hot pool out side right in front of the mountains. Great place!
Comment from Hotel Management
May 20, 2015 by The Fairmont Banff Springs, Hotel Management
Thank you so much! We really appreciate your positive comments. Please come again. The Fairmont Banff Springs
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Edmonton

Luxury Pure

Posted May 18, 2015
Pros: Everything.
Cons: Hard to imagine anything.
We celebrated my wife's birthday in Fairmont Gold. Not cheap, but you pay for quality - and quality is what you get, 24/7. Service was impeccable, staff the friendliest and most accomodating I have ever experienced anywhere in this world. Surroundings and location are simply breathtaking. We loved every second we spent at the Banff Springs and will be back. Thanks to the entire staff, particularly Max Lapalme, Concierge at Fairmont Gold.
Comment from Hotel Management
May 19, 2015 by The Fairmont Banff Springs, Hotel Management
Thank you so much for your positive review and thank you for choosing the Fairmont Banff Springs for a birthday stay!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Wales

Prime location for scenery in Banff

Posted May 16, 2015
Beautiful and historic hotel in a great location but away from townsite. Staff great and we got a free upgrade to a king room. Food and drink not exceptional considering reputation of hotel. WiFi not free but free internet with printer in public areas.
Comment from Hotel Management
May 19, 2015 by The Fairmont Banff Springs, Hotel Management
We appreciate and value your honest feedback and it will be shared. Thank you.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom v

Banff springs May 2015

Posted May 10, 2015
A beautiful hotel, very friendly and knowledgable staff, great service , lovely views, I'm very happy to have stayed there and experience this great place, the only thing that was not that super was the sushi restaurant, but hee what the heck
Comment from Hotel Management
May 11, 2015 by The Fairmont Banff Springs , Hotel Management
Thank you for your review on Expedia. We are pleased that you had a pleasant stay. We are sorry that your dining experience fell short, and we will certainly share this feedback with the team.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful

Posted May 4, 2015
Room should have been bigger, & the bathroom was to small.
Comment from Hotel Management
May 8, 2015 by The Fairmont Banff Springs, Hotel Management
Thank you for your honest comments. Our main building rooms and bathrooms are, in some cases, smaller than modern standards given the heritage influence of the hotel (UNESCO WORLD HERITAGE SITE). While guestrooms have been updated with modern amenities and renovated feel, the architecture has not changed in many cases over 100 years.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 関西

快適に過ごせました^ ^

Posted May 2, 2015
本当に森の中の古城の様な素敵なホテルでした✨✨ 外観だけではなく、室内もクラッシックな感じで良かったです。 機会があればもう一度、泊まりたいです。
Comment from Hotel Management
May 4, 2015 by The Fairmont Banff Springs, Hotel Management
Thank you for your positive comments and we hope you will be able to stay again also! The Fairmont Banff Springs
5 out of 5
Recommended
for Couples
by A verified traveler

Wife's Birthday Weekend

Posted Apr 29, 2015
Pros: The hotel is "one of a kind"; a character that can not be duplicated. The staff throughout the facility are extremely when trained & have great pride.
Cons: The resort is perfect.
We have stayed that this hotel several times and we believe the staff were in creditable right off stepping out of our vehicle to when we said good-bye. The new restaurant "1888" was exceptional... food and service. Yes it was a little pricey but when worth the experience.
Comment from Hotel Management
Apr 30, 2015 by The Fairmont Banff Springs, Hotel Management
Thank you so much for the kind review. We are so pleased you enjoyed your birthday celebrations, including the new 1888 Chophouse. Thank you for sharing.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ontario

Beautiful setting

Posted Apr 28, 2015
Pros: Stunning views from the patio walk out. Enjoyed the lounge
Cons: Bathroom lighting in tower room
Location: Close enough to walk to town, but in a private setting for the resort
Enjoyed a comfortable night in a tower room. Beautiful views and quiet spot. Bathroom lighting could have been brighter, but a unique room to experience.
Comment from Hotel Management
Apr 29, 2015 by the Fairmont Banff Springs, Hotel Management
Thank you for your review and for visiting from Ontario. We hope you will visit again. The Fairmont Banff Springs