Ratings based on 933 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Great location and worth exploring

Posted Sep 15, 2014
Fun stay,2nd time,classic location,friendly staff and people
2 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Room

Posted Sep 14, 2014
Pros: It's an amazing place for a once in a life time stay. The grounds and scenery are beautifully kept.
Cons: Can't think of anything, other than our bad experience. This room should never have been booked to anyone when repairs were required.
Location: Lots to do at the hotel if you want to spend the money. Within walking distance to Banff town a car required to visit various attractions in the park
We had a gift certificate to use (a retirement gift) and couldn't use it because we booked through Expedia and the cost is charged direct to our charge card. Lesson learned. The room was right beside the large air conditioning units, so we couldn't leave the window open in the evening. The bathroom wash hand basin was very badly cracked, and the faucet top came off when my husband turned the water on. Fortunately it just required some tightening up. We pointed out our displeasure when checking out, and did get a free breakfast.
Comment from Hotel Management
Sep 19, 2014 by Angela, Hotel Management
We do apologize for the shortfalls in your stay and will certainly share your feedback with our team. Thank you for bringing the concerns to our attention while you were with us so we could attend to them. We do hope this would not keep you from returning if in the area again. We do care about your experience. The Fairmont Banff Springs
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, AB

Brilliant!

Posted Sep 8, 2014
Pros: All the tiny, surprising details, that were there to enhance our experience, from the binoculars on the room window ledge, to the umbrella.
Everything was lovelier and more comfortable than expected. The staff was marvelous and extremely personable and the setting was extraordinary. I had shared the room with a friend in from the United States, Albuquerque, New Mexico. She had not ever been to Canada and I wanted to give the poor thing a taste of the high life in one of the most beautiful settings in the world. I succeeded. That was no surprise. Thank you for seeing that all the details were perfect and my personal requests handled in an exemplary manner. Brilliant!
Comment from Hotel Management
Sep 19, 2014 by Angela, Hotel Management
Thank you so much for your positive comments! We are delighted that you had a memorable experience with your friend. The Fairmont Banff Springs
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Woth, TX

OurCanadian Vacation

Posted Sep 8, 2014
Pros: Views and facilities
Great hotel and staff with spectacular scenery. Facilities ar 5 star if a bit pricey
Comment from Hotel Management
Sep 19, 2014 by Angela, Hotel Management
Thank you for visiting from Texas and for your positive comments. The Fairmont Banff Springs
Comment from Hotel Management
Sep 19, 2014 by Angela, Hotel Management
Thank you for visiting from Texas. We appreciate the 5 star review. The Fairmont Banff Springs
5 out of 5
Recommended
for Everyone
by A verified traveler from Sherman Oaks, Ca

Wow

Posted Sep 7, 2014
Pros: Everything at this hotel is the best and maintained and improved all the time, the staff is the friendliest you'll ever meet
Location: The views are outstanding
There is no finer place to stay in the Canadian Rockies
Comment from Hotel Management
Sep 19, 2014 by Angela, Hotel Management
Thank you for your review. We appreciate it. The Fairmont Banff Springs
Comment from Hotel Management
Sep 19, 2014 by Angela, Hotel Management
Thank you for your positive comments on Expedia. We appreciate it and are pleased you had a memorable stay. The Fairmont Banff Springs
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 5, 2014
Pros: Diverse activities, cuisine, and attentive knowledgable staff
Cons: Shower strength
Location: Wonderful
Was very enjoyable excellent staff and concierge services. Nice dining options enjoyed the fitness center and pools.
Comment from Hotel Management
Sep 19, 2014 by Angela, Hotel Management
We are pleased you enjoyed your experience. Thank you for sharing. The Fairmont Banff Springs
Comment from Hotel Management
Sep 19, 2014 by Angela, Hotel Management
We appreciate your positive comments. Thank you. The Fairmont Banff Springs
4 out of 5
Recommended
for Everyone
by A verified traveler from Springfield, VA

Beautiful Hotel

Posted Sep 4, 2014
Pros: The experience of the Gold Floor (VIP), the pool and the restaurants. Kids eat for free was a big plus!!!
Cons: A bigger bathroom wouild be nice and I'd change the mattress.
Location: The location is excellent, which is next to the Bow River and not far from the town center.
This hotel is a main attraction in Banff and is very beautiful. We stayed on the 5th floor which is the Gold floor that has it's own reception and lounge with complementary breakfast and orderves. Our room was a good size and had a great view, however the bathroom was small and had a very small closet. Plus, you can easily hear the noise in the hallway. The hotel contains many shops, restaurants and sports facilities. The Spa is superb with pool/hot-tub facilities. The main pool area is quiet large with a lap pool, a baby pool and a heated salt water outdoor pool. The indoor hot tub was nice and hot...loved it. Overall this is a very classy hotel with great facilities and located within walking distance to downtown (via a nice trail along the Bow River).
Comment from Hotel Management
Sep 19, 2014 by Angela, Hotel Management
Thank you for your comments about Fairmont Gold. We are pleased you enjoyed your stay there. The Fairmont Banff Springs
Comment from Hotel Management
Sep 19, 2014 by Angela, Hotel Management
Thank you so much! We are pleased that you enjoyed Fairmont Gold and we hope we will see you again! The Fairmont Banff Springs
3 out of 5
by A verified traveler

Beautiful hotel- lacked maintenance and service.

Posted Sep 2, 2014
Pros: Beautiful building.
The hotel building is beautiful and the staff are friendly. However I was very disppointed in our stay. Requested extra towels and sheets 2 nights and both times, the message was not passed on to housekeeping- admitted to me by the operator. The drains in the sink AND shower did not work correctly, and had to call twice before it was fixed. Had dinner in Indian Summer. Family was hungry after hiking the entire day- I requested the waiter serve the appetizers ASAP. All the food arrived together almost 1 hour later. The chiken Biryani was COLD and my daughter found a HAIR in the butter chicken. We were famished so ate what we could before evacuating the restaurant. I understand it was Labor Day weekend but expected more from a Fairmont. Very disappointed.
Comment from Hotel Management
Sep 19, 2014 by Angela, Hotel Management
We do apologize for your disappointment and understand that a hotel representative has been in touch with you. This is certainly not our standard and we are sorry. The Fairmont Banff Springs
Comment from Hotel Management
Sep 20, 2014 by Angela, Hotel Management
We are very sorry to learn of the shortfalls in your experience. A hotel representative has been in contact with you personally. The Fairmont Banff Springs
Comment from Hotel Management
Sep 20, 2014 by Angela, Hotel Management
Thank you for your review, for which we have responded directly to you. We appreciate you sharing your experience and we will use the feedback constructively. The Fairmont Banff Springs
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to town

Posted Aug 20, 2014
Pros: Pleasant atmosphere
Cons: More moderate, casual restaurants.
Location: Hiking and sight seeing
Had a wonderful time. Enjoyed our stay. We were well taken care of.
Comment from Hotel Management
Aug 26, 2014 by Angela, Hotel Management
Thank you very much for your comments. We are pleased that you enjoyed your stay. The Fairmont Banff Springs
5 out of 5
Recommended
for Everyone
by A verified traveler from Bloomfield, CT

Magnificent Hotel in a beautiful part of the world

Posted Aug 15, 2014
My wife and I consider ourselves to be seasoned travelers and the five nights we spent at the Fairmount in Banff were exquisite. The share scale of the hotel set amongst the Canadian Rockies is breathtaking. The staff were most pleasant and helpful. We stayed on Concierge floor, which provided us private access to sumptuous breakfasts and happy hours each day. While the rooms were not large by some standards it was beautifully appointed and very clean. The spa amenities were some of the best we've ever had. Though not inexpensive we highly recommend this hotel.
Comment from Hotel Management
Aug 18, 2014 by Angela, Hotel Management
Thank you so much for your kind comments. We are delighted that you enjoyed, especiall y the Spa. The Fairmont Banff Springs