Ratings based on 1,112 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Edmonton

Historic... majestic... ghosts? ......

Posted Apr 16, 2015
Pros: the rooms were very quiet ,, the view was specular.. and very clean and comfortable.
Location: Banff springs hotel is 3 kilometers away .. the town of Banff is a good but nice walk into town.
Enjoyed staying at this hotel.. this hotel is probably the oldest hotel around Banff. Built and opened in June 1888, you will notice as you enter the hotel the woods, the décor.. doors are all from the 1800's.. although newly redecorated over the years , you can still feel the ambience and the history of this beautiful hotel.. And yes ..ghosts are said to roam around the hotel ! I would like to add the valet service . for a mere 35.00 for your stay.. no need to worry about parking your car and having your car returned. Fantastic service! take note.. no tipping the valet service and drivers. ( not allowed)... this hotel is not for people on a budget.. food is expensive and so is your stay. However the hotel offers many amenities right at the hotel., golf, . tennis.. swimming...( in and out door pools) ..not to mention the Spa/Wellness . take a hike around the hotel.. or just relax.. Its worth the stay!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 13, 2015
Excellent!!! Simply exceptional. Great service, wonderful staff, a real winner
Comment from Hotel Management
Apr 14, 2015 by The Fairmont Banff Springs , Hotel Management
We truly appreciate your feedback and the 5 star rating. Thank you!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom san diego

Family friendly

Posted Apr 12, 2015
Hotel staff are fantastic. On my check out date, lift not working. An staff working in engineering dept help me the luggages. Hotel reception also upgrade my room and suggest me to sign up president club to get free wifi. This hotel is by far the best experience I have in Canada.
Comment from Hotel Management
Apr 14, 2015 by The Fairmont Banff Springs, Hotel Management
We are delighted to see your review and know how much you enjoyed your stay. Thank you for sharing. The Fairmont Banff Springs
3 out of 5
by A verified traveler

Posted Apr 10, 2015
Not worth the money....................................
Comment from Hotel Management
Apr 13, 2015 by The Fairmont Banff Springs , Hotel Management
We are sorry to see your review and that your stay fell short. We do hope that you shared your feedback more specifically with our colleagues so we can learn and improve, which is our standard to do. The Fairmont Banff Springs
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Edmonton, Alberta

Great hotel, a bit expensive

Posted Apr 6, 2015
Beautiful room, gorgeous hotel. It's a little walk from town (about 20 min) but everything you need is on site. The hotel houses several shops, restaurants and even a spa. It's a great place to stay :) Only downside is the price, even for what you get, it's quite expensive. On top of the room you need to pay for parking and wifi. On weekends they offer a breakfast buffer which is $40 per person. Too much!
Comment from Hotel Management
Apr 7, 2015 by the Fairmont Banff Springs , Hotel Management
We appreciate your comments and will share them with our team. Wifi is now complimentary in our lobby and restaurants, and always included in our loyalty program. We hope you will return.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Wisconsin

Posted Apr 5, 2015
Pros: We loved the history of the hotel and the pictures that preserved memories of days gone by.
Cons: Maybe a lower end price restaurant....
Location: Hiking trails, skiing, shopping
Nice hotel. Comfortable. Outdoor pool was very relaxing after a day of skiing. Easy access to area hiking trails along the river and also into mountains. Short walk to the city center for shopping. The staff was very accommodating and the concierge was very helpful on several occasions. We liked the idea of booking our skiing and transportation as a combo deal (saving $5 per person). We skiied at Lake Louise and Sunshine Village. Both had nice runs for "Beginners" and "Intermediates", although Sunshine Village is more family oriented and there were a lot of children on the "green" slopes that you had to watch out for. We were surprised that the Canadian Rockies were so much steeper (or so it seemed) than the Colorado Rockies (which we have skied several times). We did have to step our skiing up a notch as some of the runs were narrower than we expected. The ski storage was excellent at the Banff Fairmont and well-run. Tours from the hotel were also easy to arrange. We enjoyed the ice walk tour at night - the evening sky was beautiful, the group small (we were all given head lamps which we could use and then take home), the guide knowlegeable and the waterfalls spectacular! We learned a lot on our tour! Overall experience was wonderful and relaxing.
Comment from Hotel Management
Apr 7, 2015 by the Fairmont Banff Springs, Hotel Management
Thank you Jan. We will share with our concierge and guest services team your comments regarding your recent visit. The Fairmont Banff Springs
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 5, 2015
Beautiful view ,helpful staff and great room one of the best hotels I have ever bin too
Comment from Hotel Management
Apr 7, 2015 by the Fairmont Banff Springs, Hotel Management
Thank you for posting on Expedia. We are pleased that you enjoyed your stay. The Fairmont Banff Springs
5 out of 5
Recommended
for Everyone
by A verified travelerfrom c

Overnight getaway

Posted Apr 5, 2015
Loved the hotel! Found the pool too crowded. Very select restaurants unless you made a reservation. Our server in the Ramsay lounge was awesome! She was there all by herself and managed to keep smiling and caught up. Very helpful with menu questions. We were there for almost 4 hours and didn't want to leave but it was almost closing time on Friday night.
Comment from Hotel Management
Apr 7, 2015 by the Fairmont Banff Springs , Hotel Management
We appreciate your honest comments and will share them with our team. We will also ensure we recognize the Ramsay lounge server who was so engaging with you. The Fairmont Banff Springs
3 out of 5
by A verified traveler

Posted Apr 5, 2015
Rooms are too small, room cleanest is bad-lot of dust, behind bed head dust like a cotton and was not cleaned years, most restaurants are closed during weekdays, no place to eat, very poor menu in working restaurant, parking is too far and is not included in price same as wi-fi . It is a shame not to have a freee internet!!!
Comment from Hotel Management
Apr 7, 2015 by the Fairmont Banff Springs, Hotel Management
We are truly sorry to have received your review and wish we could connect with you to learn more. We will ensure your feedback is shared with our team as we are disappointed to see that you left feeling this way. The Fairmont Banff Springs
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel, Front desk staff a little incompetent

Posted Mar 23, 2015
I booked this stay through expedia and made the request to have two beds. When I arrived to the hotel I was told that we would only get one king sized bed, and when I said I requested two beds I was told by the front desk girl that that's what you get for booking through expedia, and receiving the reduced rate. What reduced rate? It was an almost $400 a night room. I was not pleased. We ended up getting put in a booger room to accommodate a roll out bed. Once we arrived to our room we discovered there was actually a murphy bed in the room, so a roll out bed was no longer required. The front desk girl obviously didn't know what she was doing, we didn't need a roll out bed at all, and there was a room with two beds available after being told there wasn't. When you pay such a large amount for a room for a night, you expect to be treated a little better then pond scum because you booked through expedia and not the Fairmont website directly. However, just because the front desk staff was incompetent, every other person we encountered from the Valet, to the cleaning staff, to the waiters during our fancy dinner were fantastic :)
Comment from Hotel Management
Mar 25, 2015 by the Fairmont Banff Springs, Hotel Management
Thank you for your honest review. We are truly sorry to learn of your experience and rest assured our team is following up internally. All of our third party partners, and their customers, are very valuable to us and we sincerely apologize if you did not feel this way. This matter will have our full attention. The Fairmont Banff Springs