Ratings based on 873 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
for Couplesby West Travelers from Banff, AB
Nice ViewPosted Apr 15, 2014
Great place to stay for a short break. 10 mins walk from downtown Banff. Nice view! Very helpful staff. Good breakfast.
Jan 16, 2014
We appreciate your positive review very much. Thank you! The Fairmont Banff Springs
for Everyoneby Bryan from Sarasota, FL.
Exceptional experiencePosted Apr 5, 2014
My wife and I had stayed at Fairmont Banff Springs last winter and skied in the area. We had a great time so this year we decided to come back and enjoy the trill of the Canadian Rockies mixed with civility of people toped with fabulous hospitality of the Fairmont resort. We arrived at Calgary airport around 1PM to find out that our luggage was not transferred from American Airlines to West Jet in Miami. Needles to say for the first 3 days of a 5 day stay we had only our clothes which we had on from Tampa Florida. Upon mentioning this to the staff at Fairmont we were treated like royals, the entire staff did every thing within their means to make us feel comfortable. The concierge Rory, and Robert spent many hours on the phone with West Jet and American Airlines to find our luggage and Lawrence at front desk surprised us with a beautiful tray of fruit , cheese and wine that was delicious and made us feel so at home. We can not say enough about Fairmont and the beauty of the surroundings, but the hospitality and service was first class. I am sorry that we couldn't say that about American Airline and their rude customer service rep. on the phone.( but they have new paint job on their planes WOW that will solve all their short comings ). we will recommend this resort to all of our friends and family members and hope to go back next year, we are also thinking about a summer vacation in the area. Thanks Fairmont.
Jan 7, 2014
Our concierge team is delighted to hear how much you appreciated their efforts. It was their pleasure to have been of assistance to you! The Fairmont Banff Springs
for Everyoneby Dave from calgary, ab
"Gold floor" how can one go back.....Posted Mar 29, 2014
What a majestic hotel. With great staff, service and amazing choices of food. That's without even leaving the hotel. Also must not forget the spa, amazing, amazing, AMAZING!!!!
Jan 2, 2014
We appreciate and value your feedback so much. Thank you for your positive review of Fairmont Gold. The Fairmont Banff Springs
for Everyoneby CD from Calgary from calgary
Family sanctuaryPosted Mar 25, 2014
From the moment we arrived at the "castle", we knew we were going to be treated like royalty. They wouldn't take a tip at the bell-desk, but thAnked me for offering. Luxury, exclusivity and a family friendly atmosphere! We'll be back soon!
Jan 27, 2014
Thank you for visiting with your family. We do appreciate the kind review. The Fairmont Banff Springs
for Everyoneby JeM from calgary
Always awesomePosted Mar 22, 2014
Experiencing the Gold level never disappoints, the staff, the extras and the ambience is fabulous.
Jan 27, 2014
Thank you for your positive review of your Gold Floor Experience at The Fairmont Banff Springs. We do appreciate it.
for Everyoneby Helen from Pakefield England
Poor room due to expedia bookingPosted Mar 17, 2014
Pros: spa facilities very good.
Cons: Free bus shuttle to ski run.
Location: Location good - walking distance to downtown Banff.
Have stayed at alot of Fairmont hotels and given a small room due to expedia booking....complained and got an upgrade after initial night but a disappointing start.
Jan 19, 2014
We are sorry to hear of the shortfall in your arrival and are pleased to know that our team was helpful to you The Fairmont Banff Springs
for Everyoneby A verified traveler
5 STAR!!!Posted Mar 17, 2014
Pros: Location, size of hotel and very friendly staff.
Location: Anything and everything in Banff!
Very nice hotel. 5 STAR 100%. Expensive but well worth the money. Treated like royalty.
Jan 20, 2014
Thank you for your positive review. We are delighted to know you had an outstanding visit. The Fairmont Banff Springs
for Everyoneby Joan from Cambridge MA
OutstandingPosted Mar 13, 2014
Beautiful castle, fantastic staff, amazing location, great restaurants. Expensive but worth it!
Jan 18, 2014
Thank you for your positive review! We love to hear that our guests are enjoying the hotel and the engaging service we provide. We hope you can return again. The Fairmont Banff Springs
for Everyoneby A verified traveler
Beautiful old world charmPosted Mar 4, 2014
I have always wanted to stay at this hotel and it met all my expectations and end exceeded them.
Jan 6, 2014
Thank you for taking the time to complete a review of your stay. We do truly appreciate it. The Fairmont Banff Springs
for Everyoneby Dianne from Toronto, Ontario
Historic hotelPosted Feb 22, 2014
Pros: The outdoor pool was amazing -spectacular view of the mountains. Concierge was very helpful to arrange our skiing/snowboarding lessons.
Cons: The prices for the stay and eating in the hotel are too much. Spending $30 per person for breakfast is much too high.
Location: Right near the town of Banff
Lots of history and superb views of the mountains. The hotel has some very unique features and the staff is exceptional helpful and always available for anything you need.
Jan 25, 2014
Thank you for your positive review. We are very pleased to hear that you enjoyed your time. The Fairmont Banff Springs