2 bars/lounges, gastropub, lobby lounge

Reviews of Fairmont Chateau Lake Louise

4 out of 5
Fairmont Chateau Lake Louise
111 Lake Louise Drive, Lake Louise, AB

Reviews

9.0

Wonderful

Rating 10 - Excellent. 674 out of 1008 reviews" "
Rating 8 - Good. 180 out of 1008 reviews" "
Rating 6 - Okay. 98 out of 1008 reviews" "
Rating 4 - Poor. 24 out of 1008 reviews" "
Rating 2 - Terrible. 32 out of 1008 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

CHARLES

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Trevor

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Our trip of 11 days seemed to go by in just a couple of days because we enjoyed our time so much. We’ll be back.
Stayed 5 nights in Mar 2024

10/10 Excellent

Chia-Wen, Changhua

Liked: Cleanliness
Excellent
Stayed 1 night in Mar 2024

10/10 Excellent

Simon

Liked: Amenities, property conditions & facilities
This is an amazing property located in an amazing place. Anyone that wishes to combine relaxation and kuxury with skiing, hikong or other outdoor activities will be very pleased.
Stayed 6 nights in Mar 2024

2/10 Terrible

CHARLES

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Limited Dining options depending on the day, other than that was a wonderful stay
Stayed 6 nights in Mar 2024

10/10 Excellent

Ying

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chateaux hotel makes my kids excited.
Stayed 1 night in Mar 2024

10/10 Excellent

Francois, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Mar 2024

10/10 Excellent

Gabriel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect!
Stayed 2 nights in Feb 2024

2/10 Terrible

Gagandeep

Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth the price
Stayed 2 nights in Feb 2024

10/10 Excellent

Corinne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Staff was friendly and helpful Food and drinks were wonderful!!
Stayed 2 nights in Feb 2024

2/10 Terrible

Shivam

Stayed 1 night in Feb 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

Kruze

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is great . Butttt . Banff fairmont is so much better . Don’t get me wrong this place is top notch but Banff fairmont is top notch with sprinkles on top .
Stayed 1 night in Feb 2024

2/10 Terrible

Richard

Stayed 1 night in Jan 2024

10/10 Excellent

Maria E

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jan 2024

10/10 Excellent

Ja young, Calgary

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Mary

Traveled with partner
Chateau took care of our bags while we parked the car, and let us check in early into our beautifully appointed, clean room.
Stayed 1 night in Jan 2024

8/10 Good

Judith

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My husband and two children first stayed a the Château 37 yrs ago in the summer. We decided to return in another season. As beautiful as lake Louise is in the summer/fall, it is absolutely magical in winter! Granted temp -35 was not what these Arizonans anticipated but the staff at the Chateau was so welcoming, so pleasant, helpful and warm! We kept saying how beautiful everything was. Waller Stube restaurant was a bit chilly but the fondue hit the spot. We started at the Fairmont Jasper and are now at the Fairmont Banff Springs finishing our Canadian winter odyssey. Great memories to add to the Canadian experience. Thanks Fairmont!
Stayed 2 nights in Jan 2024
Response from Fairmont Chateau Lake Louise on Jan 16, 2024
Thank you, Judith, for sharing your experience. We're delighted to hear that your return visit to the Chateau, this time in winter, added a magical touch to your family's memories. Braving the cold snap is no small feat, especially coming from Arizona! We're glad our staff could provide warmth and hospitality during your stay. It's wonderful that the fondue at the Stube was just right for the chilly weather. Please enjoy the rest of your Canadian winter adventure and thank you for choosing the Chateau for these special moments!

10/10 Excellent

Markus

Stayed 2 nights in Jan 2024
Response from Fairmont Chateau Lake Louise on Jan 10, 2024
Thank you, Markus, for the 5-star rating! We're delighted you had a great experience. Looking forward to welcoming you back to the Chateau.

8/10 Good

Luis

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fairmont Chateau Lake Louise on Jan 10, 2024
Thank you, Luis, for the 4-star rating. We're glad you had a positive experience and look forward to making your next stay with us even better!

10/10 Excellent

María

Stayed 1 night in Dec 2023
Response from Fairmont Chateau Lake Louise on Jan 25, 2024
Thank you, María, for the 5-star rating! We're delighted you had a wonderful experience. Looking forward to your next visit!

10/10 Excellent

Ruth

Traveled with family
Liked: Amenities, property conditions & facilities
Wonderful stay! Great amenities, lovely view over the lake, lots of adventurous hiking around the lake. Our room was too warm and the thermostat did not work, but efforts were made to fix it.
Stayed 2 nights in Dec 2023
Response from Fairmont Chateau Lake Louise on Jan 10, 2024
Thank you, Ruth, for your 5-star review! We're glad you enjoyed the amenities, beautiful lake views, and hiking adventures. We apologize for the inconvenience with the room temperature but are pleased that efforts were made to address it. We hope to welcome you back soon for another wonderful stay.

10/10 Excellent

Francina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was expensive but was very good.
Stayed 2 nights in Dec 2023
Response from Fairmont Chateau Lake Louise on Jan 10, 2024
Thank you, Francina, for the 5-star review. We're glad to hear that you found the room to be very good, making your experience worth it. We look forward to welcoming you back for another visit.

10/10 Excellent

KAI-LAN

Stayed 1 night in Dec 2023
Response from Fairmont Chateau Lake Louise on Jan 25, 2024
Thank you, KAI-LAN, for the 5-star rating! We're thrilled you had a great experience with us. Looking forward to welcoming you back to the Chateau soon!

6/10 Okay

Gabriela

Stayed 1 night in Dec 2023

8/10 Good

Alasdair

Stayed 5 nights in Dec 2023
Response from Fairmont Chateau Lake Louise on Jan 16, 2024
Thank you, Alasdair, for the 4-star rating! We're glad you had a positive experience and look forward to making your next stay with us even more memorable.

10/10 Excellent

Lusine, Sun Valley

Stayed 2 nights in Dec 2023
Response from Fairmont Chateau Lake Louise on Jan 16, 2024
Thank you, Lusine, for the 5-star rating! We're delighted you had a wonderful experience with us. Looking forward to welcoming you back to the Chateau!

10/10 Excellent

Joshua

Stayed 2 nights in Dec 2023
Response from Fairmont Chateau Lake Louise on Dec 22, 2023
We really appreciate the 5-star rating, Joshua! We're delighted to know you had a wonderful experience with us. Looking forward to welcoming you back for another exceptional stay!

8/10 Good

Lilian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fairmont Chateau Lake Louise on Dec 22, 2023
Lilian,thank you for your 4-star rating. We're glad to know your experience with us was positive. If there's anything we can do to make your next stay even more memorable, please let us know. We look forward to your next visit to the Chateau!

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is breath taking! Incredible we have never seen anything so beautiful and we have been traveling for 40 years. Everyone of the staff were excellent. We will be back for the summer view because the winter one was so great!
Stayed 5 nights in Dec 2023
Response from Fairmont Chateau Lake Louise on Dec 22, 2023
Thank you, Michelle, for your wonderful review! We're honoured to know that after 40 years of traveling, the Chateau stands out as an incredibly beautiful experience. It's fantastic to hear that our staff made your stay even more memorable. We eagerly await your return to enjoy the summer views, which are just as spectacular as in the winter!

10/10 Excellent

tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fairmont Chateau Lake Louise on Dec 22, 2023
Thank you, Tina, for the 5-star rating! We're thrilled to know you had a wonderful experience with us. Looking forward to your next visit to the Chateau!

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff are unbelievably friendly and helpful and professional. The chateau itself is breathtaking and it is right on the lake I’m almost unspoiled beauty. There are so many dining and cocktail options onsite and the room I had was spacious and comfortable. I would highly recommend this place to everybody. Treat yourself.

10/10 Excellent

Matthew, Amherstburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an amazing place to visit, the hotel itself is gorgeous and the area surrounding it is breathtaking. The new spa they are building will make it even more lovely. Always love visiting this area.
Stayed 4 nights in Nov 2023
Response from Fairmont Chateau Lake Louise on Dec 15, 2023
Thank you for your glowing review, Matthew! We're delighted to hear that you find the Chateau and its breathtaking surroundings amazing. The anticipation of our new Spa & Thermal Wellness Centre adding to the experience is something we share with you. We're always thrilled to welcome you back to this beautiful area.

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and wonderful staff.
Stayed 1 night in Dec 2023
Response from Fairmont Chateau Lake Louise on Dec 5, 2023
Thank you, Kerri, for the 5-star rating and kind words! We're thrilled to know that the beauty of the Chateau and the efforts of our wonderful staff made your experience memorable. We look forward to welcoming you back for more beautiful moments.

10/10 Excellent

Vimbrelaine Suzeth, Bolingbrook

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Fairmont Chateau Lake Louise on Dec 5, 2023
Thank you, Vimbrelaine, for the 5-star rating! We're delighted that you had a wonderful experience with us. We hope to see you again soon at the Chateau for another exceptional visit.

10/10 Excellent

Rajesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Fairmont Chateau Lake Louise on Dec 5, 2023
Thank you for the 5-star rating, Rajesh! We're thrilled to know that your experience with us met your expectations. Looking forward to hosting you again at the Chateau for another outstanding stay.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Fairmont Chateau Lake Louise on Dec 5, 2023
Thank you, Joel, for the 5-star rating! We're delighted you had a wonderful experience with us. Looking forward to your next visit for more exceptional moments at the Chateau.

10/10 Excellent

Rodney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairmont Chateau Lake Louise is one of a kind. Obviously its proximity to the Lake is outstanding. Each of the staff we dealt with were fantastic. Our Concierge (I believe his name was Nigel) on the day of our arrival was so enthusiastic and knowledgeable. We used all of his advice to enhance our hikes and our stay. We attended the outdoor fire and Darcy was personable and friendly. He did a great job and in our view is a great guide for any guests staying at the Chateau. We enjoyed our meals at the Lakeview Lounge and The Guides Pantry was great for a quick breakfast before heading out hiking. The on sight shops are exquisite. Thanks for a wonderful holiday at Lake Louise.
Stayed 2 nights in Nov 2023
Response from Fairmont Chateau Lake Louise on Dec 1, 2023
Thank you for your wonderful review, Rodney! We're thrilled to hear about your exceptional experience at the Chateau, from Naval's enthusiastic and helpful advice to Darcy's personable guidance at the outdoor fire. It's great to know that our dining options and on-site shops added to the enjoyment of your holiday. We can't wait to welcome you back for another memorable stay at Lake Louise.

8/10 Good

Shelton

Stayed 3 nights in Nov 2023
Response from Fairmont Chateau Lake Louise on Dec 22, 2023
Thank you, Shelton, for the 4-star rating! We're glad your stay at the Chateau was enjoyable and we're eager to hear any suggestions you might have for making your next visit a perfect 5. Looking forward to welcoming you back!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service
So this review is a little difficult. The staff was amazing which made the stay great but there were a lot of non-Fairmont Hotel type mistakes that were made over the five days we were there. Overall, I would rank my stay a 3 1/2 out of five stars, mainly because the staff was so great. The facilities need to be updated and the logistics of the hotel need to be Cleaned up.
Stayed 6 nights in Nov 2023
Response from Fairmont Chateau Lake Louise on Nov 25, 2023
Thank you for your honest feedback, David. We're glad our staff made a positive impact on your stay, yet we understand that there is room for improvement. Your insights about the facilities are invaluable as we strive to meet and exceed the expectations associated with the Fairmont experience. We appreciate your rating and are committed to making the necessary enhancements for a better experience in the future.

10/10 Excellent

Melanie

Stayed 2 nights in Nov 2023
Response from Fairmont Chateau Lake Louise on Dec 15, 2023
Thank you, Melanie, for the 5-star rating! We're delighted that your experience with us met your expectations. Looking forward to welcoming you back to the Chateau for another memorable stay.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Fairmont Chateau Lake Louise on Nov 25, 2023
Thank you for the top rating, David! We're thrilled to see you had a fantastic experience with us. Looking forward to your next visit to the Chateau!

10/10 Excellent

Kate

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breathtaking
Beyond breathtaking. Every hour is a new scene as nature changes by the moment. Location and ambiance of the hotel was wonderful.
Stayed 3 nights in Nov 2023
Response from Fairmont Chateau Lake Louise on Nov 8, 2023
Kate, your words capture the magic of the Chateau's surroundings perfectly! Nature does indeed put on a spectacular show here, and we're delighted you enjoyed the ambiance that compliments such beauty. Thank you for sharing your experience, and we look forward to your next visit for more unforgettable scenes.

10/10 Excellent

Mechell

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and most staff were great! Such a great ambiance and relaxing time. Definitely coming back!
Stayed 2 nights in Nov 2023
Response from Fairmont Chateau Lake Louise on Nov 8, 2023
We're thrilled to hear that you had a relaxing stay with us, Mechell, and that our staff and ambiance hit the mark for a great experience! Looking forward to your return to the Chateau for another rejuvenating getaway.

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is superb! Gorgeous views from every part of the hotel. Lake Louise is right outside and there are easy as well as difficult hikes available. The hotel is beautiful, the staff are wonderful. The only problem is the food - it is just not very good and the prices are sky-high. The most elegant of the five restaurants gave the two of us a mediocre dinner - but it cost us $500. A lesser restaurant at the hotel gave us a slightly better meal for $200. For those prices, the chef should be more talented!
Stayed 2 nights in Oct 2023
Response from Fairmont Chateau Lake Louise on Nov 8, 2023
Thank you, Susan, for sharing your experience. We're delighted to hear that our location and the gorgeous views met your expectations, and that the variety of hikes added to your enjoyment. We also appreciate your compliments on our hotel's beauty and the wonderful staff. However, we're sorry to hear that our dining options didn't hit the spot as was expected, especially considering the value. Your feedback is incredibly important to us, and will passed to our culinary team. We're committed to providing an experience that is as exceptional as our surroundings.

10/10 Excellent

dianna

Stayed 4 nights in Oct 2023
Response from Fairmont Chateau Lake Louise on Nov 25, 2023
Thank you, Dianna, for the 5-star rating! We're delighted you had a wonderful experience with us at the Chateau. Looking forward to your next visit!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
View, the location, the convenience of concierge services they were perfect. They truly made us feel special
Stayed 1 night in Oct 2023
Response from Fairmont Chateau Lake Louise on Nov 8, 2023
Jennifer, thank you for your perfect score! It's fantastic to hear that the view, location, and the personalized touch from our concierge team made you feel special. That's exactly what we strive for! We're here to make every visit to the Chateau a perfect one.

10/10 Excellent

Timothy

Stayed 1 night in Nov 2023
Response from Fairmont Chateau Lake Louise on Nov 25, 2023
Thank you, Timothy, for the fantastic 5-star rating on Expedia! We're delighted that you had such a great experience at the Chateau. Looking forward to your next visit!

6/10 Okay

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
gorgeous surrounding. Rooms are dated. Hot water weirdly absent. Mistakes with room service.
Stayed 1 night in Oct 2023
Response from Fairmont Chateau Lake Louise on Nov 2, 2023
Thank you Charles, for sharing your feedback. We're pleased that you appreciated the beautiful surroundings of the Chateau. However, we sincerely regret the issues you experienced with the room and services. We value your insights and will work diligently to address these concerns through renovations to ensure an impeccable experience for future visits.