Ratings based on 1,119 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by A verified travelerfrom Calgary

Check on type of room

Posted Mar 27, 2015
Once checked in and went to room we found our room was a shared room with a locked door. Not our expectations. Checked with front desk and had to upgrade to receive a single status room that was not adjoining. When questioned the front desk, we were informed all rooms are adjoining unless you upgrade. Upgrade price was more expensive than regular single rooms elsewhere.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Experience

Posted Mar 24, 2015
Within walking distance of the main drag. Only issue was that my room was quite small (Room 220) compared to what I would generally be used to.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom calgary, Ab

Wonderful stay

Posted Mar 24, 2015
We loved the room and very thing about the hotel IT was a great stay
3 out of 5
by A verified traveler

Will work for must stay over in Banff hotel stay.

Posted Mar 23, 2015
Pros: Price.
Cons: Room to maneuver around bed, toilet, entry door, not outside the main hotel, clean, clean, clean.
Location: Banff, you kidding? It's beautiful, just being there is enough.
Hotel with comfortable bed, but chain restaurant, Chiles. Breakfast was as any "hotel" breakfast, no hot items, other than toast or waffle. Room with two beds was so crowded, it was difficult to walk to the bathroom and no room to get into bed from one side. Did not like that I had to walk outside to get to the restaurant, to the hot tub, the underground parking, to get anywhere. Also, basement hot pools was open to the outside and had bird crap on some of the walls, which was so disgusting.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Franken

Entspannter Ski Urlaub

Posted Mar 23, 2015
Pros: Service war sehr gut. Das die ausgeliehenen Ski zum Hotel bzw. wieder abgeholt wurden war fast schon einmalig
Cons: Die Auswahl am Fruehstueck koennte besser sein.
Haben eine Woche zum Ski Fahren in Banff verbracht
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice new hotel.

Posted Mar 22, 2015
Nice hotel with Chili's restaurant. Close to shopping.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 21, 2015
Pros: friendly staff close to village
Cons: rooms need updating esp sitting area could be much nicer fire places in room would be nice more storage
rooms need serious updating hot tub over rated fitness facility over rated
4 out of 5
Recommended
for Everyone
by A verified travelerfrom ヒロシマ

可愛いキツネがお出迎え

Posted Mar 12, 2015
ロッジの様な外観で、お部屋はコンパクトでしたが、内装がキツネのランプなどあって可愛かったです。 スパも洞窟の中から夜空が見えて素敵でした。 朝食でワッフルメーカーで自分で好きなだけ作れるのも良かったです。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary , Alberta

we stay at this hotel about 3 to 4 times a years

Posted Mar 11, 2015
Always a great stay , excellent facilities and outstanding staff , clean , great grotto , it's consistent in terms of quality . Great Stay !
4 out of 5
Recommended
for Everyone
by A verified travelerfrom quebec

Great place to stay!

Posted Mar 11, 2015
Pros: homey and comfortable.
Location: ski and eat. Very good restaurants close by.
People at front desk very nice and helpful. Upgraded us for a minimal fee. Very appreciated since we had all the ski gear and equipment. it was our second time at this hotel. Will definitely come back again.