Ratings based on 925 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Stayed in the separate cabins

Posted Oct 27, 2014
Loved our visit to banff and the tunnel mountain hotel/cabins we were right behind the big mountain and hill that had a little trail. The beds were comfortable and the rooms were clean! The view we had was amazing, the cabin we got didn't have parking but wasnt a problem for us. We will definitely be returning!! We didn't get the chance to eat the tunnel mountain resort, but the night out on the town was excellent !
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Oct 15, 2014
Everything was good but cleaning time was too early.
3 out of 5
by A verified traveler from Edmonton

Long weekend stay

Posted Oct 14, 2014
Pros: Location
Cons: State clearly that a 4 person unit is for a family with kids and not 4 adults.
Location: great for hiking, sightseeing in and around Banff
Hotel was in good location. Not too far from downtown, but still a quiet area. To get to our unit, # 162, we had to go down the stairs, up the stairs and a long corridor, quite a hassle with suitcases... To get into the unit, you had to go through the bedroom , which was a strange lay out. Also, this a separate bedroom, had no bedroom door and in the living room we had a pull-out sofa, not much privacy this way. This was a 4 person unit, but we had to pay extra for 2 adults!! Apparently, the 4 persons are a family with 2 kids, This should be made more clear when you book. The kitchen unit was good, well equipped and bathrooms were okay as well, though nothing special.
2 out of 5
by A verified traveler from alberta

Good location. Dirty. Inappropriate bedding.

Posted Oct 12, 2014
Pros: Friendly office staff, good location.
Cons: Do a thorough cleaning, make repairs as needed, provide appropriate bedding.
Location: Quiet location with very few amenities
No light blankets provided - only a very warm comforter which made for a hot sleep. Room was in need of repair and was dirty. Staff were friendly and very helpful.
4 out of 5
Recommended
for Families
by A verified traveler from Winnipeg

Nice place, somewhat tired looking though!

Posted Oct 7, 2014
Pros: close proximity to Banff without the hustle and bustle of being right in it.
Cons: As mentioned about - a bit "tired". Definitely should be more on the ball with respect to internet - given today's day and age.
Location: Close to the hot springs/banff town proper/gondola - basically everything was very easy to get to from the hotel.
Early check - in was given, even though it was not requested. Pleasant front desk staff - helpful for directions to the attractions we wanted to see. Room was large and spacious - with a nice sitting area. No wi-fi, which apparently they were having difficulties with, upon check-in - still no wi-fi when it was check-out time. Bed was comfortable - good housekeeping was apparent. My husband enjoyed the steam shower - again, unexpected, but a nice perk.
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton

It was comfortable and pleasant

Posted Oct 6, 2014
Pros: Location, interiors, service.
Cons: Furnishings.
Location: Bow river cruise, white water rafting, hiking, cascade falls
Good experience, everything as the hotel web site indicated.
5 out of 5
Recommended
for Everyone
by A verified traveler from Red Deer, AB

Excellent Location

Posted Oct 2, 2014
Pros: I loved the jacuzzi tub!
This fabulous hotel is just above Banff in a very convenient location within walking distance to downtown as well as hiking.
4 out of 5
by A verified traveler

Posted Oct 2, 2014
Pros: Rooms were nice.
We like Tunnel Mountain quite a bit except its right on the busy road. Would shave preferred they put us in a room that did not face the road.
2 out of 5
by A verified traveler from ontario

Very disappointed.

Posted Sep 28, 2014
Pros: Nice shower stall
Cons: Air conditioning
Location: Location is good. Not far from town
Arrived at hotel at 7pm and room wasn't made up and room wasn't what we were expecting. We were expecting a cabin but it was just a room with no view. Staff apologized and gave us another room in a lower level. Extremely loud air conditioner kept us awake all night. No restaurant either. For $187 a night very disappointing.
5 out of 5
Recommended
for Couples
by A verified traveler from Winnipeg, MB

Romantic Getaway

Posted Sep 22, 2014
Pros: The fireplace was what made the stay even better on the cool nights.
Cons: Everytime I went to go to the hottub, it was always closed for maintenance. We were out and about during the day, would have been nice to relax.
Location: Not too much in the area within walking distance, but a short drive from the shopping district, Fairmont Hotel, etc.
It was nice and cozy. Very quiet area. Away from the hustle and bustle of the main strip. Beautiful mountain backdrop.