Ratings based on 1,063 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
90% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Winnipeg MB

Great view!

Posted Jan 26, 2015
Mountain cabin, Great place to stay if you have a group. Little pricey for that room but sleeps 5 very comfortably! And have a great view of the mountains! Very close to downtown Banff, sulphur mountain gondola and hot springs! Had a great time!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sylvan Lake, AB

Love this place

Posted Jan 26, 2015
I stay here most times when I travel to Banff. Love it. Not bad priced and I stay in the executive rooms. Love the steam bath in the showers. Hotel needs fitted sheets for the bed though, woke up both mornings on the mattress. And the parking situation is awful if you drive a truck. Good luck finding a spot to fit in after 9pm. Other than those small details love this place.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel!

Posted Jan 13, 2015
Pros: The amount of towels provided, bed comfortability, space.
Cons: Bed sheets included in the sofa bed.
My friends and I had booked this hotel with the largest size possible (the 8 person cabin) and it was enough to fit us all, but the downside was that there was only one bathroom so for 8 people, it was quite difficult to share. The beds were extremely comfortable. I had expected the sofa bed would have bed sheets already placed in prior to using and opening it like other hotels, but this sofa bed was not covered. No big issues though, quite comfortable and nice!
2 out of 5
by A verified traveler

Ok location

Posted Jan 10, 2015
Cons: Adjust the price to the accommodation.
Very limited kitchen supplies and general resources to ammodate 8 people. Wood fireplace smoked up the place We were very crowded in the small space. Disappointed with accommodation considering what we paid/ night@ $350/ night. We feel we should be reimbursed.
2 out of 5
by A verified traveler

Dissapointing

Posted Dec 24, 2014
Pros: Staff
Condo bedroom was completely overheating - had to have the window in the bedroom open all night. Another condo bed was broken and lop-sided. Kitchen lacked kitchen supplies (baking pan, only 1 pot etc). Found loose screw at the bottom of the hot tub which came off the filter grate.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great room for sharing with others.

Posted Dec 20, 2014
I like the bedroom and 2 double beds. It is nice for sharing with others. Unfortunately, the hide a bed couch was broken and uncomfortable for 3 people to sit on.
3 out of 5
by A verified travelerfrom Olds, AB

Dates but adequate

Posted Dec 9, 2014
Our family of 5 stayed here for one night. The space was small but adequate for all of us for one night. There were only 4 chairs for kitchen table in the room, so one of us sat on our cooler. We slept upstairs in the loft in one bed and our 3 year old slep in the other. The walls were very thin and the neighbors next door we quite loud until about 2:30 in the morning. Other than that it was a good location- we went to see the Santa parade and came for a weekend of snowshoeing so it was nice to stay in Banff and to har a kitchen so we could cook our own meals.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom St. Albert, AB

Nice Hotel Away from the Craziness of Town

Posted Dec 8, 2014
Pros: It's somewhat off the beaten path. Clean with a nice bathroom with jacuzzi and steam shower. Gas fireplace and flat screen TV.
Cons: Nothing really. Room seemed to be very dry. Bed sheets were very staticky.
Location: Walk about town and go out to Johnston Canyon for a beautiful view of the falls (Upper and Lower).
I used to stay at this Hotel about 10 years ago. I thought I would try it again. It's nice and well kept. I had the unfortunate luck of being beside the stairs and the Ice Machine. I didn't notice it too much but my wife heard lots of noise. The manager gave a minor discount to ease the annoyance.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Calgary

Very nice

Posted Dec 1, 2014
Pros: View
Great time ... very happy, would go back for sure.. love the fireplaces and steam room ... all the amenities are clean and nice
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Black Diamond

Nice hotel out of central Banff so nice and quiet.

Posted Nov 21, 2014
Loved the heated floors and the steam shower. Room good value for money. only negative was the tight parking for our big truck.