Ratings based on 1,113 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
90% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 3, 2015
Nice, clean, older hotel. Couple of minor problems. No alarm clock, bathroom fan not working, gas fireplace controls were sealed. Other than that, everything was nice.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary

nice hotel not to far from down town

Posted Apr 25, 2015
Pros: close to down town and very nice accomanidations.
Cons: a updated stove,bathroom rentavated..
Location: love the location because it was quiet and close to down town.
We had a great time in Banff,The stay at Tunnel Inn was great.The room was very nice and comfortable,I really liked the burning wood fireplace.I think the stove should be updated.The ceiling tiles in the washroom needed to be updated also.over all it was a very nice weekend :-)
5 out of 5
Recommended
for Everyone
by A verified traveler

Quiet, comfortable stay.

Posted Apr 20, 2015
This resort is located up hill from the main town area. The location means that the hotel is away from the noise of the town. Room is comfortable and clean. We enjoyed our patio, jetted tub, steam shower, and fire place. Staff is friendly and requests are granted very promptly. Only down side is some customers ignore parking rules and it's annoying to get around the parking area when it's busy since some people block off the parking lot. Overall still 5/5 though!
4 out of 5
Recommended
for Families
by A verified travelerfrom Edmonton

Love it!

Posted Apr 5, 2015
Pros: Everything!
Cons: A small match to start the fireplace.
Location: 2 mins drive to downtown... We went to Gondola, tubing in Norquay, took pictures in Bow River waterfalls and lots of trails to walk with my kids.
I love the place. Very private, clean and friendly staff. I like the parking... Very convenient just outside my doorsteps is my vehicle. I also like the free firewoods. My kids love the upstairs bedroom. I like the idea that everything is provided to start my day like... dish soap, utensils, and the fridge was already on.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Edmonton

Room was clean and a great size!

Posted Mar 18, 2015
5 of us stayed in one of the loft rooms (max capacity 8). The room was clean and a really good size, with kitchenette, deck, & two bathrooms. The view was awesome as well as the view from the indoor heated pool/hot tub. I recommend staying here and will be back!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Wetaskiwin AB

Night in Banff

Posted Mar 17, 2015
Cons: Better beds!
Beautiful location, nice hotel but very hard beds.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Nova Scotia

Great view

Posted Mar 12, 2015
Pros: view comfortable beds full kitchen
Cons: parking
Location: Nice hiking nearby. Not too far from town. Great view.
We enjoyed our mountain cabin and had a great view of the mountains. Cabin #109. Would definitely recommend this resort based on the comfort of the cabin and the view. Parking could definitely be an issue although it wasn't for us and the indoor pool was cooler than I would have liked. Staff were very friendly and obliging. They could have used a few more dishes in the kitchen but otherwise the cabin was well equipped. I would stay again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Leduc AB

Quiet and cozy in the mountains

Posted Mar 11, 2015
Pros: close to downtown but not right in town, quiet and cozy. country fee.
Cons: Could use some upgrades in tile and appliances.
Location: great waterslides across the street, close to ski resorts, bussing down town at no charge. Lots of hiking.
Very friendly staff, It was clean, could use some upgrading though ( just for cosmetics). The bus shuttle downtown is a great feature. Our wood burning fireplace was so nice and relaxing, and unlimited wood was brought to our room at no cost and very fast service. It would be nice if there was a water slide in the pool. The outdoor BBQ areas are a perfect touch, makes you feel at home. I have stayed here twice and will go back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful town house like rental!

Posted Mar 9, 2015
Nice accommodations in the mountains Excellent for my family of five. Swimming pool was a bit cold though.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary, AB

Great Experience!

Posted Mar 4, 2015
We had a great experience at Tunnel Mountain Resort this past weekend. The staff were very friendly and helpful. The rooms were amazing! I WILL be staying here again!!