Ratings based on 116 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom hong kong

Great pool villa

Posted Nov 5, 2014
One of the best hotels I've stayed. The staffs are helpful. The pool in the villa is big. Services are great. Will definitely go back again. Just one minor thing, the hotel swimming pool was out of order for 1 day when we stayed there, so will need to go to another hotels for the swimming pool.
Comment from Hotel Management
Nov 26, 2014 by Jerry, Hotel Management
Dear pandabrick, We are thrilled to read that your time with us in the Sanctuary for the Senses was great and that you loved our staff, the exceptional service we provide and your Pool Villa as much as we do! We had an emergency pipe leak which led to the pool closure but, happy to inform that it has been fixed. I would like to take the opportunity to apologise for the minor inconveniences and to thank you for your kind understanding. You review in Expedia helps us enormously to better our services. Thank you for taking your time in sharing your valuable thoughts, and we are looking forward to have you back as many of our patrons. With my best regards, Sriram Kailasam General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom singapore

Legendary hotel needs some sort of facelift

Posted Oct 30, 2014
Pros: Helpful and pleasant staff. Quiet serenity. Good restaurant food. Clean.
Cons: Wifi kept going down. Water heater didn't work.
Location: Nice restaurants nearby with free shutter bus service. Beach is a walking distance.
Very pleasant and helpful staff. Love the private villa with the pool. Love the quiet serenity. And the close proximity to a beautiful and secluded beach - nothing like the madness of patong beach. The food is good too. Only problem is it's kind of old, the water heater goes crazy and it's hot cold hot cold in a 3 minute quick shower, every time. And the wifi is down most of the time. And we were charged (a lot) for taking the toiletries bags from the room, why it would make a great (free) souvenir. But overall it was an exquisite experience for us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Luxury resort in a perfect location

Posted Oct 26, 2014
The most luxurious resort I've ever stayed in. We got a free upgrade to a pool villa which was breathtaking. Breakfast was included and the staff were amazing :)
Comment from Hotel Management
Nov 27, 2014 by Jerry, Hotel Management
Dear Banyan Tree Phuket Guest; We have received and read with much appreciation your kind and lovely review of your recent stay at the Sanctuary for the Senses in Phuket. I am so happy to read that you had the opportunity to experience one of our leading products, the Pool Villa and that our amazing staff perfectly accommodated all your needs. Thank for a great review and we hope you will visit many times in the months and years to come to experience what only Banyan Tree Phuket has to offer. With my best regards, Sriram Kailasam General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

贅沢を味わえるひととき

Posted Oct 21, 2014
Spa pool and Vila に3日間滞在しました。 まず、ルームサービスの朝食、かなり美味しいです。メニューの中から何品頼んでいいというのは、かなり高得点(笑) 残念な点は一つ。 空調の音がうるさいこと。バトラーに言って何回か見てもらいましたが、滞在中には直りませんでした。 しかし、その他のサービスが高い為、今回は終始にこやかに過ごせました。
Comment from Hotel Management
Nov 27, 2014 by Jerry, Hotel Management
Dear liz; Thank you for taking the time to share your experience with the Expedia customers. We appreciate your valuable feedback that has been shared with our entire team. Thank you for mentioning the things you loved about our Resort; Breakfast is an important meal for us and glad that you enjoyed in the privacy of your villa which is always special. We are sorry to read that the air conditioning noise issue could not be rectify during your stay. Apologies for this. I am happy to hear that overall you had a wonderful time and we hope that you will visit again soon to give us an opportunity to provide an exceptional visit. With warmest regards, Sriram Kailasam General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom hk

Pool villa

Posted Oct 20, 2014
Great experience in Banyantree Friendly staff with relaxing environment We will definitely recommend this to other
Comment from Hotel Management
Nov 26, 2014 by Jerry, Hotel Management
Dear kh, We are happy to read that you has a great experience at the Sanctuary for the Senses. Your short but sharp review has been communicated to all our associates, who are proud to be recognized as friendly. We believe it is one of the key ingredients to make our guests feel at ease from the beginning to the end of their stay. Thank you for recommending us! It is obvious that you took some fantastic memories away from your Banyan Tree experience and we hope your travels will bring you back very soon. Again, thank you for your positive feedback! Sriram Kailasam General Manager
5 out of 5
Recommended
for Families
by A verified traveler

Babyan Tree - I am a fan

Posted Oct 14, 2014
Pros: Staff attitude, quality of food and most importantly, a medical clinic nearby
Cons: I got bitten at least 20x by mosquitoes. BT lacks of an all day long international F&B restaurant. Rainy days there is no choice within BT for lunch.
Location: Guests staying in certain resorts can acquire a one-day pass to enjoy the facilities of other resorts. Canal Village for those who like to shop.
My husband and I took our 1 1/2 old baby to Banyan Tree Phuket for a 2 weeks family vacation. The amenities we requested for baby's comfort were all met. upon our arrival we were very well received and during our stay, the in-house staff were kind and efficient. Being able to travel between the Laguna properties by shuttle bus was great, providing more activity and F&B options during our long stay. The restaurants served very good quality food and the 2 bedroom pool villa was well quipped and preserved. The swimming pool with jacuzzi was a haven for our baby. Even during his sleep, he moved his arms and legs! Our experience at Banyan Tree was fantastic. Our baby had a great time. That's all that mattered to me.
Comment from Hotel Management
Nov 26, 2014 by Jerry, Hotel Management
Dear Lachey, Thank you for sharing your thoughtful comments of your family stay at Banyan Tree Phuket . We are so pleased that everything went exceptionally well and your requests for your little ones were all met, your private pool and whole resort in generic. Very best wishes and we look forward to welcoming he whole family back to the Sanctuary for the Senses many times in the future. Best regards, Sriram Kailasam General Manager
3 out of 5
Recommended
for Everyone
by A verified travelerfrom インド

判断は分かれるホテルかもしれません

Posted Oct 7, 2014
Pros: 部屋の広さ
Cons: 細かい部分の修繕、メンテナンス
基本的なファシリティは良いと思いますが、どうしても東南アジアの湿った暑い地域にあるということもあって、部屋の細部がいまいちです。私が泊まった部屋はカーテン代わりの木製の戸が外れかけており、開け閉めに苦労しました。また部屋全体の照明が暗く、昼は太陽光で問題ないのですが、夜は部屋全体が暗いです。基本的にすべてヴィラタイプなので庭がついているのですが、蚊が多く楽しめません。それ以外の水回り等基本的な部分はきれいでした。
Comment from Hotel Management
Nov 27, 2014 by Jerry, Hotel Management
Dear Banyan Tree Guest; Thank you for taking time to share your feedback on your recent stay with us. Your comments are greatly appreciated. There is no better learning tool for us then direct feedback from our guests. Your feedback on the overall lighting, maintenance conditions and the mosquitoes have been discussed internally and steps have been taken to fix them. I was very sorry for failing to meet your expectations. Despite this, we appreciate your overall positive stay. It is my hope that we will have an opportunity to redeem ourselves in the near future and provide the “perfect” experience you deserve. Warmest regards, Sriram Kailasam General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 日本

最高のホテル!!

Posted Sep 28, 2014
最高の滞在が出来ました。ホテルの雰囲気、サービス、スタッフの方の対応、清潔感など、全てが素晴らしかったです。誕生日にかけて滞在しましたが、ホテルから心のこもった手紙とケーキのプレゼントを頂きました。本当にありがとうございました。また絶対滞在したいです。
Comment from Hotel Management
Oct 7, 2014 by Jerry, Hotel Management
Dear Valued Guest, Thank you for your time posting your wonderful experience at the resort and we are glad that you have selected us to celebrate your birthday, We look forward to being able to have the chance to welcome you back for another best stay with us. Regards, Sriram Kailasam General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom malaysia

Nice hotel for a get away weekend stay

Posted Sep 17, 2014
Warm welcome on arrival and staff help to check in was very helpful and manage to arrange transport to take us around since the room was not ready as we arrived early.
Comment from Hotel Management
Oct 7, 2014 by Jerry, Hotel Management
Dear Banyan Tree Phuket Guest; Thank you for your review that you have posted about our resort. It is a pleasure to read that you have enjoyed your stay with us as well as our welcoming ceremony and the walk through the hotel facilities while waiting for your villa. Your feedback will be certainly shared with the Banyan Tree Phuket family who ensured that you were delighted from the beginning of your stay with us. We all hope to welcome you back in the near future to create some more of wonderful memories at your Sanctuary for the Senses in Phuket. Thank you once more for your kind review. Best regards, Sriram Kailasam General Manager
Comment from Hotel Management
Oct 7, 2014 by Jerry, Hotel Management
Dear Banyan Tree Phuket Guest; Thank you for your review that you have posted about our resort. It is a pleasure to read that you have enjoyed your stay with us as well as our welcoming ceremony and the walk through the hotel facilities while waiting for your villa. Your feedback will be certainly shared with the Banyan Tree Phuket family who ensured that you were delighted from the beginning of your stay with us. We all hope to welcome you back in the near future to create some more of wonderful memories at your Sanctuary for the Senses in Phuket. Thank you once more for your kind review. Best regards, Sriram Kailasam General Manager
Comment from Hotel Management
Oct 7, 2014 by Jerry, Hotel Management
Dear Banyan Tree Phuket Guest; Thank you for your review that you have posted about our resort. It is a pleasure to read that you have enjoyed your stay with us as well as our welcoming ceremony and the walkthrough the hotel facilities while waiting for your villa. Your feedback will be certainly shared with the Banyan Tree Phuket family who ensured that you were delighted from the beginning of your stay with us. We all hope to welcome you back in the near future to create some more of wonderful memories at your Sanctuary for the Senses in Phuket. Thank you once more for your kind review. Best regards, Sriram Kailasam General Manager
5 out of 5
Recommended
for Couples
by Kelvinfrom Melbourne

Awesome Villa!!

Posted Sep 2, 2014 on Hotels.com
My girlfriend and i loved our stay at Banyan Tree Phuket. The villa was exactly as described online. The private pool area was actually a lot bigger then expected. Staff were always friendly and helpful. Bicycles can be borrowed to ride around the resort which was a nice touch. The location is a bit far from Patong but if you're after a villa style resort then this is a great choice.
Comment from Hotel Management
Sep 20, 2014 by Jerry, Hotel Management
Dear Kelvin, Thank you for also posting your compliments on hotels.com forum. The rest of the team are as excited to welcome you back to the Sanctuary for the Senses. Until then, safe travels. Regards, Sriram Kailasam General Manager
Comment from Hotel Management
Sep 20, 2014 by Jerry, Hotel Management
Dear Kelvin, Thank you for also posting your compliments on hotels.com forum. The rest of the entire team at Banyan Tree Phuket are as excited in having another chance to welcome you back to the Sanctuary for the Senses. Until then, safe travels. Regards, Sriram Kailasam General Manager
Comment from Hotel Management
Sep 20, 2014 by Jerry, Hotel Management
Dear Kelvin, Great to read that you have chosen Banyan Tree Phuket as your preferred couple getaway destination and thank you for sharing your feedback to fellow travelers. The rest of the team are looking forward to having another opportunity to welcome you back to the Sanctuary for the Senses at Banyan Tree Phuket. Regards, Sriram Kailasam General Manager
Comment from Hotel Management
Sep 20, 2014 by Jerry, Hotel Management
Dear Kelvin, Thank you for also posting your positive feedback and sharing to the rest of the hotels.com community. The entire team at Banyan Tree Phuket are looking forward to having you back to the Sanctuary for the Senses. Until then, safe travels. Regards, Sriram Kailasam General Manager