Beach/ocean view

Reviews of The Pavilions Phuket

5 out of 5
The Pavilions Phuket
31/1 Moo 6, Choeng Thale, Phuket

Reviews

9.4

Exceptional

Rating 10 - Excellent. 253 out of 341 reviews" "
Rating 8 - Good. 59 out of 341 reviews" "
Rating 6 - Okay. 16 out of 341 reviews" "
Rating 4 - Poor. 10 out of 341 reviews" "
Rating 2 - Terrible. 3 out of 341 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

R

Stayed 3 nights in Feb 2024
Response from The Pavilions Phuket Team on Mar 21, 2024
Dear R,Thank you so much for your 5-star rating! We are thrilled to know that you had a wonderful experience during your stay. If you have any specific feedback or suggestions, feel free to share them with us. We look forward to welcoming you back for another exceptional stay in the future.Best regards,

10/10 Excellent

Ferdaus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience staff was amazing
Stayed 1 night in Feb 2024
Response from The Pavilions Phuket Team on Mar 1, 2024
Dear Ferdaus, Thank you for your kind words. We are delighted to hear that you had an overall good experience during your stay with us. We hope to welcome you back soon for another wonderful stay.Warm regards,The Pavilions Phuket Team

10/10 Excellent

Miguel, Quincy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pavilions in Phuket was immaculate! The staff were so catering & such a great vibe. The food at the 360Restaurant was so yummy & came with a sunset view you can only dream of. Worth every penny ;) I had an amazing time - the pool is beautiful & drinks are delicious! Cheers.
Stayed 3 nights in Jan 2024
Response from The Pavilions Phuket Team on Feb 10, 2024
Dear Miguel, Thank you very much for your delightful feedback! We're delighted to hear that you had such a wonderful experience at The Pavilions Phuket. It's our pleasure to provide impeccable service and create memorable moments for our guests. We're thrilled that you enjoyed the delicious cuisine at the 360 Restaurant while soaking in the breathtaking sunset view. We look forward to welcoming you back for another exceptional stay. Warm regards, The Pavilions Phuket Team

10/10 Excellent

Michael

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is safe and quiet which is what we wanted on this holiday. We were still able to connect to all the local tours and restaurants. I would recommend this property if you want a quiet private holiday.
Stayed 9 nights in Jan 2024
Response from The Pavilions Phuket Team on Jan 23, 2024
Dear Michael, Thank you for your wonderful review! We're delighted to know that our property provided the safety and tranquility you were seeking for your holiday. It's fantastic that you still found it convenient to connect with local tours and restaurants. Your recommendation for a quiet and private holiday means a lot to us. We look forward to welcoming you back for another peaceful retreat in the future.Warm regards,

10/10 Excellent

Rohit

Stayed 4 nights in Jan 2024
Response from The Pavilions Phuket Team on Jan 23, 2024
Dear Rohit, Thank you so much for your 5-star rating! We are thrilled to know that you had a wonderful experience during your stay. If you have any specific feedback or suggestions, feel free to share them with us. We look forward to welcoming you back for another exceptional stay in the future.Best regards,

6/10 Okay

BAR

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
outdated Resort
the location is very nice near laguna; the stuff are very friendly and helpful; the resort is outdated- the rooms and buildings seem old and boring; the food is quite mediocre; nothing is too bad- just seem that they are tired of business....
Stayed 1 night in Dec 2023
Response from The Pavilions Phuket Team on Dec 31, 2023
Dear Bar, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our friendly and helpful staff and the scenic location near Laguna.We sincerely apologize if certain aspects of our resort did not meet your expectations. Your comments about the room aesthetics and the dining experience have been duly noted.We value your insights, and your feedback serves as motivation for us to continually improve. We hope to have the opportunity to welcome you back in the future, offering an upgraded experience that exceeds your expectations.Warm Regards, The Pavilions Phuket

10/10 Excellent

Yasser

Stayed 1 night in Dec 2023
Response from The Pavilions Phuket Team on Dec 31, 2023
Dear Yasser, We would like to express our sincere gratitude for your fantastic 5-star rating! Your feedback is greatly appreciated, and we're thrilled to know that you had a positive experience at The Pavilions Phuket.If you ever have any specific comments or suggestions to share, we'd love to hear more about your stay. Your insights help us continually enhance our guest experience.Thank you once again, and we hope to welcome you back for another exceptional stay in the future.Best regards,

10/10 Excellent

Luo Yi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice and beautiful hotel. The staff is very friendly. We had enjoyed it very much.
Stayed 3 nights in Dec 2023
Response from The Pavilions Phuket Team on Dec 28, 2023
Dear Luo Yi, Thank you for your wonderful review and for choosing The Pavilions Phuket. We're thrilled to hear that you found our hotel very nice and beautiful. Our team takes pride in providing friendly service, and we're delighted to know that you enjoyed your stay with us.Your positive feedback means a lot to us, and we look forward to the pleasure of hosting you again for another enjoyable experience.Warm regards,

10/10 Excellent

james

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hill top resort over looking ocean views, very secluded and private villas with great property dining options for breakfast and dinner
Response from The Pavilions Phuket Team on Mar 1, 2024
Dear James, Dear Guest,Thank you for choosing The Pavilions Phuket for your stay. We are delighted to hear that you enjoyed our beautiful hilltop resort overlooking ocean views. We are glad that you found our villas secluded and private, and that you enjoyed our property dining options for breakfast and dinner. We hope to welcome you back soon for another memorable stay.Warm regards,The Pavilions Phuket Team

10/10 Excellent

Ferras

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Sep 2023
Response from The Pavilions Phuket Team on Dec 28, 2023
Dear Ferras, We would like to express our sincere gratitude for your fantastic 5-star rating! Your feedback is greatly appreciated, and we're thrilled to know that you had a positive experience at The Pavilions Phuket.If you ever have any specific comments or suggestions to share, we'd love to hear more about your stay. Your insights help us continually enhance our guest experience.Thank you once again, and we hope to welcome you back for another exceptional stay in the future.Best regards,

10/10 Excellent

Kamesha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great getaway from the hustle and bustle of Phuket. It was super quiet, friendly staff, the private villa with a pool was amazing. Honestly never felt like I wanted to leave the property !
Stayed 6 nights in Oct 2023
Response from The Pavilions Phuket Team on Nov 22, 2023
Dear Kamesha, Thank you for your wonderful review! We're thrilled to hear that The Pavilions Phuket provided you with a great getaway from the hustle and bustle of Phuket. It's fantastic that you found the property super quiet, and we're delighted that the friendly staff contributed to your positive experience.We're especially pleased to hear that your private villa with a pool was amazing and that you never felt like leaving the property. Creating a tranquil and memorable escape is what we strive for, and we're thrilled that we could provide that for you.Thank you for choosing The Pavilions Phuket, and we look forward to the pleasure of welcoming you back for another relaxing stay.Warm Regards,The Pavilions Phuket Team

6/10 Okay

Fatima

Stayed 2 nights in Oct 2023
Response from The Pavilions Phuket Team on Oct 25, 2023
Dear Fatima Khan,We extend our heartfelt thanks to you for selecting The Pavilions Phuket as your accommodation during your recent visit to Phuket. Your feedback is incredibly valuable to us, and we genuinely appreciate the time you've taken to share your thoughts and experiences with us.You've rated your stay with us as 6/10, and while we appreciate all feedback, we are particularly keen to gain a deeper understanding of your experience. Your insights can guide us in making the necessary enhancements to maintain our commitment to delivering exceptional guest experiences at The Pavilions Phuket.We did, however, observe that you didn't accompany your rating with specific comments. To help us better address your concerns, we kindly request that you provide more details about your stay. Whether it pertains to the room, service, facilities, or any other aspect of your visit, your comments will be invaluable in our ongoing mission to provide outstanding hospitality.Once again, thank you for selecting The Pavilions Phuket. We are committed to continually improving our services, and your input plays a pivotal role in helping us achieve this goal. We eagerly anticipate hearing from you and look forward to ensuring that your next stay with us is genuinely exceptional.Best Regards,The Pavilions Phuket Team

10/10 Excellent

Jason, THE VINES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location, food could have been a little more spicy
Stayed 7 nights in Sep 2023
Response from The Pavilions Phuket Team on Sep 9, 2023
Dear Jason, Thank you for choosing The Pavilions Phuket and for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be great and that you appreciated our location.Regarding the food, we appreciate your input about wanting it to be a bit more spicy. We value your feedback as it helps us tailor our offerings to better suit our guests' preferences. We hope you had an overall enjoyable stay with us, and we look forward to the opportunity of welcoming you back in the future. Warm regards,The Pavilions Phuket Team

8/10 Good

Lee John

Stayed 9 nights in Aug 2023
Response from The Pavilions Phuket Team on Sep 16, 2023
Dear Khun Lee, Thank you very much for sharing your recent stay with us. We are delighted to see that you enjoyed your time at The Pavilions Phuket.We look forward to welcoming you back, Warm Regards, The Pavilions Phuket Team

2/10 Terrible

Yaakov

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from The Pavilions Phuket Team on Aug 19, 2023
Dear Khun Yaakov, Thank you for sharing your recent stay at The Pavilions Phuket. We are sorry to read that we did not meet your expectations.Once again, thank you for staying with us. Warm Regards, The Pavilions Phuket Team

10/10 Excellent

WING YIN HANNAH

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Choosing a hotel to stay in is not easy! There are so many options but I have to say that this was easily one of the best hotels I've stayed at. The rooms are spacious, villa-like, living room, bedroom, two bathrooms. The entire complex is ginormous. So big that you need to call a buggy to pick you up and bring you to reception / lobby area. Service was amazing. Big thank you to Wut, Meaw, Golf and so many others at The Pavilion. They made a huge difference to our stay. Some of the nicest people we've met. Gym, pool, breakfast was great. My only tip for travellers is to think about activities you want to do in Phuket, because the hotel is isolated up north - so to get into the city, you'll need to ride a 30-40 minute taxi. But the commute wasn't a problem for us! Thank you The Pavilion for your hospitality!
Stayed 4 nights in Aug 2023
Response from The Pavilions Phuket Team on Aug 19, 2023
Dear Khun Wing, Thank you for sharing your recent stay at The Pavilions Phuket. We are delighted to read that you enjoyed your stay with us. We will share your kind words with our team. We are looking forward to welcoming you back for another memorable stay. Warm Regards, The Pavilions Phuket Team

6/10 Okay

Kanas, London

Traveled with family
Liked: Staff & service
Stayed 4 nights in Jul 2023
Response from The Pavilions Phuket Team on Aug 19, 2023
Dear Khun Kanas, Thank you for sharing your recent stay at The Pavilions Phuket. Once again, thank you for staying with us. Warm Regards, The Pavilions Phuket Team

10/10 Excellent

Lal Giri so Mittanlal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from The Pavilions Phuket Team on Aug 19, 2023
Dear Khun Lal, Thank you for sharing your recent stay at The Pavilions Phuket. We are delighted to read that you enjoyed your stay with us. We are looking forward to welcoming you back for another memorable stay. Warm Regards, The Pavilions Phuket Team

6/10 Okay

Navkiran Kaur

Traveled with partner
Liked: Staff & service
Frankly, its not a 5 star.
Stayed 1 night in Jun 2023
Response from The Pavilions Phuket Team on Jun 26, 2023
Dear Navkiran Kaur,I sincerely regret any negative feelings or embarrassment you may have experienced during your stay at The Pavilions Phuket. It is never our intention to make anyone feel this way, so please know that we take your feedback very seriously and will be looking into what happened during your visit with us.Warm Regards,The Pavilions Phuket Team

10/10 Excellent

Doreatha

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Pavilions have some of the best staff I've ever encountered. The Villas are very spacious. The transportation services were great.
Stayed 5 nights in May 2023
Response from The Pavilions Phuket Team on May 21, 2023
Dear Doreatha, Thank you for sharing your recent stay at The Pavilions Phuket. We are delighted to read that you enjoyed our spacious villa and transportation services. Moreover, we are glad to hear that our staff delivered great services. Once again thank you for staying with us at The Pavilions Phuket. We are looking forward to welcome you back for another memorable stay. Warm regards, The Pavilions Phuket

10/10 Excellent

CULL JORDAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pavilions Phuket is the only place I will stay at in Phuket. The rooms are spacious, the facility is immaculate, the on site restaurants are A (the breakfast buffet alone is enough to make me want to fly back for a visit LOL) but the best part of the Pavilions is the staff. The staff goes out of their way to make you feel like royalty and are extremely kind and responsive to any requests…all done with a smile. Thank you Pavilions for making my stay in Phuket unforgettable.
Stayed 7 nights in Apr 2023
Response from The Pavilions Phuket on Apr 15, 2023
Dear Jordan, Thank you so much for taking the time to write such a glowing review of The Pavilions Phuket! We are thrilled to hear that you had such an amazing stay with us and that our spacious rooms, immaculate facility, and on-site restaurants exceeded your expectations. It's especially wonderful to hear that our staff went out of their way to make you feel like royalty and were extremely kind and responsive to your every need.We strive to provide our guests with exceptional service and unforgettable experiences, and it sounds like we achieved just that during your stay. We are looking forward to welcome you back for another memorable visit at The Pavilions Phuket.Warm regards, The Pavilions Phuket

10/10 Excellent

Charly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, exceptionally attentive and courteous staff. Only thing to consider is how far it is from everything and know that for a taxi to come get you and take you even 10 min away to a beach, you're looking at at least 400 Baht one way, Unless you book them by the hour at 600 baht /hr.
Stayed 1 night in Apr 2023
Response from The Pavilions Phuket on Apr 13, 2023
Dear Charly,Thank you for choosing to stay at The Pavilions Phuket and for taking the time to share your feedback with us. We are thrilled to hear that you found our property beautiful and our staff exceptionally attentive and courteous. We do apologize for any inconvenience caused by the distance between our resort and the nearby beaches. However, we do offer transportation services that our guests can take advantage of. Thank you again for choosing to stay with us and we look forward to welcoming you back at The Pavilions Phuket in the near future.Best regards,The Pavilions Phuket

10/10 Excellent

Edward

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful environment, friendly and helpful staff, very convenient by using the hotel online chat app for communication. Excellent experience of staying in the hotel.
Stayed 4 nights in Apr 2023
Response from The Pavilions Phuket on Apr 12, 2023
Dear Edward, Thank you for your kind review of The Pavilions Phuket! We are delighted to hear that you enjoyed our peaceful environment, friendly and helpful staff, and the convenience of our hotel online chat app for communication. It's fantastic to hear that you had an excellent experience staying with us and we hope to welcome you back for another memorable stay.Once again, thank you for choosing The Pavilions Phuket!Warm regards, The Pavilions Phuket

10/10 Excellent

Colin Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Hillside location provides stunning views. Ocean View Pool Villa was spacious and had an amazing private pool - Definitely worth the upgrade. Spa Pool Villa also spacious but completely different feel. Quite dark and tired. Needs a refresh. Outdoor pool area was excellent. Pavillion Suite was very spacious however the balcony/outside space was very disappointing. Staff were outstanding especially Prae, Louise, Anthony and Wut (buggy driver with excellent local knowledge). Hotel does require work after Covid shutdown but they are currently in the process of doing this work. We enjoyed 360 bar and Firefly breakfast/dinner/room service. Quiet location with the option to go to bars and restaurants within short taxi ride suited us perfectly. We would definitely return to The Pavilions Phuket.
Stayed 16 nights in Mar 2023
Response from The Pavilions Phuket on Apr 8, 2023
Dear Colin Alexander,Thank you very much for taking the time to share your recent stay at The Pavilions Phuket. We are glad to hear that you enjoyed our ocean view pool villa and the hotel facilities. Your feedback regarding the balcony and the outside space will definitely helps us to improve. Thank you for your kind words regarding our staff. We will share it to them. Once again, thank you for staying with us. We look forward to welcoming you back at The Pavilions Phuket. Warm regards, The Pavilions Phuket

10/10 Excellent

Charity

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with extremely friendly staff. The sunset and cocktails at 360 are definitely memorable. Amazing breakfast with lots of options
Stayed 7 nights in Mar 2023
Response from The Pavilions Phuket on Apr 5, 2023
Dear Charity, Thank you very much for taking the time to share your recent stay at The Pavilions Phuket. We are glad to hear that you enjoyed the breakfast and our 360 bar. Indeed, it is the best place for the sunset. We look forward to welcoming you back at The Pavilions Phuket and at 360. Warm regards, The Pavilions Phuket

10/10 Excellent

Soleil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at The Pavilions exceeded our expectations and made our vacation to Phuket memorable. We stayed in a villa with a private pool and in room spa option, which I would highly recommend taking advantage of. Our room was more than we could have imagined and we always came back to a tidy room and clean towels, which was refreshing after a long day. At the beginning of our stay we were introduced to Louise at breakfast who is apart of the guest relations team. She had the perfect suggestions for excursions and even suggested the top places to see on a day tour of Phuket. She made a point to say hello to all of the guests staying at the Pavilions every morning and to make sure everyone was enjoying their stay. After speaking with Louise, she introduced us to Andrew, another member of the guest relations team. Let me just say a huge thank you to him for helping us plan out our activities from the perfect excursions to “instagram able” spots on our day tour. It was very refreshing to have someone so attentive and positive during our stay, thank you so much! As said previously, we had the most relaxing in room massages by Nuch and Peaw. These women were very professional and ended with an herbal tea tasting in our living room area once the massages were complete. Finally we would like to recognize Wut, who showed us the best places around Phuket on our day tour. He always made sure to check on us throughout the week in case we needed anything , which we greatly appreciated !
Stayed 7 nights in Mar 2023
Response from The Pavilions Phuket on Apr 5, 2023
Dear Soleil, Thank you very much for taking the time to share your recent stay at The Pavilions Phuket. We are glad to hear that you enjoyed the accommodation and the hotel facilities. We are pleased to note that our team made your stay enjoyable. It was a pleasure to assist you with the excursions and tours.Thank you once again for staying with us. We look forward to welcoming you back at The Pavilions Phuket. Warm regards, The Pavilions Phuket

10/10 Excellent

Axel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from The Pavilions Phuket on Apr 2, 2023
Dear Alex, Thank you very much for taking the time to share your recent stay at The Pavilions Phuket. We are glad to hear that you enjoyed the accommodation and the hotel facilities. Thank you once again for staying with us. We look forward to welcoming you back at The Pavilions Phuket. Warm regards, The Pavilions Phuket

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, quiet, serene, and excellent service
Stayed 4 nights in Mar 2023
Response from Hathaitip S. on Mar 22, 2023
Dear Katerine,Thank you for your feedback. We are delighted that you enjoyed your stay with us.Once again thank your for staying with us. Warm regards, The Pavilions Team

10/10 Excellent

Angelique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Staff was very friendly and attentive. Clean, spacious, and comfortable room. Mattress was softer than typical in Thailand. Breakfast buffet was varied and delicious. Well-maintained pool. Transportation to other rooms and restaurants on-property was easy and generally fast, unless they were very busy. Food was delicious. Drinks (alcohol) were okay. Not far from elephant sanctuary and shopping. Farther from scuba points. Beach is a short drive. Would stay again.
Stayed 5 nights in Mar 2023
Response from The Pavilions Phuket on Apr 2, 2023
Dear Julian Wietfeld, Thank you very much for taking the time to share your recent stay at The Pavilions Phuket. We are glad to hear that you enjoyed the accommodation and the hotel facilities. Thank you once again for staying with us. We look forward to welcoming you back at The Pavilions Phuket. Warm regards, The Pavilions Phuket

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with lovely service and delicious food. We ate at all three restaurants, Firefly and Alto were both very good and recommended. They offered excellent service and delicious food. The front desk was always willing to help. At times it appeared that they could use an extra hand but they alway maintained their composure. The rooms are large and beautifully decorated. We enjoyed the villa and highly recommend it if relaxation is your goal. We just wish that Thailand wasn't so far away.
Stayed 2 nights in Mar 2023
Response from Hathaitip S. on Mar 22, 2023
Dear Michelle, Greetings from The Pavilions Phuket. Thank you very much for taking the time to share your recent stay at the Pavilions Phuket. We are delighted that you have enjoyed your stay with us. We are looking forward to welcoming you back. Warm regards, The Pavilions Phuket

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from The Pavilions Phuket on Apr 2, 2023
Dear Michelle, Greetings from The Pavilions Phuket. Thank you very much for taking the time to share your recent stay at the Pavilions Phuket. We are delighted that you have enjoyed your stay with us. We are looking forward to welcoming you back. Warm regards, The Pavilions Phuket

4/10 Poor

Khalid

Disliked: Cleanliness, room comfort
Stayed 4 nights in Feb 2023
Response from The Pavilions Phuket on Apr 2, 2023
Dear Khalid, Greetings from The Pavilions Phuket. Thank you very much for taking the time to share your recent stay at the Pavilions Phuket. We are delighted that you have enjoyed your stay with us. We are looking forward to welcoming you back. Warm regards, The Pavilions Phuket

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dated Didn’t Deter Me From Feeling Like Royalty
This stay was an absolute dream. We stayed in an oceanview villa, and could not have had a more enchanting vacation. Our villa was one of the not yet remodeled units, so there were signs of wear such as wood rot on the outside columns, slightly peeled wallpaper on the entertainment hutch, and a few loose tiles in the bottom of the pool. But it was clean and airy and smelled wonderful. You ARE in a tropical locale, and I made the mistake of leaving the sliding glass door open to let in a creepy crawlie. But I made quick work of it and that was that. And tiny sugar ants are a problem if you leave something they wanted out in the bathroom, in my case some unsealed medicine and the slick pad on my razor. Those things are impossible to beat, I know from experience at home. Sunset views from the private pool, wonderful food at the restaurants, in-room massage session, fantastic floating breakfast, and a private in-villa bbq made us feel like we were royalty. I was downright spoiled. The tour operators they partner with for the island tours and elephant care program are top notch, and the Pavilions staff themselves absolutely world class. Shout out to Anthony, the guest relations mgr who is DEFINITELY moving up, chef Keata and waiter Bus who did our private bbq, and Neung, aka "#1" - one of the property drivers who graciously toted us all over the property at a moments notice, and gave us wonderful stories and laughs every time he picked us up. It was SPECTACULAR. We'll be back!
Stayed 5 nights in Feb 2023
Response from The Pavilions Phuket on Apr 2, 2023
Dear Elisa, Thank you very much for taking the time to share your recent stay at The Pavilions Phuket. We are glad to hear that you enjoyed your stay with us and delighted that our team offered you a wonderful stay. We look forward to welcoming you back at The Pavilions Phuket. Warm regards, The Pavilions Phuket

10/10 Excellent

Danielle

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Our Villa was absolutely beautiful and extremely spacious, the views and location were incredible, the grounds were amazing, and the staff was friendly, helpful and accommodating. Food and transportation services were top notch. We had an incredible stay and we will definitely be back!
Stayed 2 nights in Feb 2023
Response from The Pavilions Phuket on Apr 2, 2023
Dear Danielle, Thank you very much for taking the time to share your recent stay at The Pavilions Phuket. We are glad to hear that you enjoyed the accommodation and the hotel facilities. we really appreciated your feedback as it is always helps us to improve.Thank you once again for staying with us. We look forward to welcoming you back at The Pavilions Phuket. Warm regards, The Pavilions Phuket

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Excellent and fantastic Everyone at the hotel was extremely helpful and very kind and welcoming Thank you to everyone at the hotel for making it a great and memorable experience
Stayed 5 nights in Feb 2023
Response from The Pavilions Phuket on Apr 8, 2023
Dear Anonymous, Thank you very much for taking the time to share your recent stay at The Pavilions Phuket. We are glad to hear that you had a great and memorable experience. Thank you once again for staying with us. We look forward to welcoming you back at The Pavilions Phuket. Warm regards, The Pavilions Phuket

4/10 Poor

Fiona, Swindon

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Not as expected. Staff very nice but not a five star hotel.
Stayed 6 nights in Feb 2023
Response from The Pavilions Phuket on Apr 12, 2023
Dear Fiona, Thank you for your review of The Pavilions Phuket. We are sorry to hear that your experience did not meet your expectations. We take all guest feedback seriously and would appreciate it if you could provide us with more details about your stay so that we can address any areas of improvement. While we are pleased to hear that our staff was very nice, we are disappointed that you did not feel that our resort was a five-star property. We would welcome the opportunity to discuss your experience with you further and hope to have the chance to make things right. Thank you for choosing The Pavilions Phuket.Warm regards, The Pavilions Phuket

10/10 Excellent

Suphanna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2023
Response from The Pavilions Phuket on Apr 2, 2023
Dear Suphanna, Thank you very much for taking the time to share your recent stay at The Pavilions Phuket. We are glad to hear that you enjoyed your stay.We look forward to welcoming you back at The Pavilions Phuket. Warm regards, The Pavilions Phuket

10/10 Excellent

Derek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an incredible property. I stayed in a villa facing the sea and it was a wonderful experience. The staff are fantastic from the reception staff to drivers, breakfast staff to 360 staff. I will definitely return
Stayed 2 nights in Jan 2023

10/10 Excellent

Subhi

Response from The Pavilions Phuket Team on Nov 22, 2023
Dear Subhi, Thank you for your 5-star rating! We are delighted to see that you had a positive experience during your stay at The Pavilions Phuket. If you have any specific feedback or if there's anything we can do to make your next visit even more enjoyable, please feel free to let us know. We appreciate your support, and we look forward to welcoming you back for another wonderful stay.Warm Regards,The Pavilions Phuket Team

6/10 Okay

Daniel

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Some staffs are snobbish. The villa is great except the cleanliness. Too much stain on the sofa.
Response from Fahad P. on Dec 24, 2022
Dear Daniel,Greeting from The Pavilions Phuket. “ A Tropical Paradise Staycation” .Thank you for being chosen to stay with us May I please Thank you very much for sharing your experience during with us.We are apologized for the inconvenience during your stay also thank you very much for your suggestion that we can improve our service. Your curated journey is here.Kind regards,FAHAD The Pavilions Phuket.

10/10 Excellent

shnia

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Ohad

Stayed 1 night in Dec 2022
Response from Fahad P. on Dec 19, 2022
Dear Ohad , Greeting from The Pavilions Phuket. “ A Tropical Paradise Staycation” . Thank you for being chosen to stay with us May I please Thank you very much for sharing your experience during with us. We are apologized for the inconvenience during your stay also thank you very much for your suggestion that we can improve our service. Your curated journey is here. Kind regards, FAHAD The Pavilions Phuket.

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay! The property was beautiful and the staff were so friendly. My biggest complaint would be the wifi. We had to constantly reconnect every minute or so but I would absolutely stay here again!
Response from Fahad on Dec 19, 2022
Dear Tiffany , Greeting from The Pavilions Phuket. “ A Tropical Paradise Staycation” . Thank you for being chosen to stay with us May I please Thank you very much for sharing your experience during with us. We are apologized for the inconvenience during your stay also thank you very much for your suggestion that we can improve our service. Your curated journey is here. Kind regards, FAHAD The Pavilions Phuket.

10/10 Excellent

Jorge

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great Hotel!!
one of the best places we stayed at!!
Stayed 3 nights in Nov 2022
Response from Fahad P. on Nov 29, 2022
Dear Jorge, Greeting from The Pavilions Phuket. “ A Tropical Paradise Staycation” . Thank you for being chosen to stay with us May I please Thank you very much for sharing your experience during with us. We are apologized for the inconvenience during your stay also thank you very much for your suggestion that we can improve our service. Your curated journey is here. Kind regards, FAHAD The Pavilions Phuket.

10/10 Excellent

Caitlin

Stayed 2 nights in Nov 2022

10/10 Excellent

Crystal

Stayed 2 nights in Nov 2022
Response from FAHAD P. on Nov 19, 2022
Dear Crystal ,Greeting from The Pavilions Phuket. “ A Tropical Paradise Staycation” .Thank you for being chosen to stay with us May I please Thank you very much for sharing your experience during with us.We are so happy to read your comment and truly appreciate every part of your feedback and we are truly looking forward to welcome you back to stay with us again.Your curated journey is here.Kind regards,FAHAD The Pavilions Phuket.

10/10 Excellent

Makala

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating staff made getting around very easy and enjoyable
Response from FAHAD P. on Nov 16, 2022
Dear Makala,Greeting from The Pavilions Phuket. “ A Tropical Paradise Staycation” .Thank you for being chosen to stay with us.May I please Thank you very much for sharing your experience during with us.We are so happy to read your comment and truly appreciate every part of your feedback and we are truly looking forward to welcome you back to stay with us again.Your curated journey is here.Kind regards,FAHAD The Pavilions Phuket

10/10 Excellent

KALAIVANI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, the hotel is very clean and we really love our stay in Ocean view pool villa.
Stayed 2 nights in Sep 2022
Response from Fahad P. on Nov 16, 2022
Dear KALAIVANI ,Greeting from The Pavilions Phuket. “ A Tropical Paradise Staycation” .Thank you for being chosen to stay with us May I please Thank you very much for sharing your experience during with us.We are so happy to read your comment and truly appreciate every part of your feedback and we are truly looking forward to welcome you back to stay with us again.Your curated journey is here.Kind regards,FAHAD The Pavilions Phuket.

10/10 Excellent

Max

Stayed 2 nights in Sep 2022

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the Penthouse Suite and really enjoyed our stay. The check in staff was very welcoming as we were sat in an open air room overlooking the beautiful green surrounding mountains as they served us a welcome drink. Once our room was ready they took us by car to our room and walked through the entire room, showing us the different amenities of the room. The room was highly upgraded and decorated to the max. It was beautiful and had plenty of space for 3 adults. The pool was inviting but they fountains did turn off around 6:00 m each night. It would be nice if they had remained on a little later for night enjoyment. They had two restaurants on the property, Firefly and 360. Our experiences were different at each place. Although the view from 360 was amazing, the service was a little slow. Firefly on the other hand was on spot. Our breakfast was included each morning at Firefly and the food was a wide variety of different types of food for everyone's taste. Overall, our stay here was absolutely amazing. The property was absolutely beautiful with the greenery and the sea in the background. I would highly recommend this for anyone's getaway
Stayed 4 nights in Aug 2022