Ratings based on 43 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.7 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by Chin Hong from Singapore

A Top Hotel In A Very Strategic Location

Posted Apr 10, 2014
Pros: I like very much the comfortable and luxurious furnishings and amenities. The toiletries were exquisite and plentiful. The bathroom is superb overall.
Cons: The cable TV channels need to be expanded to include live sport events. The complimentary fruits tray needs to be more appealing.
Location: Hyatt's location is one of the best in Bangkok. It is close to Central World, Paragon, Siam Centre, Sima Discovery, MBK and Platinum Fashion Mall.
I enjoyed greatly my 5-night stay at Hyatt Erawan early April 2014. The hotel was just renovated with exquisite furnishings and decor. However, I found that the rooms have too many mirrors for my liking. Everything here is really top-class. The staff are especially gracious and hospitable and they make you feel at home constantly. The facilities in Hyatt are too many and good to enumerate. Overall, I've got best value for my money staying at Hyatt.
3 out of 5
by Jay from New York, NY

Pleasant hotel in a good location

Posted Apr 4, 2014
Pros: Room service breakfast was quite tasty, location was great.
Cons: Food didn't impress beyond breakfast, and breakfast not as good as other Hyatts. Trouble sleeping in room; not a great view.
I stayed in the Grand Hyatt because expedia gave me an outstanding price. But I ended up wishing I'd stayed in a Hilton instead.
5 out of 5
for Everyone
by A verified traveler

Hotel in the heart of Bangkok

Posted Apr 2, 2014
Pros: the service staff, there are always hotels with better decor,facilities etc. However, it will always be the service staff who leave lasting impression
To Start of this is no the first time i have stayed in Hyatt Erawan. Each time the hotel has never fail to live up to its high standard of service
5 out of 5
for Everyone
by Seaside Fun from Singapore

Bangkok - short getaway

Posted Mar 30, 2014
Pros: Great location, superb staff. It was my Birthday trip and it was a surprise to return in the evening with a Birthday cake in the room.
Cons: I love the hotel, staff and location! I wanted to buy the 2 lotus leaf plates in the room but was told by housekeeping that they do not have in stock
Location: Pantip Plaza, Siam Square, Century and Central World
First time we stayed at Hyatt, great location and super convenient. Located between 2 BTS station Chit Lom and Siam Square. Simply love the hotel service and attention to detail. One evening we came back with lots of shopping bags and the bell boy ran down the slope to assist us in carrying it back to the hotel!
5 out of 5
for Everyone
by Corey from San Diego

Beautiful hotel with amazing staff and service!

Posted Mar 27, 2014
Everything from the moment we arrived at the hotel was superb. We were greeted with kind regard and everything was so streamlined within our stay to make things so easy! Service was so fast for room service and laundry. Car service to/from the airport was great!
4 out of 5
for Everyone
by Hime from Singapore

Very convenient hotel in the center of BKK

Posted Mar 24, 2014
Pros: The location and the friendliness of its staff.
Cons: The bed mattress and pillow.
Location: The hotel is just beside the famous 4-face Buddha and just a stone throw away to Central World and other shopping complex.
It was my first time staying in a 5-star hotel in BKK. We'd 4 travellers in total, so there're 2 rooms. We requested for non-smoking rooms, but my friends were complaining that their room smell of cigarette. Probably some inconsiderate previous guests have smoked in the room, whereas our room was ok. But we discovered an artificial eye lase on the bench below the tv after we checked-in and it was still there after the next morning after the house keeping. On our 2nd night, I requested for some candles for the cake to celebrate a friend's birthday and some toiletries through guest service, but they're not delivered even until we checked-out on the 3rd day. Anyway, besides these few mishaps, our stay overall were fabulous! The service staff at the reception and pastry shop were all very efficient, friendly and professional. It was our friend's birthday on the 3rd day when we checked-out, and the hotel kindly presented her with a box of macaroons. We're all very pleased with this kind gesture and of course the birthday girl is more than overwhelmed.
5 out of 5
for Everyone
by Jan from Singapore

Nice, clean and centrally located.

Posted Mar 19, 2014
Location: Location is good. Near to all the nice shopping malls (Central World) and Siam Paragon. Food choice is a plenty.
We stayed in the newly refurbish room.The room has a nice clean smell.
5 out of 5
for Everyone
by janice from singapore

must stay at Grand Hyatt Erawan

Posted Mar 12, 2014
Pros: bathroom and food
Cons: it would be better if the hotel can provide complimentary local snacks
Location: very good location to access to major malls like siam paragon and central world
extremely nice hotel. huge room comes with spacious bathroom. good food, good shopping and good location. must check out their spa and pool. thumbs up!
5 out of 5
for Everyone
by Reka

Fantastic service from the staff, superb hotel!

Posted Feb 26, 2014
I stayed at the hotel for 5 nights in Feb 2014. I received excellent service from all staff members I met, the ladies at the reception were extremely helpful, the concierge, the staff at the spa, everyone was very professional and friendly. During my stay there were protests all across the city and guests were continuously informed about the developments without causing a panic. I would like to thank the reservation team of the hotel as well for their swift and efficient responses to my questions and requests before my trip, I would definitely recommend this hotel to anyone travelling to Bangkok!
5 out of 5
for Everyone
by Areejj from dubai

Lovely hotel

Posted Feb 16, 2014
I always stay in this hotel when in Bangkok & it doesn't disappoint. Good location & lovely atmosphere.